Stay far away from the Rancho Tee Motel!! I made a reservation online for one night, then called 48 hours in advance to cancel it, since I had arranged to stay with a friend. I spoke to a woman who looked up my reservation and confirmed that she cancelled it. She said "you're all set, it is cancelled."
When a charge for a night stay appeared on my credit card, I called to dispute it and spoke to a very rude gentleman who claimed to be the owner and manager. He denied that my reservation was ever cancelled! He denied that I ever called! He said that his employees do not cancel reservations made online by phone! He claimed that I should have cancelled my reservation online, and that it is my fault for not doing that.
When I pointed out that his employee did NOT tell me that I had to cancel it online, and that she told me that it was cancelled, he abruptly said "No that did not happen." He basically called me a liar!!
When I said I will be reporting this to the Better Business Bureau, he said "good ahead!"
This is a very dishonest business that steals people's money! I have reported them to my credit card bank and will also report them to the Atascadero Business Bureau.
- Official Description (provided by the hotel):
- Welcome to Vino Inn & Suites in Atascadero, CA. We are conveniently located off of the 101 Freeway and moments away from the heart of the city. Enjoy a warm and comforting atmosphere amongst luscious shade trees and the sweet scent of rose bushes nestled alongside our outdoor pool. Vino Inn & Suites is under new ownership and has exciting plans in the future to transport each visitor on a scenic adventure with themed rooms that will make each guest feel they are vacationing in a Sicilian Vineyard. We welcome you to enjoy home grown comfort in the warmth of Vino Inn & Suites Amenities: Free Contienantal Breakfast Non-Smoking Rooms and Family Suites Available Cable TV with HBO Microwave & Coffee Maker Refrigerator Desk & Chair Private Bathroom Free Wi-Fi Access Free Local Calls Air Conditioner with Heater Everyday Housekeeping service Free Vehicle Parking for Registered Guests Restaurants and coffee shops in Walking Distance Popular Downtown restaurants within minutes ... more less
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- Also Known As:
- Rancho Tee Hotel