I stayed here for three nights recently and there were some ups and downs. I called the front desk to request a wake up call and to report that the television HD was down. The wake up call never came and I never received an update on the HD issue (it was still not working the next night). I brought these issues up the next evening - they came in and replaced the TV and apologized for missing the wake up. From then on, the staff was very attentive to me and seemed to take extra care to ensure that I was happy. In fact, I needed to work on a stain to a pari of pants and they got what I needed. Staff continually checked on me the rest of my time there. Also, the bed was not real comfortable as it was caved in on both sides with a high point in the middle.
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- Also Known As:
- Hilton Garden Inn Arcadia / Pasadena Area Hotel Arcadia
- Hilton Arcadia
- Arcadia Hilton Garden Inn