We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best in Aspen”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The St. Regis Aspen Resort
Ranked #4 of 35 Hotels in Aspen
Certificate of Excellence
Reviewed 22 March 2014 via mobile

And we spent one night at the hotel in March. Love the location, the ambiance, the room and the staff. Not inexpensive, but nothing in Aspen is inexpensive. For my money, the St Regis is the best hotel in Colorado.

Stayed: March 2014, travelled as a couple
Thank mcbeale030383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StRegisAspen, General Manager at The St. Regis Aspen Resort, responded to this reviewResponded 24 March 2014

Dear Valued St. Regis Aspen Guest,

I would like to thank you for taking the time to review your March stay at The St. Regis Aspen Resort. I appreciate your kind recommendation of our property and the bespoke service you received from our staff. It was a pleasure to have you as our guests and we look forward to welcoming you to the resort again in the near future!

Kind regards,
H. Steenge-Hart, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (962)
Traveller rating
Traveller type
Time of year
Language
  • More languages

439 - 445 of 962 reviews

Reviewed 19 March 2014

Having been a repeat visitor to Aspen for the past few years, we've had the luxury of staying in all the 4 and 5 star hotels in town. This year we split time between our old favorite, the Limelight, and a first-time visit to the "renowned" St. Regis. Having read the reviews here and paying what I am paying per night, I naturally expected top-of-the-line in everything.

Unfortunately, the first three things greeting us when we checked in were all entirely unacceptable. The first was that they put us in the wrong room - I had specifically reserved a patio/balcony room facing the mountain. The room faced the mountain but had no balcony (and every traveler has their one or two quirks and mine is a balcony); the front desk said they had no more balcony rooms available and offered me no remedy.

The second thing was that the in-house restaurant had cancelled our dinner reservations for tonight without telling us (we just happened to confirm with the concierge and otherwise would not have known this until 7:30 when we would have been in a bit of a jam). "A special party reserved the entire restaurant" we were told; okay, but it would have been nice if someone would have notified us of this and maybe made us a dinner reservation at another restaurant.

The third thing was when we tried to go skiing we were told that the hotel does not offer complimentary shuttle service to 3 of the 4 mountains, nor any other sort of transportation (they did tell us how to get to the city bus station). Every-other-single hotel we've stayed in has shuttled us free of charge not just to all four mountains but to anywhere we want to go (Limelight especially is incredibly indulgent in this regard). But to have the only options available from the St. Regis being a city bus or $85 private car?? When you're paying more than a thousand dollars per night?!

What is especially galling is that we moved over from the Limelight (spent five nights there), where they got our special room reservation request right, got our dinner reservations right and offered us free transportation to any peak or anywhere else we wanted to go. And we paid 1/3 what we're paying at the St. Regis.

I'm still waiting to see the hotel's response to my complaints. So far...regarding the shuttle service to the 3 mountains that are not next door to the hotel, they've offered explanations about insurance and licensing, but nothing in terms of a remedy (so I guess we're taking the city bus tomorrow). For the dinner cancellation without notifying us they've offered an "I'm sorry" and called to attempt to make us a last minute reservation somewhere else for tonight.

And for the room issue - something that I had confirmed upon making the reservation AND no less than three other times, including yesterday - Shaun, the on-duty manager, found us a balcony room (when the front desk said there were none).

In all fairness to the St. Regis, I will write a follow-up review after our stay. So far Shaun solved the biggest problem, but we're still trying to resolve the other two problems.

As an aside - and I will address this in a separate review of the Limelight hotel - that hotel went way overboard treating us special (in addition to the incredible value you get there). Another fantastic stay at the Limelight - and needless to say we'll be returning there again next year.

Room Tip: Having good luck seems to be the key.
See more room tips
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank FrequentTraveler837
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StRegisAspen, Manager at The St. Regis Aspen Resort, responded to this reviewResponded 24 March 2014

Dear Valued St. Regis Guest,

Thank you for taking the time to let us know about your recent stay at the resort. I am very sorry to hear that your experiences with us thus far have been less than what you expected during your stay and I sincerely apologize that the service you have received from our front office, concierge and valet team has been below par. Please know that I take all comments posted very seriously and appreciate the feedback as it is of the utmost importance to me to help in maintaining and improving our service standards here at the Resort. Thank you for taking the time to bring these items to my attention. Please reach out to my office directly at richard.wales@stregisaspen.com so that I may further assist you with these issues.

We do hope that we have the opportunity to welcome you back to The St. Regis Aspen Resort again in the future where you have our commitment for a more enjoyable stay.

Kind Regards,
Richard Wales, Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2014

Been coming here for years & once again Top Drawer stay. Their concierge staff Head Conceirge Stephanie Madrid & her assistants Mary Pat Rysdon & Brittany Bobbitt take care of your every need. They make you feel as they are part of your family.

The entire staff of the hotel is always so pleasant. The attached ski shop os Aspen Sports managed by Billy Meeker for years is so knowledgable & service oriented to the guests of the St. Regis.

