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“Mt. Retreat is Great!!!”

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Mountain Retreat Resort
Ranked #1 of 1 Hotels in Arnold
Certificate of Excellence
San Ramon, California, USA
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Mt. Retreat is Great!!!”
Reviewed 30 October 2012

Mt. Retreat is the best vacation spot in the sierras. We come every year and always love it. There are many things to do in the area as well. The service at Mt. Retreat is amazing and the staff are so kind and work very hard. Our room is always in pretty good shape and the best part of the resort is the Rec. Center, hopefully it will be finished soon though, we realy miss being able to enjoy the amenities of it. Once agian, the staff, especially the front desk staff are wonderful.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Tyler M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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212 reviews from our community

Traveller rating
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    11
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    2
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
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English first
Boise, Idaho
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 October 2012

I'm still in the middle of my stay. I can't speak to value because we are here as guests of family with a timeshare, but I was just woken up at 6:50am by heavy construction equipment rumbling by just outside my window. The AC doesn't work because of serious electrical problems, so all of our windows are open trying to take advantage of the evening coolness. Yesterday, we couldn't enjoy the deck due to the construction, but at least that was after 9am when many are out enjoying the bountiful activities in this area. They try to keep up on maintenance requests, bu if every condo has as many issues as ours, it's no wonder they can't keep up.

  • Stayed October 2012, travelled with family
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Helpful?
2 Thank Lorna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Livermore, California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 September 2012

Mountain Retreat units are very large, 2 bedroom, time share. This is the place to go if you like wild life, hiking or just being in a wooded setting. Plenty to do within a short driving distance. Besides 25 wineries in Murphys there are caves, old towns, shops and much more. In winter there is skiing. Don't miss the chunk of gold on display at Ironstone Winery. Big Trees park is great and just 3 miles away.

I don't think you will ever find nicer, more helpful, employees than at Mountain Retreat. Say high to Greg, Sheila, Rachael, Karen and anyone I left out...

We own 7 weeks and exchange some with RCI. Mountain Retreat units are larger and nicer than most exchanges.

Norman Leal

Room Tip: All units are 2 bedroom. There are several models. All have at least 2 floors, some 3. There ar...
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank Norman L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elk Grove, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 September 2012

DON'T EVER STAY HERE!!! For the last five years my family has stayed at Mountain Retreat for a annual golf tournament we hold for my brother. Mountain Retreat has continually made a mess out of our reservations. The only reason we have continued to stay is because if is across the street from the Country Club, so walking back and forth to take care of business for the tournament was easy. This year we experienced the straw that broke the camels back. When we checked in on Friday, my cousin, who was staying two nights and has a 10 day old baby, was told she and her husband were going to need to move their second night. Anyone that has ever had a baby knows the amount of "stuff" a new mother needs to carry with her. Not once did they offer to help. My mother, aunt, and I, who were staying three nights, were told we needed to move our second night. On Saturday morning we woke up to roofers banging on the roof at 7:45 am.

After experiencing this first thing in the morning I was done! I walked down to the office to speak with the manager on duty. Unfortunately, anyone who knew anything had taken the weekend off. They left the facilities manager in charge. I let him know that I was not only sick and tired of the way we had been treated, but by no means were any of us moving condos. About an hour later he knocked on our cabin door and said that my cousin didn't need to move, but we still needed to move on Sunday. I quickly told him that we had made our reservations 13 months ago. We requested a certain condo that we were not given, we were promised a price break because of the disaster the year before, had woken up to roofers at 7:45 am - we were not moving. Obviously unaware of how to deal with customers he told me that the people that were suppose to check in on Sunday were kind enough to wait until Monday. This is when I reminded him that it wasn't my problem that they overbooked - I wasn't moving.

I will NEVER stay at Mountain Retreat again. They are rude, overbook, and don't have any consideration for their guests or their comfort. In addition to the disaster with our reservations the floors are FILTHY! If you walk around with no shoes your socks or feet will quickly become black from the disgusting dirt on the carpets.

DO NOT STAY HERE - YOU WILL REGRET IT!!!

Room Tip: The best option would be to choose a different accommodation!
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  • Stayed September 2012, travelled with family
    • Value
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Helpful?
6 Thank JZanardi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 July 2012

Always a great place to go. Full kitchen with everything you need. Fireplace, balconies, laundry insuite. Close to big trees state park, ski resort, caverns, golf, wine tasting. We love the indoor pool and other fun stuff to do at the club house. Can't wait to go again.

  • Stayed February 2012
    • Value
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Helpful?
4 Thank alongstrangetrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanclemente
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 June 2012

Not well know but this resort is really well liked by owners and exchangers.

Our grandkids just love Mountain Retreat.

Currently; however, the clubhouse (fitness center, front desk, pool, spa, business center, game room) is being rehabilitated because of a December, 2011, fire. It should be opened again by July and completely redone by September.

These are large duplex units and there is plenty of space for the grandkids to explore.
Also nearby Bear Valley ski resort as well as Big Trees park. If you love the outdoors, this is the place!

Room Tip: The Calistoga floor plan is over 1300 square feet and is the most desirable. There is a loft where...
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dkmormor26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceanside, California
Level Contributor
67 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 19 May 2012 via mobile

The Mountain Retreat is in a magnificent, heavily-wooded area of CA. Our unit was nice, most of the incidentals were included. After reading the other reviews, we realized all the activities we would miss. The clubhouse which housed the nightly offerings burned down last December, and they've done nothing to rebuild. There was no pool, no place for cookies, or wine and cheese or any activities. Thank heavens this was an internal Grand Pacific Exchange so it cost us nothing. Also we would suggest putting bedroom ceiling fans it. The best part of our vacation was the spectacular scenery and all the lovely places nearby.

  • Stayed May 2012
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank Mixie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MTR A, Manager at Mountain Retreat Resort, responded to this review, 18 June 2012
Mountain Retreat and management appreciate your feedback. As a brief update, we are in the middle of renovating the clubhouse. The clean up portion has been completed and we are looking forward to an open date towards the end of summer. We are all very excited to bring back all the great amenities the clubhouse has to offer. We hope you utilize Grand Pacific Exchange again and come back to see us as we are sure you will be pleased with all the improvements and upgrades.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mountain Retreat Resort

Property: Mountain Retreat Resort
Address: 936 Cypress Point Dr, Arnold, CA 95223
Phone Number:
Region: United States > California > Arnold
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Arnold
Price Range (Based on Average Rates): £££
Hotel Class:2.5 star — Mountain Retreat Resort 2.5*
Number of rooms: 31
Official Description (provided by the hotel):
Nestled in the quiet Sierra pines of Arnold, California in Calaveras County, Mountain Retreat Resort is just three hours from Lake Tahoe, Yosemite and the San Francisco Bay Area. The suites are duplex-style, which give our guests ample space and privacy during their stay with us. A nightly parking fee will be charged to all reservations at check in. Mountain Retreat Resort amenities include free wifi, game room, indoor pool, and fitness center. Accessibility: Not all areas of our resort are Handicap Accessible. There are stairs leading to each suite as well as other areas on property. ... more   less 
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Also Known As:
Mountain Retreat Hotel Arnold

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