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“Looks can be deceiving”

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Embassy Suites by Hilton Arcadia Pasadena Area
Ranked #3 of 8 Hotels in Arcadia
Victorville, California
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Looks can be deceiving”
Reviewed 4 June 2013

Well lets start with the staff, they are very nice and polite. The hotel looks nice from the outside and inside. The lobby and atrium are very relaxing with the koi pond. Nice and open feeling.

Now the bad part no air conditioning in either room at their restaurant, the San Miguel room or Cancun room. We had a meeting in the room and we were all hot and sweating because the AC is not working. The next night we had dinner in the Cancun room and once again we were all hot and sweating. The waiters brought in two stand up fans in an attempt to cool us off, guess what it failed.

The rooms are out dated with popcorn ceilings and stains on the carpets. The beds are nice and comfortable and they do have nice televisions too. The sofa sleeper was broken and would not open. The buffet breakfast was cold and did not taste to good. I recommend having the cook to order breakfast at least it will be hot. The evening drinks is a nice touch and the nuts they serve are very good.

Room Tip: Do not get a room in the corner, you will not be able to view the beautiful atrium.
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Robert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
211ESArcadia, Director of Sales at Embassy Suites by Hilton Arcadia Pasadena Area, responded to this review, 5 July 2013
Dear Robert,

Thank you for praising our staff!

We are very sorry we were unable to provide you with the quality of service your group deserved while in our semi-private dining rooms. Engineering is aware of the issue and we are working to see if we are able to get the AC working to full capacity in those rooms.

I don't know if you let anyone know that the buffet food was cold - but reading this has now made us aware that we need to make sure the buffet table is hot, not cold! Towards the end of the year we will be doing a renovation to our guest suites and hope that the next time you are in our area, you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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915 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (116)
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English first
Arcadia / Pasadena, United States
1 review
Reviewed 2 June 2013

I stayed here on a business trip. The bed was comfortable. It was quiet and relaxing after a long day of meetings. And I felt rested and ready for my meetings the next day. I appreciated the complementary breakfast, the food was good, and it was nice not to have to find a restaurant in the morning. The parking was free, so that saved a few more bucks.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United States
1 review
Reviewed 29 May 2013

Very nice hotel. suite was large king bed with separate living space. Would stay here again. Breakfast was awesome. Cooked to order pancakes, eggs, bacon, sausage as well as cold cereal, fruit and yogurt. Beautiful entry and peaceful waterfall was right outside our room. very serene.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Marsha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arcadia, United States
Level Contributor
3 reviews
Reviewed 25 May 2013

I've stayed at this hotel on business numerous times (government rates) in the past two years, and they never fail to please. The lobby is beautiful with a fountain and a koi pond, but what keeps me coming back is their breakfast. Made-to-order omelettes and a variety of other choices are delicious. As for the rooms, they are clean, spacious, and quiet. There are also numerous excellent restaurants within walking distance. My only complaint is about Hilton's television system. Although the tv's are nice and the choice of channels is good, the remote controls tend to take a second or two to change the channel, assuming they work at all. Other than that, a great experience.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Larry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, United States
Level Contributor
76 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 22 May 2013

I have stayed here on several occasions over many years and it has been consistently good. The rooms are well maintained and the free breakfast and happy hour are well above average. The best part of this hotel however is that it is walking distance to dozens of restaurants. The area is safe and quaint.

Room Tip: Away from the main street.
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  • Stayed February 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Dawn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenbelt, Maryland
Level Contributor
177 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 20 May 2013

OK location, nothing really nearby (except for restaurants); clean, airy; the 2-room suite is a must to keep the noise from the 7-story foyer away while sleeping; the cooked part of breakfast is great; the buffett-style part of breakfast is so-so. checking was relatively painless; staff could be more helpful, but have seen much, much worse. free wi-fi in room with business services (terminal, printer) on ground floor. employer-based negotiated price make this hotel a good deal (I might feel different if I had to pay the full "rack" price). pool and hot tub were clean and pleasant, but lack changing rooms nearby.

Room Tip: top floors, on the east-south-west sides are quietest; north side has humming noise from building...
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gpcd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 May 2013

My parents and I stayed here 6 nights during the Christmas holiday in 2012. The room was nice as expected - 2 rooms, each with TV, microwave, and refrigerator. The Embassy does offer free breakfast and the manager's special, free snacks and drinks (including cocktails).

The downside was that due to the number of families staying during the holidays, the breakfast and mgr's special times were complete chaos. There were not enough tables to accommodate the number of people at these times and children running loose in their pj's drove me crazy, but that is not the hotel's fault. There were some issues with the elevators being out of service and I notified the front desk regarding one of the elevators. They were friendly and quick to respond.

The hotel is less than a mile from I-210. There are also several restaurants and bars within walking distance.

Overall, it was a very nice stay and I would recommend this hotel.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank dawheat77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Arcadia Pasadena Area

Property: Embassy Suites by Hilton Arcadia Pasadena Area
Address: 211 E Huntington Dr, Arcadia, CA 91006-3745
Phone Number:
Region: United States > California > Arcadia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Arcadia
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Embassy Suites by Hilton Arcadia Pasadena Area 3*
Number of rooms: 192
Reservation Options:
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Also Known As:
Embassy Suites Hotel Arcadia
Embassy Suites Arcadia
Arcadia Embassy Suites

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