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“Gaps in quality”

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BEST WESTERN Seacliff Inn
Ranked #1 of 6 Hotels in Aptos
Certificate of Excellence
1 review
“Gaps in quality”
Reviewed 27 May 2014

Sad that Barkeep charged me a different price for a glass of wine than quoted in wine menu. Room refrigerator froze everything although the only irreplaceable item lost to the freeze was immunotherapy vaccine. I am 2500 miles from home and unable to have medication made in a local or national pharmacy chain. I will need to start injections over again when I return to North Carolina. Some mix up with bill; husband was quoted one price and charged another which added to the stress over Memorial Day weekend.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review, 10 June 2014
Dear Jennifer C,

Thank you for your comments and I am sorry that your stay didn't live up to your expectations. We strive for the highest level of excellence and it is disappointing to learn that we missed the mark. I would first like to apologize that you were charged a different price then what the wine menu stated. We recently updated our wine menus, and it seems that one of the old menus must have accidently been in circulation. We hope we made it up to you by refunding your card for the glass of wine and tip left to the bartender.
I am mostly disappointed to read that everything in the refrigerator was frozen, especially your vaccine. We set all of our refrigerators at a temperature to prevent this from happening. The thermostat must have accidently been hit or adjusted by another guest, but I will let our housekeeping department know to check and make sure it is on the correct setting when guests depart.
In regards to the misunderstanding with your bill and price quoted for the room rate, I want to let you know that we offer different room rates for weekdays and weekends, and the rate you were stating was quoted to you is our group discounted weekday rate. I apologize for any confusion; however, it is my understanding that Brianna did take care of the situation in order to ensure you left our property happy with your stay.
Again, we deeply apologize, and we hope this does not jeopardize any plans to stay again with us in the future.

Best regards,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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757 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (110)
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Palo Alto
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 May 2014

This is an adequate hotel, but it is showing signs of wear, dreary, old carpets, etc. Generally, the staff is aloof and nothing special. The complimentary breakfast is pretty good with hot items and a "to go" coffee area which was nice. Internet reception is good. I did not go in the pool, but it looked clean.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank PaloAltobaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review, 27 May 2014
Dear PaloAltobaby,

Thank you for your detailed review. We love hearing both good and bad from our customers so that we can improve on their next stay. We apologize your stay at the Seacliff Inn was just okay. Customer satisfaction surveys like Tripadvisor, is one of our most unique driving force in terms of how well we are taking care of our customers.

We continue to strive to exceed each and every guest’s expectations and work to ensure that all of our employees are knowledgeable, cheerful and confident in handling our guest’s requests. We take your comments very seriously and care about the quality given to our guests. Please be assured your observations will be shared with our entire team and will certainly assist in our ongoing improvements throughout the hotel. Once again, thank you for taking the time to share your experience with others and giving us the opportunity to better serve all of our guests.

Best wishes,
Managment
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Reno, Nevada
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 May 2014

attending wedding at Chaminade, BW was only 4mi away, same ammenities, we got 2nt here for price of one at resort; BW had comp drinks, full breakfast, very nice dinner (we had calamari-yum!). very quiet off street location, nice lodge type units nestled in lush gardens; close to beach, Santa Cruz and all that means; Safeway just across street with gas and food. We had lower level accessible room, didn't need it but didn't want to haul bags upstairs. Room is big, big closet but KILLER threshold we jammed our toes and stepped on with bare feet many times, NOT good esp. for anyone with mobility issues. overall nice place, close and quiet to whatever you want to (Monterey, SF, boardwalk, etc.) and you get points for BW!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank SSaw2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review, 27 May 2014
Dear SSaw2,

Thank you for taking time to post a review on TripAdvisor. We appreciate your kind comments and are delighted you had a wonderful experience during your visit. We of course agree with your sentiments completely that our property feels like a resort but with a more affordable rate. Thank you for acknowledging the lush grounds, our great food, location, and complimentary breakfast buffet. I apologize that you had issues with the threshold and please be assured your comments will be shared with our entire team and will certainly assist us in our ongoing improvements throughout the hotel. We hope to see you again soon!

