This weekend I was upset because I ended up not being able to get to Catalina Island. This meant I had to cancel my entire trip to the island. Hotel, activities, spa, etc.
The 3rd party vendor that I used to book the hotel over the phone, did not disclose the room cancellation policy (which was 14 days in advance of check-in date) , so imagine how upset I was to hear this for the first time 24 hours in advance of my scheduled check-in date.
I called the hotel and spoke to Ivan, the hotel manager, for a while. He was sympathetic to the situation and said he would try to get my room sold/reserved by someone else. If someone else booked it, then I wouldn't have to pay.
They were unable to get it booked last minute, but when I called today, I was told that they would void my credit card charge for the full night which is approx $189. (I hope that will be taken care of soon!)
I know that he made an exception this time and I am very surprised and thankful for this. Customer service isn't always black and white, and it says a lot when they took their time to review my situation. (I travel a lot for work so I have a lot of insight on hospitality)
I will be going to Catalina Island in the next few months when I can book my travel and look forward to staying here.
- Official Description (provided by the hotel):
- Catalina Islands Best Hotel Value, no other Catalina Island hotel offers full size suites & townhomes at hotel room prices. All new spacious suites. Deluxe Hotel Suites with granite counter tops, fully equipped kitchens with full sized refrigerators and stoves. Large 37 inch flat screen TVs and classic Catalina art by a local artist. Choose a king or two double beds. Simply the best value on the island. No other Catalina Island hotel even comes close. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Expedia, Ebookers and Hotels.com so you can book your El Terado Terrace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- El Terado Terrace Hotel Avalon
- El Terado Terrace Mini Hotel
- El Terado Terrace Catalina Island/Avalon, CA