We are staying at St. Regis Aspen Resort and we are HIGHLY disappointed. While the room is nice and the hotel is well located, their service is absolutely terrible. There is no sense of hospitality and the staff is rude and incredibly uninterested in making for a good experience as opposed to client centric. We have had hiccup after hiccup and they have not cared in the least bit. To make matters worse, we checked into our room and as were getting ready to use the restroom facitiy, we found a used and "unsanitary" washcloth in a corner from prior guests. GROSS. Don't even want to think about what it was. The hotel's response: "we'll send housekeeping up". How about at least a sincere apology? Also, how about a concierge telling us to go online to find out some info instead of informing us herself?! (just one of the few examples of their svc level). How about asking for turn-down service @ 8pm (they asked us at what time we wanted it) and them banging on the door @ 6:50pm instead? What's the point of sharing your preferences (upon their requests) if they won't stand honor them? Or the room by the elevator when we requested a quiet room away from elevators? Yep-- not impressed at all. Loud room. Oh and when we shared our initial concerns with the new manager, there wasn't much concern other than trying to explain themselves out of things. Not worth it. Plenty of other amazing hotels in Aspen. Not St. Regis level in the least bit.
- Official Description (provided by the hotel):
- The lavishly renovated St. Regis Aspen Resort offers a luxurious spa; world-renowned winter sports like skiing, sledding, and snowboarding; fine dining; and impressive event spaces in Colorado. ... more less
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- Also Known As:
- The St. Regis Aspen Resort Hotel Aspen
- St Regis Aspen
- St Regis Resort Aspen