We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“In dire need of a remodel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Embassy Suites by Hilton Arcadia Pasadena Area
Ranked #3 of 8 Hotels in Arcadia
Reviewed 3 September 2013

As others have mentioned the atrium has a pronounced chorine smell. The beds were typical of the Hilton clan. My gripes center around the bathroom. There was a big chip out of the sink. The shower head was way too low and the spigot was hard to adjust. The shower curtain rod bowed out and prevented the bathroom door from fully opening. This meant that while seated you had to close the door. While seated you could see mold growing under the rim of the sink! Oh and the toilet seat was so cheap that then I put my foot up on it while drying I thought my foot would crack it. Room A/C was also substandard. Happy Hour and breakfast both were very nice.

Room Tip: I would suspect large families could save some breakfast money by staying here.
See more room tips
  • Stayed: August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Cranky64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (980)
Traveller rating
Traveller type
Time of year
Language
  • More languages

750 - 756 of 980 reviews

Reviewed 2 September 2013

The outside of this Embassy looks great, and the inside is decorated nicely. I feel this hotel did not come close to meeting Embassy standards as far as cleanliness due to very dirty carpets and the pool/hot tub area being dirty also. As stated by another visitor we also had issues with our door mechanism and they had to change the whole lock out on our 3rd day staying. On another note the breakfast and chef's were always good.

  • Stayed: July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Deborah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2013

The shower water outlet was clogged, we called hotel front desk , within 10 mins, the maintance staff came. fast service and good front desk customer service. the hotel is in a nice area with lots of good restaurants nearby. Not bad to stay, but expected the outdated facilities.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
1  Thank chow_family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2013

Visiting Monrovia, California mid August 2013 I must say I had an incredible week at the Embassy Suites in Arcadia, California. The staff was wonderful and the facility was extremely lovely. The week and a half was totally an awesome get away. Next year I expect to be right back there.

  • Stayed: August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank MrMSSM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2013

When I booked this hotel, I requested to be on a high floor away from the elevator. We were put in Room 319 (the hotel has six floors), two rooms away from the elevator. Surprisingly, the noise level was not unbearable and there was no annoying elevator chime.

Our real problems began with the room keys. We could not get the door to open. By the end of our eight day stay, we had a collection of 20 room keys, a new battery in the door locking mechanism, and a note from maintenance (on day three) stating the problem was fixed and we would not have any more issues. We could not get into the room that evening with the new keys. Our daily ritual involved having maintenance or a desk clerk accompany us to the room with a master key.

While we were offered a different room, the hotel staff expected us to move according to their schedule, in the middle of the day, so they could rent our room to someone else, as they were booked to capacity. This was our first trip to California, having traveled from the east coast. We literally stayed out from early morning to late at night, and we were traveling with another family, so that was not feasible.

My husband requested a call from the hotel GM to express his dissatisfaction. We are still waiting to hear from him. On a positive note, the custom breakfast and the chefs were awesome.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Threepeas757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
211ESArcadia, Director of Sales at Embassy Suites by Hilton Arcadia Pasadena Area, responded to this reviewResponded 30 August 2013

Thank you for choosing to stay at our hotel for your first trip to California. We regret to hear about your disappointment during your stay with us and we do extend our sincere apologies for the various challenges that you experienced with the lock on your guest room door. Our locks and keys do tend to be a bit more sensative than most hotels, we often recommend that keys are not placed near cell phones, other credit cards or event a magnet in a purse or wallet as they will be de-magnetize.

Our goal is to have each guest have an enjoyable stay, and we appreciate you taking your time to write a review, as well as sharing with us areas that may need improvements. Our staff is continuously striving to provide the best service to our guests as well as making adjustments to enhance our overall guest experience.

We hope you return and provide us with another opportunity to serve you in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2013

Went to ES for 50th HS reunion. Food was ok, not great. Half glasses of champagne and wine were free, but bar charged $7.50 for 7/7. Coffee maker in room just shot steam (could cause bad burn) and TV didn't work properly. All-in-all, paid $152 for 21 hours. Breakfast was good, but had to stand in line for over 1/2 hour. Not worth it.

  • Stayed: August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank shakyshakyme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2013

For a 50th Reunion we went to the Embassy Suites in Arcadia. Booking online was simple, with clear information and easy website. On arrival, plenty of close to entrance parking, friendly, competent front desk. Room was clean, tidy, and as pictured on website. Room remained clean, tidy thru efforts of equally friendly housekeeping staff. Happy hour was just that, with charming pixie of a server, onsite restaurant was good value, onsite bar was happy to accommodate all orders, and made to order breakfast was delicious. Party facility and event service were excellent. Only problem for me was in the hotel lobby happy hour/breakfast service area. I wear hearing aids and due to acoustics it was hard to hear. Otherwise, wonderful time, thanks to qualified staff.

Room Tip: We were on the back of the building, fourth floor, no noise issues, nice view of mountains.
See more room tips
  • Stayed: August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CarpBooksFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Arcadia
0.1 mi away
Hampton Inn Los Angeles/Arcadia/Pasadena
0.1 mi away
Hilton Garden Inn Arcadia/Pasadena Area
0.1 mi away
Residence Inn Pasadena Arcadia
Show Prices
Show Prices
Show Prices
0.4 mi away
DoubleTree by Hilton Hotel Monrovia - Pasadena Area
0.1 mi away
SpringHill Suites Pasadena Arcadia
3.1 mi away
Holiday Inn Express Hotel & Suites Pasadena Colorado Blvd.
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Arcadia Pasadena Area? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Arcadia Pasadena Area

Address: 211 E Huntington Dr, Arcadia, CA 91006-3745
Phone Number:
Region: United States > California > Arcadia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Arcadia
Price Range: £112 - £232 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Arcadia Pasadena Area 3*
Number of rooms: 192
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Hilton Hotels Direct, Travel Republic (UK), TripOnline SA, Ebookers, Evoline ltd, HotelsClick, Cancelon, getaroom.com and 5viajes2012 S.L. so you can book your Embassy Suites by Hilton Arcadia Pasadena Area reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Hotel Arcadia
Embassy Suites Arcadia
Arcadia Embassy Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing