I recently spent a week at the St Regis 12-14-21st. They were working very hard to finish up with the remodel. We were placed in a remodeled room on the 4th floor. Half the floor still had rooms being working on the other half (ours), the rooms were finished.
First let me speak to the remodel. The design is nice and classy, but not really what you would expect for a ski (western) resort. It had Asian themes, which were cool, but seemed out of place. They really spent a lot of attention on the bathrooms. They are bigger and first class. My biggest gripe on the rooms is the minimal closet space. We were there for a week and are big skiers. The size of the closets to accommodate your ski gear and going out clothes was not sufficient.
Outside. They only had one outdoor hot tub open. Really. We skied hard (blacks) every day. A Hot Tub afterwards is a must. To only have one open was ridiculous. They did remedy this by comping us for the Hot Tub in the Spa...but half the fun of skiing is Hot Tubbing afterwards outside. Also, we have been to other high-end ski resorts and most of them have bar service in the Hot Tub. That would have been nice.
Lobby. The lobby remodel is great. The fireplace and bar area were nicely done. That being said they have now offered board games and the like in the lobby, so every time we thought about hanging out there it was full of families with kids. Not really an adult place to hang for apres.
Restaurant. We only had breakfast in the restaurant. The room is kind of cavernous, but it was pleasant enough. A special thanks to Maria (hostess). She was very pleasant and accommodating. Always smiling and thoughtful.
Butler Service. Austin, who is new, was great. He did his best to make you feel special and was very helpful.
Ski Valet. The team down there is AWESOME. Very helpful and gave guidance on good runs and runs that had decent snow (snow is an issue this year). A special thanks to Austin in Ski Valet. We loved seeing you (almost every day) and your special tips and care were really appreciated!
Hotel. As I said they were still working on the remodel while we were there and there were some issues. They had trouble with hot water being turned off, an electrical outage (we were on the slopes during this so it did not affect us), noise from contractors, etc....The location is great (only a block from the buses if you want to hit the other mountains) and easy walks to Restaurants.
Housekeeping. Turn down was fantastic....although they missed us a couple of times...:(
All is all it was a great trip. This is my second time to St Regis, as we like to hit different areas to west every year. We expected there to be some glitches, as the hotel gets up to speed, so we weren't that upset about anything. I am sure as the season progresses they will get it together. What really makes the St Regis is the Staff. Everyone was courteous and helpful. Of course, we were on vacation and in great spirits. Some guests, who are just so picky, were really rude to some of the staff, because of the glitches I mentioned. But the staff didn't flinch and did everything they could to accommodate and make the experience special. One more shout out to Danielle (sp?) on the front desk. You can't blame Austin for being sick all the time...lol
One last thing. If you ski Highlands and you want a FANTASTIC lunch experience....got to Cloud 9 Bistro. We went three times in our week. We love it there and quite frankly it is one of the reasons we go back to Aspen. My wife told me not to write this part so we can still get reservations...lol...
- Official Description (provided by the hotel):
- The lavishly renovated St. Regis Aspen Resort offers a luxurious spa; world-renowned winter sports like skiing, sledding, and snowboarding; fine dining; and impressive event spaces in Colorado. ... more less
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- Also Known As:
- The St. Regis Aspen Resort Hotel Aspen
- St Regis Aspen
- St Regis Resort Aspen