St. Regis hotels are officially no longer 5 star hotels, (except for the one in NYC). I know that the talent pool in Aspen is filled with unmotivated ski bums, but the service was nonexistent.
Example: A friend of mine dropped a copy of his yet to be released book at the front desk. When I arrived the front desk person informed me that he took the liberty to read a few pages before he put in my room.
The valet front door area is worse than many 2 star hotels. We called down for our car and it was not ready and they required me to give them my valet number when I got down stairs. In addition no one was ever staffed at the front door to help us get in or out of the hotel with our stroller. I thought the St. Regis was supposed to be a special hotel where the service is above and beyond. The Hyatt in Santa Clara convention center crushes this place in service.
I went at noon to try out the hotel restaurant for lunch. I had to wait 10 minutes until someone came up to the front. Once seated I had a nasty Caesar salad while I listen to the manager walk around the room talking on his cell phone, while someone else vacuumed in the background. (insane)
When we checked out, the front desk did not even ask how was my stay! But I told them and all they said was "oh we are sorry and here is your $2200 bill for 4 nights:" We paid $500 an night and I have stayed in nicer rooms at the airport than this place, I literally felt like I had been robbed.
The Room. One of the grossest most outdated rooms I have ever stayed in. Stains on the bed sheets, disgusting shower. Shame on St Regis for not renovating this place 10 years ago.
St Regis made a very greedy and short sided decision to keep the hotel open while under construction. I was almost hit by 2 by 4s multiple times while getting off the elevator. The drills and bangs were literally nonstop all day long. Starwood is run by greedy wall street people who don't get that if while if you cut back on service and training you do save money, but they don't see that in the long run they are shooting yourself in the foot. Also, I forgot to mention that when I stayed at the St Regis at Dana Point for 3 days, they never cleaned my room once ( i am not making this up)
I have the Amex Starwood credit card and am I gold member 41115429173 but I only be using it to transfer miles to airports, because I am through with wasting my money at Starwood resorts. If St Regis cares at all about thier brand image, then this hotel must be renamed or sold to someone who knows how to run a 5 star hotel. I am so glad to be home.
- Official Description (provided by the hotel):
- The lavishly renovated St. Regis Aspen Resort offers a luxurious spa; world-renowned winter sports like skiing, sledding, and snowboarding; fine dining; and impressive event spaces in Colorado. ... more less
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- Also Known As:
- The St. Regis Aspen Resort Hotel Aspen
- St Regis Aspen
- St Regis Resort Aspen