Room Tip: Jr. Suite is much larger than deluxe rooms with sofa & club chair & large living area
See more room tips
  • Stayed: March 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Harvey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StRegisAspen, General Manager at The St. Regis Aspen Resort, responded to this reviewResponded 17 March 2014

Dear Valued St. Regis Aspen Guest,

I would sincerely like to thank you for taking the time to post such heartwarming comments regarding your recent stay at The St. Regis Aspen Resort. It is always a pleasure to have return guests here at The Resort and I am overjoyed by your recommendation of our concierge service and the service you received from Billy and his team at Aspen Sports. We sincerely look forward to welcoming you back to the resort again in the near future.

Kind regards,
H. Steenge-Hart, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2014

We really enjoyed our stay at the St. Regis and Jose our Butler made it extra special. The lobby area is a nice place to hang out after a long day of skiing.
It is walking distance to Ajax and one block to public transportation to Buttermilk and Snowmass.

  • Stayed: February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank NewOrleansMmik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StRegisAspen, General Manager at The St. Regis Aspen Resort, responded to this reviewResponded 6 March 2014

Dear Valued St. Regis Aspen Guest,

I would like to thank you for taking the time to review your recent stay at The St. Regis Aspen Resort. I appreciate your kind recommendation of our property and the bespoke service you received from Jose. It was a pleasure to have you as our guests and we look forward to welcoming you to the resort again in the near future for another ski trip!

Kind regards,
H. Steenge-Hart, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2014

AMAZING spa, great food!

We stayed next door at the Hyatt, but with the St. Regis 10 feet away we spent a lot of time at this hotel. This review is for the spa and the restaurants.

Russell at Remede is one of the best masseuses I have ever had. He knows anatomy and is a real professional, yet makes the massage feel good so you know you are at a spa and not the physical therapist. The 90 minute massage came with a parafin wax foot treatment, and scalp and hair mask. It was glorious. The spa also had oxygen machines, and i'm not sure if they did anything but are supposed to be great for people struggling with the altitude.

We also ate at the Chef's club one night for dinner and had dinner and breakfast at the italian restaurant. The breakfast buffet was great!

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank E E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StRegisAspen, General Manager at The St. Regis Aspen Resort, responded to this reviewResponded 3 March 2014

Dear Valued St. Regis Aspen Guest,

I appreciate you taking the time out of your day to share your comments and experiences from your recent visit to the Remede Spa at The St. Regis Aspen Resort. I am glad you enjoyed the service of what CN readers rate as one of the top 25 spas in the world. It is such a pleasure to have read your kind remarks. I am also delighted to hear that you received uncompromising service from Trecento Quindici Decano and Chefs Club by Food & Wine while here at the Resort.

I sincerely hope that you might consider staying with us at The St. Regis Aspen Resort when you return to Aspen in the future.

Sincerely,
H. Steenge-Hart, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2014

We have stayed at this hotel many times over the years for our annual ski holiday. We had not been since the hotel had been refurbished and we were looking forward to seeing the changes. We had always held the hotel in such high regard which is why we always returned. Overall we felt disappointed this time. We remembered it as being consistently good but there were too many inconsistencies this time.

We arrived at the airport in Aspen and there was no shuttle to greet us. Every other hotel in Aspen and Snowmass had shuttles for passengers but it was a 20 minute wait for a shuttle to arrive (after a phone call). When you have been travelling for hours and just want to get to your room & relax, the delay was irritating.

I had contacted the hotel in advance to ask if we could be allocated a quiet room. Our room was on the fifth floor and it was perfectly quiet - facing the mountains - no sound from other guests or from outdoors. The bed was really comfortable and the bedding/pillows were delightful. We had no issues with the room size (another TA review mentioned 5th floor rooms are smaller - but the size of ours was fine). However, the ottoman at the bottom of the bed was totally unnecessary and in fact we had to move it out of the way as there just was not enough floor space between the bed end and the chest of drawers for 2 people to move freely from one side of the room to the other.

The airconditioning was a nightmare - we were either too hot or too cold - it was impossible to get a comfortable average temperature. The bathrooms were always nice at the St Regis and they have also had a revamp. I would say the design is great for one person but not for two. If one person gets up during the night to go to the loo, the night light in the bathroom is triggered and stays on for a while (good for the person getting up but it disturbs the other person sleeping). The glass door into the bathroom and the "shuttered" wall between the bath and bedroom meant that there was absolutely no soundproofing, so flushing the toilet or running water in the basin meant that every sound was heard in the bedroom.

Housekeeping was inconsistent. One day the maid did not come to clean our room until 4.15pm. For a hotel where many guests stay to go skiing - you do not want to come back to your room late afternoon and find it not made up. The hotel does not have any cards for guests to hang outside their doors requesting make up service when they leave their room in the morning.

Laundry left for collection was not picked up for 2 days.

