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“Very Dissapointed in the Service”
Review of Aloha Inn

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Aloha Inn
Ranked #3 of 5 Hotels in Arroyo Grande
Fresno, California, Usa
Level Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Very Dissapointed in the Service”
Reviewed 7 October 2013

I made reservations two weeks in advance and upon arrival at about 6:00 pm we checked in and went to our room. The room had not been serviced at all! The bed was unmade; there was trash and towels on the floor. We went back to the office and the young man at the desk assigned us another room right next to the office. There was NO apology offered, just a new set of keys. The new room was clean and looked much like the pictures on Trip Advisor. However, the patio door led to a fence with a freeway view along with the noise. With the door closed the traffic noise was not too bad, but it would have been nice to enjoy some fresh air without having the freeway noise.
Being next to the office, the next morning there was quite a bit of noise from other guests going back and forth for the "continental breakfast" which consisted of tiny muffins, coffee, juice and cold cereal. We opted for breakfast out. We put out the maid service sign and headed out. We returned after 1:00 in the afternoon and the room had not been serviced. The towels had been removed, so I knew someone had been in the room, but the bed was not made and the trash cans were still full. I set the trash cans outside the door in hopes someone would come by and empty them. Since we were right next to the office it seemed logical that someone that worked there would notice them. About an hour later still no towels or anyone coming to see if we would like our room refreshed, so I went to the office to ask for towels. The young man was busy checking in guests, so I went to look for anyone else that looked like they worked there. I found a young girl and asked if she worked there, she said she did so I asked for a clean set of towels. She brought towels, but did not offer to empty the trash or ask about our room. The maid service sign was STILL hanging on the door! We found the dumpster ourselves and emptied the trash. Around 4:00 someone finally came to the door to ask if we still needed towels, lol.
About the Room: The bed was comfy and the room had been nicely remodeled, but there was a lot of furniture and most of it was too large for the space, so it was very crowded. Also, the faucet in the shower was reversed, so I had to turn it on cold to get hot water.
This seems to be a family run motel that could use either more experience in running a motel/hotel or should hire someone that does know how to run a motel/hotel. It also would have been nice to be offered an upgrade or discount on a future stay to compensate for our inconvenience.

Room Tip: Ask for a room that has been cleaned and one away from the office without a freeway view.
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tammy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cozytraveler007, Manager at Aloha Inn, responded to this review, 9 October 2013
Thank you for taking the time to write this review. You clearly put thought into your review and I wish to respond in kind, I want you to know we care about our guests and the experience they have and the memories they take away with them.

I will certainly address this issue and make it a high priority that it will not happen again. I hope your next stay with us will be just as enjoyable as others.

Again I thank you for taking the time to review your stay at The Aloha Inn!

Mike Panchal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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215 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 September 2013

the stuff were sooooo nice and friendly!! The manager, which is the father is such a wonderful person, really going out of his way to help with any. I heard a Canadian guy ask him about a scale since and he needs to weight his luggage and don't know if he over the limit, the manager gave him his own personal scale!! room were clean and nice (i've ordered 4), location is great.
would definitely come back!

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank elinor n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Weybridge, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 September 2013 via mobile

Great place to stay, flat tv, very clean rooms, the bath was fantastic and new, with a big shower rather than tub.
Overall a nice place to stay for 55 dollars.
You even get a balcony in the room
Only downside is the freeway noise. But windows are good and new a block the noise if closed.
Pool looks clean and good size as well.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kenneth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 September 2013

Very clean and comfortable. Close to allot of beaches
and shops. Nice having non smoking rooms. Patio was with the room as well. We felt safe also since 3 women were traveling to the area.we hadn't been there to that inn before either. Will be returning for a future trip hopefully very soon.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amblessedx4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
90 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 26 August 2013 via mobile

Heading up highway one, we needed somewhere to stop off for the night - got a last minute reservation here and it did the job nicely. Room, bed, bathroom all clean and comfortable & it was conveniently located just off Hwy 1 - thankfully away from the mayhem of Pismo Beach (where we went for dinner). Value wasn't bad BUT the guy quoted me a higher price over the phone than I had seen online! Cheeky. So I booked online from my mobile and got the better deal. They let us redeem a discount for booking direct (advertised on tripadvisor) but only when we asked upon check in. In general the place was fine.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Emma H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, BC
Level Contributor
270 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 378 helpful votes
Reviewed 16 August 2013

Clean, comfortable, remodeled room with lots of granite surfaces in the bathroom (shower stall and vanity) and bedroom (dresser top). As we had bought take-out from the nearby Trader Joe’s, we appreciated the table and chairs in the room. The balcony overlooked what seems a nice enough small pool, but the weather was too cool to make swimming tempting. Handy fridge and microwave, good wifi connection. Despite being close to the highway, we weren’t disturbed by traffic noise. Breakfast is minimal, mostly just bread, pastries and cereal, but there’s also yogurt and fresh fruit. This is not an expensive hotel. We found it good value for what it is.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tripsterchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 August 2013 via mobile

Expensive for what it is. Shabby, TV old, Wi-Fi terrible..could not get onto Internet with our new iPads but the hotel manager blamed the equipment rather than the hotel's Internet service. Walls very thin and the next door snoring was our evening's entertainment and with the traffic noise so bad, we were kept awake most of the night.

Stayed August 2013, travelled as a couple
Helpful?
1 Thank David N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Aloha Inn

Property: Aloha Inn
Address: 611 El Camino Real, Arroyo Grande, CA 93420-2649 (Formerly Econo Lodge)
Phone Number:
Region: United States > California > San Luis Obispo County > Arroyo Grande
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Arroyo Grande
Price Range (Based on Average Rates): £
Hotel Class:2 star — Aloha Inn 2*
Number of rooms: 36
Official Description (provided by the hotel):
Guests of the Aloha Inn are invited to enjoy many amenities, including a complimentary continental breakfast, free local calls and in-room coffee. Relax and enjoy the warm summer sun and cool ocean breezes by our seasonal outdoor pool.Business travelers will appreciate modern conveniences like free wireless high-speed Internet access in all guest rooms and access to fax services.The Aloha Inn features comfortably furnished, spacious guest rooms equipped with patios or balconies, refrigerators, microwaves, irons, ironing boards, hair dryers and cable television. In addition to standard rooms, handicap accessible and non-smoking rooms are available.From the friendly customer service to the tranquil accommodations, you’re reminded in every detail that the essence of aloha lives here. ... more   less 
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Also Known As:
Aloha Hotel Arroyo Grande
Aloha Motel Arroyo Grande

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