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“"Excellent Bargain"” 4 of 5 bubbles
Review of BEST WESTERN PLUS Colony Inn

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BEST WESTERN PLUS Colony Inn
Ranked #4 of 7 Hotels in Atascadero
Certificate of Excellence
Santa Rosa, California
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“"Excellent Bargain"”
4 of 5 bubbles Reviewed 22 July 2014

We stayed here two nights and booked online through the hotel's own website. All was very good. As others have said, the pool area is exceptional. Nice chaise lounges, umbrella tables, and water was lovely. The first night we arrived kind of late and got some sandwiches nearby and ate them poolside. Nice.
Comfortable beds. The AC unit was exceptional. Set the dial for a temperature and the fan comes on and off to maintain that temp. Our bathroom was good except the drain in the sink wasn't good. The water did not drain too well, even after we asked the Front Desk to check it out. The shower was fine. Other rooms might not have had our situation.
Breakfast is really good in the BW Plus hotels. The problem with this place is space. Not enough tables/chairs. Their breakfast area is in a wide hallway. Not good at all. We patiently waited for our turn to get food, but then had to take it back to our room to eat.
Unfortunately, there are no restaurants nearby, but rather only sandwich places along with a KFC. Big drawback. Driving to Paso Robles about 10 miles is a real drag to get a decent meal.
But, all in all, for the price, it was really a bargain.

Room Tip: Rooms that face inward towards the pool area are nicer.
See more room tips
  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Alice R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geof F, General Manager at BEST WESTERN PLUS Colony Inn, responded to this review, 12 August 2014
Thank you for your many kind responses. We strive to create a comfortable experience while providing excellent value.
I well understand your concern about the breakfast area. We are working on a long term improvement to our breakfast area. In the meantime, we have added additional indoor as well as outdoor patio seating to better accommodate our guests needs.
Thank you again for your constructive feedback. I hope we can serve your travel needs again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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445 reviews from our community

Traveller rating
    194
    174
    49
    21
    7
See reviews for
159
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
Highland, California
Level Contributor
149 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 18 July 2014

This was a great hotel! They were going through some renovations, but no worries, everything was still great. However, I would like to comment that I booked this through Hotwire, and immediately after booking I found the direct website had a cheaper price. I emailed Hotwire, because they do have a guarantee to refund the difference, but they made it so difficult through the seven emails, that by the time they would look at the website prices, prices increased. They refused to refund the difference. So, book directly at the hotel site and not through Hotwire. It is a great hotel and the hotel would be very smart to no longer do business with Hotwire. Awesome pool area too!!!!

Stayed July 2014, travelled with family
Helpful?
1 Thank SergioVazquez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geof F, General Manager at BEST WESTERN PLUS Colony Inn, responded to this review, 18 July 2014
Sergio, thank you for your positive remarks. We strive to provide the best possible service & facilities at a reasonable price. I am pleased we delivered that value to you.
I hope we may service your needs in the future. Best regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yucaipa, United States
1 review
5 of 5 bubbles Reviewed 15 July 2014

Excellent rooms and bed, quiet, very good air conditioning. I slept better than at home. Very good hot and cold breakfast with many healthy choices, reasonable rates for what you get, which is a somewhat higher end motel. I was there for business including a weekend, arrived very late but it was no problem. Breakfast area was very popular and crowded, could use some more room there. I would recommend it for the rooms, good night's sleep, and the breakfast.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geof F, General Manager at BEST WESTERN PLUS Colony Inn, responded to this review, 18 July 2014
Steve, Thank you for your kind words. We work very hard to deliver & deserve the positive comments that you have shared. For future reference, we are working to improve our Breakfast Bar setup, to better accommodate guest comfort & service.
Thanks again for your kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles
Level Contributor
58 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 14 July 2014

The motel offered both pluses and minuses. The room was spacious and clean and the motel layout good. However, the wi-fi was poor. That problem was amplified by the fact that my cell phone provider is T-mobil and there is zero reception anywhere near this motel. The breakfast had an above average selection, but was set up in a hallway, making it difficult to get to things if there were other people at the same time. Overall, it was a bargain comared to most places in the area, but had some negative features.

Room Tip: Try for the 2nd floor (entrance level)
See more room tips
  • Stayed May 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank murfplace1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geof F, General Manager at BEST WESTERN PLUS Colony Inn, responded to this review, 18 July 2014
Thank you for both your positive & constructive remarks. We are in the process of an upgrade to our wifi service and expect the to be completed within the next few months. In the meantime, we are monitoring the service with our provider to maximize guest service. I regret you had problems with T-Mobile. I understand that they have been upgrading their towers, and as a result their service has been seriously limited. We are planning some changes to our breakfast service and hope top have some significant improvements in place within the coming weeks.
Thanks again for your comments. I hope we may be of service to you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iselin, United States
1 review
5 of 5 bubbles Reviewed 12 July 2014

Our Stay in this hotel was excellent. The Location is awesome , rooms clean and Breakfast had a good variety . The oustanding part was the front office staff - She was extermely courteous and freindly . Such attention to the detail to ensure that the Guests are taken care off...10 on 10 on Customer Satifaction .

