We went to Avalon to celebrate our 10th anniversary so I wanted everything to be perfect. We arrived on the island at 10 AM and transportation supplied by the hotel arrived within a few minutes. I thought this was a very nice service for them to offer. Just note, they are *not the only hotel on the island to offer this service as someone else stated. The Avalon Hotel has an arrangement with the taxi service on the island and they call and pay for transportation to and from the ferry landing. But I digress...
The van dropped us off in front of the hotel and that it was it. There was no assistance with luggage handling whatsoever. I'd requested early check-in, but our room was not yet ready. They took my cell # and we were told that they would call us as soon as the room was ready. We were told to store our luggage in the back room just beyond the front desk. Again, no assistance was offered or provided. I'm currently dealing with a knee injury so this would have been appreciated.
We took off to get something to eat and explore the area. After a couple of hours I called the hotel and was told that our room was ready. It would have been nice if they'd called like they said they would. We made our way back to the hotel and checked in. I'd requested an Ocean View room. I'd passed on the over-priced two-story tower room, but was very clear about wanting an one of the ocean view rooms they advertise on their web site. We were given room 315.
Again, no one offered to help us with our luggage and there is no elevator available. It was literally a hike to the room. Up a few stairs and then more stairs, through a door that you had to pull open while attempting to hold onto all your luggage and bags, down a narrow, crooked hallway and up more uneven stairs, through another door you had to pull open and then down another long hallway. For cryin' out loud! Our room was in a totally different building from where the front desk is, but it's all connected by the maze of hallways and stairs.
Our room was bright and colorful. An employee was in the room when we arrived. She was mending the bedspread, which I found interesting. There were several windows which offered nice light, but they were old aluminum windows that were difficult to open. (Shouldn't new windows have been part of their renovations??) The patio slider led out to the wooden deck. There was a table and 4 chairs. One chair rocked and reclined... but only one. Why not at least 2 motion chairs so one person wouldn't feel jyped? The screen door was off the track and hanging by a thread. Our "ocean view" was barely that. If we were sitting it was blocked by the overly high balcony railing. It was as though an extra "layer" had been added for safety reasons, but all it ended up doing was blocking the view. Then there was the restaurant roof and its very noisy fans that ran constantly directly in front of us. To the right were High Voltage power lines and poles and to the left was the other building of the hotel. All around were wires, lines and endless fans running. Oh, and the alleyway. Sure enough the next morning was garbage day and we were awakend by the lovely sound of garbage trucks stopping, starting and beeping. Awful!
The bathroom was awful. The woodwork was old and worn and I wouldn't advise turning on the jucuzzi jets. The tub looked to be 30 years old and I was truly afraid of getting electricuted!
I wish the staff at the Glenmore had mentioned that there was no elevator available to their "ocean view" room, or that it was actually a *partial ocean view. Although the room directly faced the ocean I would hardly call what they offer an unobstructed view given all the obsticles in the way! They also should at least offer to deliver your luggage to your room given the distance from the lobby to the rooms. Futher, what they offer for breakfast is a joke. Donuts, coffee and juice are not a "Continental Breakfast". Offering a variety of pastries - instead of dry donuts - and adding some fruit and yogurt would make all the difference. I had part of one donut and then we went out in search of food that we shouldn't have had to do.
The Glenmore's website states that the hotel is Newly Renovated. If they call painting the rooms renovating, then I guess that's true. They have a whole lot more to do to make this hotel the wonderful place they seem to think it is. I've always used caution when a hotel's web site does not have pictures of every room on the site. I called the hotel directly and they assured me they were one of the nicest hotel's on the island. Wrong! The Glenmore is old and in need of serious structural and cosmetic work. Their staff needs to step up and provide basic services like luggage handling and providing a decent breakfast, if that's what they're going to offer/advertise.
We'd planned to spend our last night on the island at another hotel. (Avalon) What a world of difference. We were still on the 3rd floor, but our luggage was taken to our room and all our needs were met. Our room was definitely smaller, but so much nicer and the panoramic view was to die for!
Use caution when booking a room at the Glenmore and don't believe everything you're told by the staff.
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- Also Known As:
- Hotel Glenmore Plaza
- Glenmore Plaza Avalon
- Glenmore Plaza Catalina
- Glenmore Plaza Hotel Catalina Island/Avalon, CA