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“Pleasant”

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The St. Regis Aspen Resort
Ranked #4 of 35 Hotels in Aspen
Certificate of Excellence
Reviewed 6 January 2010

The service and staff were second to none. Very accommodating. One gentleman actually drove me to the grocery store to pick up eye drops for my wife. I was extremely grateful for that. Thank you! Neil at the Concierge desk recommended a lovely Italian restaurant for dinner. He suggested we just walk over even though reservations were required and luckily we got a table right away! The hotel's location to the slopes, ski rental and downtown was ideal. The lobby was very cozy with its wonderful fireplace. The only issue we had was its size - very small. Every time we came down to take in the beautiful ambience, there were no seats available. Also, the service at the bar was extremely slow. One time I waited 15 minutes and just left. The other time we waited about 10 minutes but were 2nd in line and it still took a while. Also, no one at St. Regis told us about the free breakfast buffet. We were told by a skier on the slopes that was staying there as well and complaining to us. We only took advantage of that on our last day which was a bummer. Overall, we had a fabulous stay so I don't mean to complain. I almost forgot - our highlight was the hot tubs outside. They were awesome! And the fireworks show on New Year's Eve was one I'll never forget. Thanks for everything!

  • Stayed: January 2010, travelled as a couple
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Thank quinncubs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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820 - 826 of 962 reviews

Reviewed 5 January 2010

all aspects of the Hotel are fantastic, rooms will need refurbishing soon, but this did noit detract from our enjoyment

many thanks for the relaxing and enjoyable environment !

  • Stayed: December 2009, travelled with family
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Thank KPMChamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2010

OK so everyone I imagine is familiar with St. Regis and how it caters to the well to do. I was expecting an experience at this resort, and boy did I get it. The hotel is perfectly nestled at the foot of the Aspen Ski Resort. The valet staff limos you back and forth the few minutes to the resort, or anywhere else in town for that matter, in Cadillac Escalades of Mercedes GL's. Every single member of the staff at this hotel smiles and greets you any time you see them. If you need anything, they will jump through hoops to attend to you. So as you can imagine, #1 I was impressed by the service.

I was travelling with kids during the holidays, and they loved the kids room that is set up in the lower lobby of the hotel. There are video games, foos ball, table tennis, etc. The staff that handles the program is also exceptional.

We had breakfast everyday at the hotel, and it was superb. The staff was attentive and remembered us and called us by name each time we joined them for breakfast.

I would definitely recommend staying here.

Stayed: December 2009, travelled with family
Thank asim77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2010

Our concierge, Neal Martin, was EXCELLENT. He had assisted me months prior to our trip to make it absolutely perfect and was extremely prompt with his responses, not to mention very pleasant. The hotel was a delight to walk into every day as the front door men were friendly and personable. The morning breakfast greeter (woman with short hair) was beyond nice....always with a big smile and always greeting us with our names! She was wonderful! All of the restaurant staff were quick and pleasant and great too! The Aspen Sports crew were always there to help and assist each morning and when returning skis. The drivers were great - friendly, eager and had a great attitude! Our room was thoroughly cleaned for turn-down service and were not always knocking and asking if they could clean. They were discreet and yet did a great and quick job. The spa therapists couldnt have been better.

Stayed: December 2009, travelled as a couple
Thank lulu1628
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2010

Stayed 3 nights / 4 days at the St. Regis over New Years. If you're a skier you can't beat the location. A short two block walk to the gondola and we practically skied to the back door at the end of the day (if not officially a ski-in location but it's pretty close to the only other lift at the base - a chair lift). Rooms are snug (double beds only if you want two), the bathroom was great! No coffee maker, though and none available from Housekeeping! Staff was plentiful, courteous and helpful. Biggest downside was the lounge - consistently terrible service all three nights (we didn't even bother on the NY Eve). You'd think with the prices they charge they could add another bartender and a few more cocktail servers and assign them areas of responsibility. Further, although the lounge is nicely decorated and very comfortable, it's about half the size it should be for a hotel that size. If you haven't grabbed a seat by 6pm, you're probably out of luck for the evening - folks tend to camp out all evening. I'd recommend the hotel with some caution - we'll probably check out a couple others in the same area before going back again.

Stayed: December 2009, travelled with family
Thank COFamilyTruckster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2009

The one-bedroom suites were awesome- completely quiet, lush linens with beds that you sink into. The amenities were wonderful and the service exceptional. Half way through our trip, we moved to a double bedded room as a result of a change in our travel plans and the hotel being sold out. It was just as comfortable except the bedding did not seem as good as the king bed in the suite. Josh was an exceptional server in the restaurant. Jennifer at the front desk was as nice as could be. Neal was a terrific concierge. The service at the St. Regis can not be beat. The location is perfect- on the edge of town but easily walkable and close to the transportation center. Aspen Sports is a fantastic amenity to the hotel if you are skiing. I would not rent anywhere else. The staff there is service-oriented and helpful. They will gladly drive you to the slopes or the bus.

  • Stayed: December 2009, travelled with family
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Thank Laurat4300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2009

By far the best hotel we have ever styed at and we do a lot of travelling. The staff were always friendly and helpful but not as a means of making tips, they were genuinely interested in helping when and where they could. The rooms and fittings were all first class and the servicing and turndown was a highlight of the hotel. The fireplace and foyer is a great place to have adrink and meet people. I would like to say a special thanks to the operations manager who made us feel at home and was always keen to have a quick chat and make sure our stay was as good as it could possibly be.
Thanks and we will be back for sure. Mr and Mrs Rollo

  • Stayed: December 2009, travelled as a couple
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Thank BenRSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The St. Regis Aspen Resort

Address: 315 E Dean St, Aspen, CO 81611-1807
Phone Number:
Region: United States > Colorado > Aspen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Aspen
#3 Luxury Hotel in Aspen
#4 Business Hotel in Aspen
#6 Family Hotel in Aspen
#6 Romantic Hotel in Aspen
Price Range: £306 - £2,942 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The St. Regis Aspen Resort 4*
Number of rooms: 179
Official Description (provided by the hotel):
The lavishly renovated St. Regis Aspen Resort offers a luxurious spa; world-renowned winter sports like skiing, sledding, and snowboarding; fine dining; and impressive event spaces in Colorado. ... more   less 
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Also Known As:
The St. Regis Aspen Resort Hotel Aspen
St Regis Aspen
St Regis Resort Aspen

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