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Sunil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geof F, General Manager at BEST WESTERN PLUS Colony Inn, responded to this review, 16 July 2014
Thank you Sunil for the most kind & considerate comments. While we strive to achieve the level of satisfaction that you experienced, I know on occasion we may fall short. Your experience demonstrates that we can attain the level of comfort & service that you deserve.
I sincerely hope we may be of service to you in the future. Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riverside, California
Level Contributor
1,043 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 284 helpful votes
4 of 5 bubbles Reviewed 8 July 2014

This is a well maintained and attractive hotel. The front desk area is under renovation, but still neat and serviceable.

Our room was fair size and offered a patio door to the pool area. The room was quiet and well air conditioned the first two nights. Our last night, Sunday, was disrupted by children running around the room over our's. The hotel was almost empty, yet guests were placed next door and above our room.

The breakfast area is very small. It appeared to be a converted hallway. The one lady handling the breakfast worked very hard but was overwhelmed by the guests.

I liken the behavior of the guest to sea gulls in a feeding frenzy. Adults and children alike handled food with their bare hands, picked food up and put it back. Children took piles of bacon and other food and then wasted what they took. One adult took a large bunch of bananas leaving none for other guests. The hotel needs to get more help at the breakfast bar and needs to control the guests.

Room Tip: Stay away from unruly children.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Chuck8700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geof F, General Manager at BEST WESTERN PLUS Colony Inn, responded to this review, 16 July 2014
Thank you for your kind and constructive remarks. We are currently in the process of making positive improvements to our full Breakfast Bar layout & service. I will certainly take your comments into consideration as we move forward with the changes. Thanks again for your comments. I hope we will have the opportunity to serve your traveling needs again in the future. Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bakersfield, California
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 4 July 2014

We attended the Atascadero Lakeside Wine Festival and stayed at the Best Western in Atascadero. There was a shuttle to and from the Wine Festival site which made it convenient and easy to attend. The gratis breakfast buffet was clean and enjoyable with an attendant frequently replenishing food items. The waffle maker was an added plus! The first night there was a sagging queen mattress which gave my wife a horrible backache. She moved to the other queen size bed at 3 AM in the morning and slept there until morning as well as the next night. Otherwise, the room was neat, clean, quiet and conveniently equipped with a coffee maker, microwave as well as a small refrigerator. A real value for those of us who have doggie bags from wonderful dinners in the central coast area.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank 693j0hnc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geof F, General Manager at BEST WESTERN PLUS Colony Inn, responded to this review, 8 July 2014
Thank you for the kind & positive remarks. I am pleased to hear the staff served your needs and your had pleasant stay. The Atascadero Lakeside Wine Festival was an outstanding success and I'm glad you had a chance to enjoy it.
Likewise, I appreciate the constructive remark regarding the mattress. I will certainly take it into consideration as we go forward in making improvements to the hotel. I hope that you will visit us again. Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Colony Inn

Property: BEST WESTERN PLUS Colony Inn
Address: 3600 El Camino Real, Atascadero, CA 93422-2554
Phone Number:
Region: United States > California > San Luis Obispo County > Atascadero
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Atascadero
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN PLUS Colony Inn 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
BEST WESTERN PLUS Colony Inn is the perfect place to stay on California's Central Coast. Located in Atascadero, CA and surrounded by the special charm and excitement of Paso Robles Wine Country, BEST WESTERN PLUS Colony Inn is the perfect location for wine tasting, bike riding, golf, visiting the historic missions, family outings, and hiking. Motorcycle enthuses enjoy traveling the spectacular coastline leading to the Pacific Ocean where you will enjoy Hearst Castle, Morro Bay Harbor and quaint seaside shops, all minutes from the newly refreshed BEST WESTERN PLUS Colony Inn, Atascadero California. Our hotel guests enjoy a fully appointed health club, Kennedy Club Fitness Center, which includes workout equipment, basketball courts, racquet ball courts, an Olympic size swimming pool, yoga and zumba classes and more. BEST WESTERN PLUS Colony Inn welcomes you to the Central Coast for family fun, a romantic get-away, business meetings and wine tasting! Corporate, military, AAA and senior rates are always available. Visit our calendar of events for attractions and events in San Luis Obispo County such Hot El Camino Nights & Car Show, The California Mid State Fair, The Tamale Festival, Paso Robles Wine Festival and Vine Street Showcase. ... more   less 
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Also Known As:
Best Western Plus Colony Hotel Atascadero
Best Western Atascadero
Atascadero Best Western
Best Western Colony Hotel

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