Avila Lighthouse Suites
We've had a few good visits in the past but they really dropped the ball on this one and they weren't going to do anything but apologize for it. My wife and I work hard to get out of town in hopes of relaxing for a few days on the central coast a couple of times a year before having to return to the daily grind. It was her birthday so she wanted to go there. We had reservations for three days: Friday, Saturday, (her birthday), and Sunday. We planned to leave early Monday morning. Early Sunday morning our stay was ruined.
The racket that woke me up started at around 1:30 am. It sounded like a drunken party through the paper thin walls with loud people constantly yelling and laughing and walking and running past our door in high heels. After about an hour it became obvious they weren't going to stop so I called the front desk and told them if they didn’t shut them up I’d call the cops. The desk clerk apologized and said she'd send up security and someone came up after a while. They quieted down for a little while but then they started up again, not as bad as before, but still loud enough to keep us awake.
The next morning, after only getting a couple of hours sleep, I was exhausted and I told them I wanted to talk to the manager. All I got some fluff spanking girl who was full of apologies for what she admitted was, “totally unacceptable and shouldn't have happened at their resort.” I was in no mood for her lame admissions after being kept up half the night. By then, having only gotten a couple of hours sleep, I was tired and not interested. That pretty much ruined the rest of my day.
I looked into what had happened and this is what I gathered from what the desk clerk said, “They had rented rooms to a wedding party returning late into the night. Their security was, 'officer,’ Wade,” Evidently he isn’t an on site security officer patrolling the grounds, but what sounded very much like a called in rent-a-cop. So much for security. The fact that the noise had been permitted in the first place and allowed to go on as long as it did told me that they had no idea what was going on at their property or maybe just didn’t care.
I blame the management's incompetence for our discomfort and I agree with the ‘manager,’ Kelly, who said, “It shouldn't have happened,” but it did. We were originally planning to return in a couple of months but now I'm going to look for other accommodations and I'd recommend to anyone who is seriously looking for a restful stay to do the same. They’re obviously not going to do anything about it. That’s what you can expect from a tourist trap but not from a quality resort.
- Official Description (provided by the hotel):
- Just steps from the sand, the Avila Lighthouse Suites is perfectly nestled in the quaint beach town of Avila Beach between the mountains and the sea. Our all-suite beachfront hotel offers comfortable and spacious two-room suites, each with a private balcony or patio to admire the beautiful views. Guests enjoy a complimentary expanded continental breakfast, free Wi-Fi, parking, Tesla Electric Car charging stations, spa services at our on-site spa facility, beachfront heated pool and Jacuzzi and family play areas during their stay. ... more less
- Reservation Options:
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- Also Known As:
- Avila Lighthouse Hotel Avila Beach
- Avila Lighthouse Beach