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“Could have been much better”

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Glenmore Plaza Hotel
Ranked #16 of 20 Hotels in Avalon
San Diego
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Could have been much better”
2 of 5 bubbles Reviewed 22 January 2008

Catalina in the winter can get chilly. The rooms do not have central heat and so I had to ask for a space heater. When I called, I was told that I had to wait because she could not leave the front desk and she was the only one available. Eventually, after a 2nd call, a space heater was brought up to my room. Their website states that the rooms have whirlpool tubs. My room did have a whirlpool tub but when I went to use it, it did not work. I also had to request a stopper for the bath tub because the stopper attached to the tub did not work.
Some good things about the hotel; check-in is 3pm and I was allowed to check in at noon. Also, as I was leaving to catch the Catalina Expresss after checking out, the man behind the desk went out of his way to call a cab. That was very helpful.

  • Liked — Some of the staff
  • Disliked — No central heat
  • Stayed January 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank duothers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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235 reviews from our community

Traveller rating
    70
    58
    39
    24
    44
See reviews for
50
94
4
5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • Any
English first
Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 13 October 2007

I just spent a weekend on Catalina Island the weekend of Sept 28 - 30. I was pleasantly surprised to find our hotel located right in the middle of everything, the center of town! The room was small, but nice. We had both heating and air conditioning, which the a/c sure came in handy. The staff was more than helpful and friendly. I highly recommend staying here, despite reading previous reviews where there were problems with items being stolen. We had no problems what-so-ever. Our last day, after checking out, we were allowed to keep our luggage in their storage area, without problems. We even got a ride to the boat later that afternoon, so we didn't have to trudge through town with our luggage! VERY nice people!

We did notice that Saturday night a guest was checking in, without reservations, and was offered a lower rate than we were paying. This may be the way to go, just show up if the island isn't sold out, and finding a room on a "walk-in" basis!

  • Liked — location
  • Disliked — No extra room around the beds, they were both up against walls.
  • Stayed September 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Dearpie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
irvine
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 28 September 2007

I stayed at the glenmore plaza on september 15th, we arrived at the hotel at 2pm and our room was not ready. We put our bags at the hotel and went to lunch, when we came back to the hotel at 3:30pm our room was still not ready. We asked to talk to a manager there no manager at the front desk. After we got into our room after 4pm,we found mold dirt and stains on the bedspreads. When we called the Glenmore Plaza we spoke to a manager to make our reservation, he said that we were getting a room with a king bed a city view. We had a view of a wall, and a queen size bed. We will never go to the Glenmore Plaza Hotel, and we will never recommend this hotel to anyone. The only good thing about the hotel is that the front desk personnel were young but very accommodating.

  • Liked — the front deck staff
  • Disliked — the hotel room
  • Stayed September 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank bigboy345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Avalon hotels

Los Angeles
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 9 September 2007

I read the previous reviews here and was pleasantly surprised with our stay. Good points are: 1) Old classic styling in the hotel. It had lots of character I wasn't expecting. 2) Very clean 3)Friendly and helpful staff. 4) Room was of a smaller size, but not too small as to not be comfortable 5) The hotel was in an EXCELLENT location to get to every place in Avalon on foot. Bad Points were 1) Bed was too soft, but on request they brought us a bedboard that made it much better. 2) Water would flood a bit in the shower. 3) No elevator.

Be sure when asking for a room to ask for a room facing the front with the bay windows. These are the nicest rooms of all. We thought the hotel met our needs in most ways.

  • Liked — The perfect location
  • Disliked — soft bed
  • Stayed September 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank justgazin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calfiornia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 20 August 2007

I was told I was booking a premier suite for $334..00 a night. I was told over the phone that I would be aquiring a king size bed with jaquizzi. Upon arriving, we were escorted to a room with a double size bed which also had a urine stain on the mattress. The jaquizzi was a large tub with jets. Our view was of housing. The ads that this hotel places on the internet are false advertisement. After returning home, I phoned and talked to the manager about my concerns. He more or less was trying to lie to me and said that what I was told was not correct about the suite and also the urine stain on the mattress was something he totally denied. He was rude and unable to handle direct questioning concering his customers needs. This hotel is not reccommended and I would advise you to do a full scan search for better accomadations.

  • Liked — the tub
  • Disliked — the room , bed and cleanliness
  • Stayed August 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank exxxtremepassion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orange county
1 review
4 of 5 bubbles Reviewed 28 June 2007

The staff was friendly and accommodating, which made our stay more enjoyable. The hotel was clean and quaint and I would recommend to my friends.

  • Stayed June 2007
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank klutsch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport Coast
1 review
5 of 5 bubbles Reviewed 24 May 2007

I absolutely loved this hotel! It is in the perfect location right in the center of town. The staff were great and very helpful. They told us all of the fun things to do on the island and made us feel at home. Not one negative thing that I can think of. I highly recommend it and can't wait to go back!

Stayed May 2007
Helpful?
Thank meg50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Glenmore Plaza Hotel

Property: Glenmore Plaza Hotel
Address: 120 Sumner Ave, Avalon, Catalina Island, CA 90704
Region: United States > California > Catalina Island > Avalon
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #16 of 20 Hotels in Avalon
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Glenmore Plaza Hotel 3*
Number of rooms: 57
Reservation Options:
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Also Known As:
Hotel Glenmore Plaza
Glenmore Plaza Avalon
Glenmore Plaza Catalina
Glenmore Plaza Hotel Catalina Island/Avalon, CA

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