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“Depnds on what is important to you” 2 of 5 bubbles
Review of BEST WESTERN Seacliff Inn

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BEST WESTERN Seacliff Inn
Ranked #1 of 6 Hotels in Aptos
Certificate of Excellence
San Diego
Level Contributor
93 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Depnds on what is important to you”
2 of 5 bubbles Reviewed 20 March 2013

I would have liked to have been able to give this hotel a better review. The grounds were beautiful and well kept up. The room was very clean. The eggs for breakfast were real, not reconstituted. The breakfast staff was excellent.

And then there was the downside. The walls were paper thin. From 6:00 am on I was woken up every half hour by the alarms of the people to the left, to the right, underneath...I heard no less than six alarms go off.

The check in staff was interesting. When I arrived, one woman was chatting on the phone. She did not look up or acknowledge my existence at all. The second woman came in from the back and was just kind of doing what needed to be done. There was no attempt to pretend she was guest oriented, or cared if I was there or not.

There was a weird line to initial about paying for damages and paying for OTHER PEOPLE'S ROOMS. I asked what this meant and was told that if management had to comp a room for any noise we made, they would then charge us for the amount they had to comp. We needed the room, but I would never stay there again as the agreement line was way too vague. They could have ended up charging me for anything.

The internet was pathetic. It would work for about 2 minutes, then stop. I could not even check email.

No elevators. You had to shlep your stuff up concrete stairs. That is MOTEL, not HOTEL.

Bottom line is that Best Western as a chain is very inconsistent. I have been to wonderful Best Western Hotels and terrible ones. This one was somewhat in the middle, except the things they are lacking on are pretty important to me. I like getting a good night's sleep. I like desk staff that acts like my business means something to them. I like internet that works. And I don't like surprise "agreements" added into my contract. The customer care (or lack thereof) is extremely evident since I had just stayed at a Hampton Inn the night before, and the night after stayed at a Holiday Inn Express. The customer care at both of those chains was over the top. The real kicker was I then stayed at a Best Western in Fortuna, and there front desk was exemplary. (walls still paper thin, but that is another review.

I have included pictures of this hotel. It looks great. If only the actual hotel experience matched the looks.

Room Tip: Maybe in a corner on the bottom floor. No elevators. 200 building if facing the freeway.
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  • Stayed March 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Ghostwheel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review, 27 March 2013
Dear Valued Guest,

We regret your experience with the Seacliff Inn was not all that you hoped for. Our goal is always to exceed guests’ expectations and it’s never easy to hear that we were unable to do so. Thank you very much for your comments as this is the best gauge by which we can measure our success and make changes where necessary and appropriate.

I’m sorry you found it strange to initial the agreement about being liable for damages incurred as a result your stay and being financially accountable for adjustments made to other guest rooms as a result of your stay. To clarify, we would never charge you for comps to other guests’ rooms, unless you were warned several times about noise complaints. We never charge unless there is valid reason for doing so. We have this policy in place to ensure all guests have a pleasant stay.

We hope that your experience with us will not deter you from visiting the Seacliff Inn again. Our goal is that all of our guest's stays meet or exceed expectations. We certainly would like another chance to change your mind. Safe travels.

All the best,

Management
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744 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
sacramento
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 19 March 2013

We had a very nice stay at the Seacliff Inn. The hotel was in very good condition, grounds were well maintained, and the staff very nice and welcoming. The location was central to where we needed to be. Our room came with a complimentary breakfast which included eggs, potatoes and sausage and French toast or waffles along with cereal, oatmeal, yogurt and a selection of breads. It was very well done. There is a pool and spa.

One issue we had was that our room faced the garden area where there was a table for sitting. It was a gathering point for people and at night the conversation carried into our room. Most of the property did not have this problem and we just did not want to ask for another room and move as we were there for only two nights. Everything else was fine. I would stay at the Seacliff Inn again.

Best dining experience was Zameen Mediterranean Cuisine on Soquel Drive around the corner from the hotel. We ate their both nights while we were in town. Great staff and the food was very good. Also we were told the restaurant at the Seacliff Inn is also very good.

Room Tip: Ask for a room away from the outdoor table outside of building 3.
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  • Stayed March 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank itsfuntotravel-2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review, 20 March 2013
Hi there, thank you so much for your positive review on Trip Advisor! I was glad to see your kind words about the staff, grounds and location - It is truly great to hear! I completely understand how noise by the pool patio table could be bothersome. Please know that we share these experiences with our team to ensure that we continually improve the quality of our guests stay. Take care, and we look forward to seeing you again soon!

Cordially,

Management
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Woodland
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 18 March 2013

Stayed here while visiting our daughter who just had a baby. The rooms are large and up to date. Nice flat screen and medium size fridge Great restaurant. Food is simple but good. Great bar! Watch out, Saturday and Sunday nights are dance night with a live band, pretty lively place. They have really nice interior grounds with a large waterfall and coy pond. Nice outdoor pool and spa. Buildings 1, 2 and 3 are near the freeway. Ask for building 5 or 6. For $10 more your room will face the pool or gardens. Includes buffet style hot breakfast.The hotel is up from Sea Cliff Beach and very close to Capitola and Aptos.

  • Stayed February 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mejamman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review, 19 March 2013
Thanks for the great review, delighted to hear you enjoyed your stay. I think you hit a lot of good points about our property, I couldn’t have said it better. Come back and see us again!