Cordially,

Management
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quincy, United States
1 review
Reviewed 24 May 2014

hotel was nice, grounds are really pretty but the buffet breakfast was the same thing every day and was really boring..but it was included in the stay. our room could have been cleaner. you could see streaks on the furniture and mirrors like they used a dirty rag to clean with. overall was a nice place to stay. would stay there again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Rodney & Lori P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review, 27 May 2014
Hello Rodney and Lori P,

Thank you for taking time to post a review on TripAdvisor. We appreciate your comments and feel honored that we could accommodate you during your visit to Aptos. We strive hard to provide a very welcoming staff and atmosphere. Our housekeeping department works diligently to provide service which sets us apart from other hotels, but I will bring your concerns to their attention. We strive to provide many options for breakfast including waffles, eggs, sausage, a variety of fresh fruit and cereal, pastries, yogurt and more. Please know the comments will be shared with everyone. We hope you will return to the Seacliff Inn again very soon.

Sincerely,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 May 2014

We visit Aptos often--this was the second time we stayed here. This time we had a quiet room. The place is beautiful and feels like a resort, but the rooms are not well soundproofed. If neighbors are noisy its pretty awful. We enjoyed this stay--an end room helped.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Murray L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review, 27 May 2014
Hello Murray L,

Thank you for the feedback, I am pleased to hear you enjoyed your stay this time and gave us another chance to show you how great we are. Thanks so much for your compliments on how beautiful our property is and that it feels like a resort. We sure hope we will get to see you again in the future!

Cordially,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, United States
1 review
Reviewed 24 May 2014

I was blown away by this hotel. I was nervous because the outside of the hotel could use a paint job, however the inside, the staff, the rooms, the courtyard, and the location was fantastic. It's close to everything you could want to do. The staff were extremely helpful and friendly. The rooms were great and the beds were awesome. The weather couldn't have been any better either. I only got to stay here for two days but looking forward to my next trip to California just so I can stay at this hotel.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Dana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review, 27 May 2014
Dear Dana H,

Thank you so much for your lovely review. We truly appreciate you taking the time to let us know about your experience, which seemed to be a good one! We are incredibly fortunate to have such a great hotel and we are glad we showcased that during your stay!
I do apologize that you felt our exterior looked like it needed a paint job, but your experience is very valuable to me and my team, and we will certainly be using it to improve our standard of excellence. We look forward to seeing you on your next vacation to California!

Cordially
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paso Robles, California
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 May 2014

We always try to stay at the Best Western Seacliff Inn when visiting Santa Cruz. Great rooms, pool, restaurant and lounge. Easy access to the Highway. The staff is friendly and helpful when you have questions. Quick access to the Seacliff Beach for morning and sunset walks.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Steven N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review, 27 May 2014
Hello Steven N,

Thank you for taking the time to share your experiences with us. I am so happy to hear that our property is your “go to place”. We, of course, agree with your sentiments completely that we have great rooms, pool and lounge. I will pass on your compliments along to our staff. We are looking forward to welcoming you back and glad you were able to take advantage of the beautiful sunsets at the beach.

Sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Seacliff Inn

Property: BEST WESTERN Seacliff Inn
Address: 7500 Old Dominion Ct, Aptos, CA 95003-3807
Phone Number:
Region: United States > California > Aptos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Aptos
Price Range (Based on Average Rates): ££
Hotel Class:3 star — BEST WESTERN Seacliff Inn 3*
Number of rooms: 148
Official Description (provided by the hotel):
Experience the beauty of northern California's beaches and lush natural landscape from the comfort of this luxurious Aptos hotel near the Santa Cruz Beach Boardwalk! Located just minutes from Seacliff Beach, this charming Aptos hotel offers easy access to the area's many attractions. The famed Santa Cruz Beach Boardwalk is just a short drive away, as is exciting whale watching, kayaking, sailing and more. Outdoor lovers delight in hiking through the majestic redwoods and other local flora at the nearby Wilder Ranch, Henry Cowell, and Nisene Marks State Parks. Go back in time on the historic Roaring Camp Railroads, sample some of California's finest wines at Santa Cruz wineries or get a glimpse of life under the sea at the world-famous Monterey Bay Aquarium, less than an hour away. ... more   less 
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Also Known As:
Best Western Plus Seacliff Hotel Aptos
Best Western Seacliff Hotel
Best Western Aptos
Aptos Best Western

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