We have stayed at a number of St. Regis properties throughout the United States without any really poor experiences. The streak was broken over New Year's at the Aspen St. Regis. It started with a fixed price New Year's eve dinner that was presented in such a disorganized and unprofessional manner that it could have been mistaken for a Denny's. Poor food, terrible service, with no ambience at an exceptionally high price is difficult to accomplish but the Aspen St. Regis pulled it off this past New Year's eve.
Unfortunately, New Year's eve was not an isolated experience. It was not uncommon to wait up to 45 minutes in the bar before being served. Often it was necessary to get out of your seat and go to the bar where the staff reacted as though they were being bothered by your presence and, in many instances, continued to do their best to ignore you. Other experiences included ordering the hotel's signature cocktail, waiting 20 minutes for someone to bring it, being told that the delay resulted from them not having all the ingredients but that they did their best with what they had and that it was similar to what I requested, then having them charge full price for drink that I didn't order. More minor complaints included inaccurate room service orders and having our room missed for turn down services. On the positive side, the concierge service was quite good.
The Aspen St. Regis is a beautiful facility with a high degree of surface level ambience. These positive traits fade quickly when one begins to experience some the poorest service imaginable at a so-called luxury hotel. Avoid this place if any of the many other Aspen options are available.
- Official Description (provided by the hotel):
- The lavishly renovated St. Regis Aspen Resort offers a luxurious spa; world-renowned winter sports like skiing, sledding, and snowboarding; fine dining; and impressive event spaces in Colorado. ... more less
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- Also Known As:
- The St. Regis Aspen Resort Hotel Aspen
- St Regis Aspen
- St Regis Resort Aspen