There is no free wifi in the room but at least there is complimentary Wi-Fi in the lounge. I also liked that there are hot drinks available from very early in the morning in the lounge. Breakfast did not start until 7am and there were often many people keen to grab breakfast as soon as the doors opened. Service could be inconsistent at breakfast. Toasters not plugged in, buffet tables not fully stocked for guests at 7am. Only white bread (no brown/wheat bread) for toast. The young overseas staff are all delightful and friendly and keen to practice their English. They were all very personable but Aimeeh was particulary helpful and pleasant.

My main disappointment with this hotel is that there was absolutely no acknowledgment whatsoever that we had stayed there many times before and that we had chosen to stay there again rather than try one of the other Aspen hotels. On check-in, we got the standard "welcome to the st regis" - not "welcome back". Every time we have stayed we have paid full rack rate (ie not with loyalty points). The hotel was aware that this was our 7th or 8th visit. I had thought that when we checked into our room, there may be a note acknowledging that we were repeat guests - but no. The hotel always seems to be very busy so I guess if we hadn't booked to stay, our room would have been allocated to someone else. If the St Regis Aspen does not value loyalty from guests, then I feel our own loyalty in choosing to stay there has been misplaced. It is still a very nice hotel but i'm afraid it lost us this year.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank dee090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StRegisAspen, General Manager at The St. Regis Aspen Resort, responded to this reviewResponded 26 February 2014

Dear St. Regis Guest,

We value all of our guests here at The St. Regis Aspen Resort and as a return guest, please know that your business is of critical importance to us. We are very sorry that our front office team failed to properly recognize you upon arrival at the resort and that our airport butler was not waiting to greet you upon arrival at ASE. Your feedback is critical to the continued development of the associates to ensure they are providing an exceptional arrival experience for all of our guests and we thank you for taking the time to bring this to our attention.

I also want to express my sincere disappointment in regards to the issues you experienced with the temperature of your accommodations and the inconsistency of housekeeping service during your time with us. This type of service does not meet our standards here at The St. Regis.

I hope that we may have the chance to welcome you to the Resort once again in the future where you would have our commitment for a more enjoyable experience. Please reach out to my office at info@stregisaspen.com if there is anything that we may do to further assist with these matters.

Sincerely,
H.Steenge-Hart, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2014

This hotel is absolutely fantastic. It is beautifully decorated with wide open spaces. The dinner at the Food & Wine Club is truly an experience. No request is too little to ask of the concierge. The views are outstanding. The spa is simply amazing, albeit expensive. It's not quite as centrally located as The Little Nell, but it's pretty close. Some rooms are a bit small if you have all of your ski equipment, so maybe go up one size if that's your case. The pool area is very expansive and has nice views of the slopes. If you can afford it, I'd say it would be a great place to stay.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank avidgolfer2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StRegisAspen, General Manager at The St. Regis Aspen Resort, responded to this reviewResponded 25 February 2014

Dear Valued St. Regis Guest,

I appreciate you taking the time to post comments about your recent stay at The St. Regis Aspen Resort. It means so much to us to hear that our guests had an enjoyable time staying with us during their travels. I am also pleased to hear that you received uncompromising service from our concierge.

Thank you again for your feedback, we look forward to welcoming you back to Aspen in the future!

Sincerely,
H. Steenge-Hart, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Aspen hotels
0.3 mi away
Hotel Jerome, An Auberge Resort
0.1 mi away
The Limelight Hotel
0.1 mi away
Hyatt Grand Aspen
Hyatt Grand Aspen
#8 of 35 in Aspen
231 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Hotel Aspen
Hotel Aspen
#10 of 35 in Aspen
510 reviews
1.1 mi away
Aspen Meadows Resort
Aspen Meadows Resort
#6 of 35 in Aspen
988 reviews
0.0 mi away
Mountain Chalet Aspen
Show Prices
Show Prices
Show Prices

Been to The St. Regis Aspen Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The St. Regis Aspen Resort

Address: 315 E Dean St, Aspen, CO 81611-1807
Phone Number:
Region: United States > Colorado > Aspen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Aspen
#3 Luxury Hotel in Aspen
#4 Business Hotel in Aspen
#6 Romantic Hotel in Aspen
#6 Family Hotel in Aspen
Price Range: £299 - £2,757 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The St. Regis Aspen Resort 4*
Number of rooms: 179
Official Description (provided by the hotel):
The lavishly renovated St. Regis Aspen Resort offers a luxurious spa; world-renowned winter sports like skiing, sledding, and snowboarding; fine dining; and impressive event spaces in Colorado. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Hotels.com, Expedia, TripOnline SA, HotelsClick, Ebookers, getaroom.com, Cancelon, Evoline ltd, 5viajes2012 S.L. and HotelQuickly so you can book your The St. Regis Aspen Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The St. Regis Aspen Resort Hotel Aspen
St Regis Aspen
St Regis Resort Aspen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing