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“Great experience overall, would book again.”
Review of The Innsbruck

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The Innsbruck
Ranked #10 of 34 Hotels in Aspen
GreenLeadersSilver level
Boston, Massachusetts
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great experience overall, would book again.”
Reviewed 30 January 2012

The garden suite condo we rented had plenty of room (there were two of us), was very clean, and recently updated. The steam shower was an unexpected bonus. The staff was very friendly and helpful (even provided tips about skiing in Aspen). The car service to/from airport and around town was convenient. Aspen Village is also a quick walk away. The hot tub is small but then again it’s not a large resort.

Room Tip: Found a good deal through Orbitz.
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  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank boston_mike99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innsbruckdosm, Manager at The Innsbruck, responded to this review, 1 February 2012
Dear Boston Mike,

We really appreciate you taking the time to share your experience at The Innsbruck. I am glad to hear that our staff were helpful. Hopefully they gave you some secret stashes for POWDER! Give us a call when you are booking your next trip. We like to take great care of our past guests.

Warm Regards,

Kristen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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289 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (85)
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English first
São Paulo
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 January 2012

At the Innsbruck me and my family enjoyed a very pleasant stay at Aspen. The room, actually a 2 bed condo/villa, is absolutely astonishing. Furniture, beds, decoration are excellent but what really excells is the service. All the guys at concierge gives you the best tips and also takes you anywhere with a 24h van.

The only con is that they don't have a complimentary breakfast but simply walk half a mile to the amain Street abakery Cafe for the best pancake and ommellete in town.

Amazing place, costs a bit high but hey, what doens't in Aspen, CO?!

Go for it!

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nettoneves83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 December 2011

We stayed at the Innsbruck in early December for our wedding anniversary. We loved the fact that the location was very close to town and within walking distance to most places. They also have a shuttle, which we used on several occasions to go out to dinner when it was cold and dark out. The staff was very friendly and was able to point us to great restaurant recommendations. We would definitely stay there again the next time we are in Aspen.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank kitty05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, AZ
Level 4 Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 24 December 2011

The Innsbruck is a convenient, clean, updated property with very a friendly staff.
Pro's:
- clean and updated rooms
- everyone working at the hotel was friendly and very helpful!
- car service around town
- the kitchen was well stocked
- in room washer/dryer
- location to various bus stops

Con's:
- small hot tub
- we had an end unit and we could hear noises coming from the gas line, water running from the room above, the heater from the above room - it was a bit noisy at night. We asked for a humidifier and ran it all night which really helped drown out the various noises.

We read allot of reviews about the road noise but honestly you can't hear the traffic at all. Also the complaints about not having a view which again was not a big deal.

All in all the Innsbruck is a great place to stay! It really beats staying at a 'normal' hotel!

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarahdawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, CR
Level 5 Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 22 December 2011

Location: A block and a half from the bus to other ski areas, 10 min walk to most bars and restaurants, 20 min walk to base of mountain.

Rooms: Clean, well furnished, awesome stove and appliances. In good condition overall. Our room however was next to the street and sometimes it got a little noisy. The safety deposit boxes can be a hassle to program.

Staff: Most people we met were very helpful, however found Pablo to be a little rude and less pleasant to deal with. Also we went to the front desk once around 1pm for some info and didn't find anyone there, we waited about 15 min and left...

Other comments: The hot tub can get crowded and has an annoying chlorine dispenser floating around all the time (Also kind of smells like chlorine). This area is also directly next to the street, which can be awkward. I'd put up some vines or something to cover view from the street. Oh and parking can be a bit of a hassle.

Room Tip: Away from the street is best, and ground level is helpful for the freezing run back to your room fro...
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CorrePolloRenco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 December 2011

I traveled in December, and coming from the East Coast, was so impressed with the small town, friendly atmosphere. All of the staff from sales, to management, front desk, and housekeeping was phenomenal. The personalized treatment, and staff's willingness to go the extra mile really made our trip memorable. The front desk staff was willing to make restaurant reservations for us, and even book pilates classes and treatments at the local five star spa. Jeff, Pablo, and Brianna were all great. The only items that were any less than 100% (and they were still quite good!) were value, as it was a luxury location, and hard to find anything in our price range, and kids activities. Aspen just seems like more of an adult location. There are plenty of options for kids, but in the winter they're not always as convenient as I would have liked. I have no reservations wholeheartedly recommending the Innsbruck!

Room Tip: I'd definitely spring for the rooms on the second floor
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank 311Karen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innsbruckdosm, Manager at The Innsbruck, responded to this review, 15 December 2011
Dear Karen,

Thank you very much for taking the time to share your experience at The Innsbruck. I am happy to hear you enjoyed your stay! I will make sure that the staff is praised for their hard work. Please come back again to see us. The summer is fantastic time for kids' activities.

Happy Holidays!

Kristen Charlton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 December 2011

We were there in December, 2 couples, in a 2 bedroom. The room was beautiful, very clean, comfortable, noise free, and great location as well. You can literally walk everywhere from the hotel, because it is a short distance away. They have someone that is always available to take you and pick you up from places. We used that a lot!!! because it was very cold to be walking around. Justin was a great guide when he would take us, and tell us a little bit about Aspen, and places to go. However, we had Pablo the front desk guy, that you should be careful with if your going with your wife, because he tried hitting on my sister in law. He offered her a foot massage that he was the one that wanted to perform it, and even offered her to go together to the gym. When he knew, that she was married to my brother. I found it offensive, disrespectful, and absolutely non professional. After that incident, we didnt even want to see him, and just kind of ruined that part of the trip. Thinking you have to be careful with the people there. The rest of the staff, however, was very helpful and very nice and professional. They always call the places for you, to find out rates, etc. for whatever you need. If you are going skiing, and dont have the gear for it, theres a great place called Suit yourself, that you can call up, and tell them your size, what you need, and they literally bring it to you in less than 20 mins. and they pick it up as well to the hotel.
I recommend Taster's for pizza if you want to order in, which we did, because it was so cold. If you want a good chili, you can go to little annie's. The whole town is beautiful, and a pleasant walk. Make sure to book in advance for skiing, because they tend to have better rates 7 days before you get to the hotel. Other than that, enjoy your stay, and make sure to bring snacks, since you have a great kitchen, with all amenities in it. Another tip, if you want coffee, or hot choco, they have a room downstairs on the first floor, that has a nice machine for that.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RR1723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Innsbruck

Property: The Innsbruck
Address: 233 W Main St, Aspen, CO 81611-1711
Phone Number:
Region: United States > Colorado > Aspen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Aspen
#5 Green Hotel in Aspen
#5 Family Hotel in Aspen
#8 Luxury Hotel in Aspen
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — The Innsbruck 4*
Number of rooms: 17
Official Description (provided by the hotel):
The Innsbruck Luxury Condominiums offers 17 beautifully decorated condos, with the benefit of hotel services. Furnishings include fireplaces and sofa beds. Guest rooms feature LCD televisions with premium TV channel(s). Business-friendly rooms are equipped with wireless Internet access, multi-line phones, and free local calls. Free transportation to and from the Aspen airport as well as transportation around town. Outdoor heated resistance swimming pool, hot tub and a dedicated concierge. ... more   less 
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Also Known As:
The Innsbruck Hotel Aspen
Innsbruck Hotel Aspen

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