Cordially,

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 17 March 2013

Hotels.com gives an over rating of this Best Western (outstanding) in my opinion. This is an older establishment but maintained nicely. The restaurant was nice and the food very tasty. Our room was nice and clean I could walk on the carpet with my socks on. My husband's side of the mattress had a slump and I could feel a spring on my side. The comforter was thin as well as the walls, we could hear guest above our room, next door, in the hallway, and outside. Nice quaint fitness room. The grounds were beautiful and well maintained. If you are looking for brand spanking new or fairly new this is not the establishment for you. If you have rustic taste, you'll enjoy your stay. There was an odd odor in our room and hallway. The doors in the halls were kept open which helped minimize the odor. It appeared each room had glass sliding doors which definitely helped. This Best Western appears to be more bungalow styled than an Inn.

Room Tip: Call in advance for a assistance. Request your room/balcony face in-ward towards the courtyard.
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  • Stayed March 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jarita G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review, 18 March 2013
Thank you so much for your feedback. It is wonderful to read you enjoyed your time with us and the many terrific amenities our hotel has to offer. Our team works very hard to ensure our facilities are well maintained and consistently offer a comfortable environment for our guests. We are constantly looking for ways we can improve our guests experience and your feedback has provided very valuable insight into areas we will explore.

Thank you for staying with us and we look forward to welcoming you back again soon.

Cordially,

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walnut Creek, California
Level Contributor
98 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 bubbles Reviewed 14 March 2013

We stayed for the weekend at the Seacliff Inn. It is very clean. The bed was confortable. They provide a full hot breakfast at their restaurant and we also got drink tickets.
The grounds are very well kept. We stayed in Building 4 in an upstairs room facing the garden, to be away from the freeway noise.
They provide nice soaps and shampoos.
The room has a mini fridge.

Room Tip: Upstairs facing the garden.
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  • Stayed March 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank BayAreaTra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review, 18 March 2013
Thank you for taking the time to highlight so many of our wonderful features. I do hope you enjoyed your time in Aptos and come back to see us again soon.

Cordially,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aptos, California
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 7 March 2013

weekend getaway! very nice and clean. coffee in room a must for me; then after waking up with caffine-mozy on down to the lounge for breakfast. i had eggs,sausage,waffles and oj. very tasty.only problem i had was getting there a half hour before check in and they won't accommidate me. i question their action because when i did get to my room the "maid" was in the next room with feet up on the desk-tv on! hum!

Room Tip: building one is the closest to the highway.
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  • Stayed March 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank rushrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review, 11 March 2013
Dear Rushrose,

Thank you for taking time to share your feedback in regards to your recent stay at the Best Western Plus Seacliff Inn. We appreciate the detailed review so we can improve future stays.

I understand you were inconvenienced because early check-in was unavailable. Unfortunately, all early check-ins requests cannot be accommodated. It really depends on the check-out times of the guests staying in your room type the prior night, and how many early check-in requests we have in total. It is even more difficult accommodating these requests on a weekend in which we are sold out. If your room type is available, we are more than happy to check you in early.

Our housekeeping team works very diligently in making sure all of our rooms are exceptionally clean. State and federal laws mandate a 30 minute lunch and two 15 minute breaks per 8 hour shift; however, there is no excuse for them to have their feet on the furniture in a sleeping room. I will definitely bring this to the attention of our housekeeping manager to ensure this behavior is not repeated.

Again, thank you for sharing your thoughts and we hope to see you soon!

Cordially,

Management
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West Sacramento
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 5 March 2013

We had a wonderful stay at this hotel. The staff was amazing and went above and beyond to make our Anniversary stay special, The grounds are beautiful and the room was immaculate. They even had special extras like Bath and Body Works soap, a Kurig coffee maker and a "clean" remote control for the TV (see photos). The Koi pond and waterfall were a treat. Will happily stay there again.

Room Tip: The Jacuzzi room is amazing. There are two separate bathrooms and the tub is HUGE!!!
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  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank skybluepink1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review, 7 March 2013
Dear Skybluepink1969

Thank you so much for your great review! We are glad we were able to make your anniversary stay special, and delighted that you liked the hotel so much! We especially appreciate the compliments to our staff, who work hard to keep our guests happy. You've just made all of our days and we thank you, once again, for letting us know. Hope to see you again soon on a return trip to Aptos!

Cordially,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Seacliff Inn

Property: BEST WESTERN Seacliff Inn
Address: 7500 Old Dominion Ct, Aptos, CA 95003-3807
Phone Number:
Region: United States > California > Aptos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Aptos
Price Range (Based on Average Rates): ££
Hotel Class:3 star — BEST WESTERN Seacliff Inn 3*
Number of rooms: 148
Official Description (provided by the hotel):
Experience the beauty of northern California's beaches and lush natural landscape from the comfort of this luxurious Aptos hotel near the Santa Cruz Beach Boardwalk! Located just minutes from Seacliff Beach, this charming Aptos hotel offers easy access to the area's many attractions. The famed Santa Cruz Beach Boardwalk is just a short drive away, as is exciting whale watching, kayaking, sailing and more. Outdoor lovers delight in hiking through the majestic redwoods and other local flora at the nearby Wilder Ranch, Henry Cowell, and Nisene Marks State Parks. Go back in time on the historic Roaring Camp Railroads, sample some of California's finest wines at Santa Cruz wineries or get a glimpse of life under the sea at the world-famous Monterey Bay Aquarium, less than an hour away. ... more   less 
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Also Known As:
Best Western Plus Seacliff Hotel Aptos
Best Western Seacliff Hotel
Best Western Aptos
Aptos Best Western

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