Our family traveled to Aspen with high hopes that Hyatt would deliver yet again a spectacular stay. Unfortunately and surprisingly not the case. The hotel is located in a prime location close to everything in town. Most of the staff was not friendly as in other Hyatt properties we have visited. Especially the front desk. The concierge was helpful but again, not very friendly. One gets the impression that they are just going through the motions rather than enjoying serving guests. The housekeeping staff is friendly but on many days we would come back from being out all day late in the afternoon and our suite was untouched by housekeeping. We would call the front desk to send them up and it would be at least an hour before they would come to clean the room. Very inconvenient after a full day of running around to have housekeeing cleaning. On arrival, the rooms were clean. The views were nice and the beds were comfortable. Definitely not worth the price we paid.
- Official Description (provided by the hotel):
- The Hyatt Grand Aspen is a Residential property that also rents rooms as a typical hotel would. Keep in mind that as we are not a typical hotel some services are not provided such as room service, or a spa. What is provided is a first class property with beautifully appointed, immaculate rooms in a relaxed, home-like setting. ... more less
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- Also Known As:
- Hyatt Grand Aspen Hotel Aspen
- Hyatt Aspen
- Aspen Hyatt