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“Noisy” 3 of 5 bubbles
Review of Portofino Hotel

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Portofino Hotel
Ranked #6 of 20 Hotels in Avalon
Certificate of Excellence
Chesapeake
Level Contributor
90 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
“Noisy”
3 of 5 bubbles Reviewed 24 April 2014

This hotel was not the highlight of my trip to Catalina. We reserved their smallest room, a Queen off the courtyard, and as advertised it was small. The room and bath were both clean. The bed was a little lumpy and the carpet was nondescript. There is no safe or microwave, but it does have a small fridge.
The worst part was that it was noisy. The old structure has no concept of soundproofing. Windows and a large patio door face into the courtyard which opens onto to road which is the main route to the interior of the island, so it has lots of traffic. There may not be many cars on the island but they make up for this with an abundance of noisy two-stroke gas-powered golf carts that zoom up the street all day. (I saw notices that the island was implementing new noise regulation on all vehicles in the fall of 2014, I hope that helps). To make matters worse, the hotel was undergoing "emergency" construction while we were there, which included very noisy excavation into the hillside under the hotel. The hotel didn't forewarn us of this and barely apologized about it either.
Breakfast was OK. Croissants and muffins, tea and coffee - tasty if not diverse - which you could eat from the bistro tables out front overlooking the harbor. Free WiFi - make sure to get a few of the daily access code slips so you don't need to go to the lobby everyday and ask for another. The hotel is also right on the waterfront and near all the shopping. There is a nice sun roof with lounges overlooking the harbor. But ultimately, if you want peace and quiet, this may not be the best location.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Flying_Rog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelVillaPortofino, General Manager at Portofino Hotel, responded to this review, 29 April 2014
In reading your comments, I need to apologize that your visit did not meet your expectations. In regards to your room, we are sensitive to the noise issues, as we have double paned the windows that face the street. Yes, Avalon has begun to place noise ordinances into place.

We attempted to move our guests, when they requested, into a different room location during our emergency plumbing issue. I would have welcomed the opportunity to tend to your requests.

I hope that when you return to Catalina, we might have the opportunity to meet your expectations.

John La Fleur
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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465 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (119)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Cape Town Central, South Africa
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 14 April 2014

Basic hotel with all the amenities necessary. Rooms very clean. Very good value for money. We had a twin bed room which faced into the foyer. This can be very noisy at times. Not recommended for light sleepers. Would recommend this hotel.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 49Travelmad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelVillaPortofino, General Manager at Portofino Hotel, responded to this review, 29 April 2014
Thank you for staying with us at The Hotel Villa Portofino. Thank you for your high remarks on our Value, location & our attention to cleanliness. Being a small Boutique property, we do our best to ensure that our guests have an enjoyable stay, and want to visit us again.

John La Fleur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Progreso, Mexico
Level Contributor
64 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 11 April 2014 via mobile

We booked a package with this hotel that included the ferry ride from Long Beach and two nights hotel. The entire package was very reasonably priced (we were off-season). The rooms are nothing fancy, but the roof-top garden area is very sweet and a nice place to hang out and watch the boats in the harbor. We loved the location - just at the end of the road so it was easy to walk into town, but not right in the middle of business street. Staff very helpful and friendly and it was great to be able to leave our bags there after check out so we could continue to enjoy Avalon until our evening ferry departed. Great option for those looking for a good value on Catalina Island.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank SperanzaA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelVillaPortofino, General Manager at Portofino Hotel, responded to this review, 29 April 2014
I will pass on to our entire Staff, your positive comments about your visit .
We make every attempt to convey our appreciation for every guest who stays with us.
Please check out our web site in the next few weeks, as we are updating the photographs.
We look forward to welcoming you back.

John La Fleur
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chandler, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 April 2014

We stayed at Hotel Villa Portofino on March 20, 2014 for a one-night two-day visit to Catalina Island. The hotel rooms exceeded our expectations - spacious and quiet with very comfortable beds. The layout of the rooms on different floors gave the hotel a unique charm and ambiance like a European villa in Italy or the Mediterranean. The breakfast buffet had incredibly delicious homemade pastries from a local bakery, fresh fruit, coffees and juice. The rooftop deck had stunning panorama views of the harbor with table, chairs, umbrellas and comfortable lounge chairs.

The hotel location is perfect for walking through the quaint streets of Avalon and the Casino and beach areas. We will definitely refer all our friends to stay at Villa Portofino and come back to stay again!

Room Tip: We stayed on the 3rd floor so the rooms had great views!
See more room tips
  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lynne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelVillaPortofino, General Manager at Portofino Hotel, responded to this review, 29 April 2014
We so appreciate your comments about your stay at The Hotel Villa Portofino. You pretty much summarized the experience that we hope that each guest has. Looking forward to welcoming you and your friends back to Catalina.

John La Fleur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Big Bear City, California
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 29 March 2014 via mobile

Had a wonderful time. Our only disappointment was that the restaurant wasn't open while we were visiting, we love the food there. We also wish the checkout was a little later, but overall an amazing stay and we will be back soon

  • Stayed March 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hodieduran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelVillaPortofino, General Manager at Portofino Hotel, responded to this review, 29 April 2014
Thank you for your comments about your stay. Our apologies that you could not enjoy The Ristorante Villa Portofino, as they do close for most of January. With our check out time , we do continue to store luggage for free, as well as offer you continued use of our Patio deck, along with free beach towels, beach chairs & free Wi-Fi. Hope to see you again soon.

John La Fleur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 27 March 2014 via mobile

I just stayed here for 2 nights. Overall I think this place is great because the room is very clean and nice, the location is right in front of the beach too and they also have a balcony deck on the top level so you can see the view of the ocean while eating breakfast but the only thing I don't like about this hotel is the noise level from the room.their "winter package" is a good deal. i think ill be back soon n stay at this hotel.

Stayed March 2014, travelled with friends
Helpful?
Thank Lily P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelVillaPortofino, General Manager at Portofino Hotel, responded to this review, 29 April 2014
Your comments about your visit are appreciated, as we continue to ensure each guest has the type of experience , that makes them want to return for another visit. We do look forward to welcoming you back.

John La Fleur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Des Moines, Iowa
1 review
5 of 5 bubbles Reviewed 26 March 2014

My stay at the Hotel Villa Portofino was wonderful. The room was clean,comfortable and quiet. The location of the hotel couldn't have been better - just a walk away from everything.The staff was friendly and helpful. I would go back there in a minute!

  • Stayed March 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EnjoyingSunshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelVillaPortofino, General Manager at Portofino Hotel, responded to this review, 29 April 2014
Thank you for your review of your stay with us. I will pass along to our Staff your positive comments. Looking forward to welcoming you back , next time you leave Des Moines for a West Coast vacation.

John La Fleur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Portofino Hotel

Property: Portofino Hotel
Address: 111 Crescent Avenue, PO Box 127, Avalon, Catalina Island, CA 90704
Phone Number:
Region: United States > California > Catalina Island > Avalon
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
#4 Family Hotel in Avalon
#6 On the Beach Hotel in Avalon
#7 Romantic Hotel in Avalon
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Portofino Hotel 3*
Number of rooms: 34
Official Description (provided by the hotel):
Footsteps from the water, the best of Catalina is just outside our door. Enjoy your island getaway in an ocean view suite or beautifully appointed guest room. ... more   less 
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Also Known As:
Portofino Hotel Avalon
Portofino Hotel Catalina Island/Avalon, CA

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