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“Do Not Get Married There Or Trust Your Property” 1 of 5 bubbles
Review of The Little Nell

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The Little Nell
Ranked #3 of 35 Hotels in Aspen
Certificate of Excellence
GreenLeadersSilver level
Boise
1 review
common_n_hotel_reviews_1bd8 27 helpful votes
“Do Not Get Married There Or Trust Your Property”
1 of 5 bubbles Reviewed 7 June 2008

My wife gave these people a good review after our wedding last year based on promises they made to us to correct their failures and behaviors that absolutely destroyed our wedding and honeymoon a year ago. I am really p/o'd that they did not follow through on their promises now. Here is what happened: We had our wedding at the Little Nell on June 28 of 2007. We had borrowed handkerchiefs from a local antique store for the "something old/something borrowed" portion of the wedding. My wife kept ONE of those handkerchiefs for her wedding keepsake, and we left the room with the rest of them in the room. They were on loan from a local antique store, where the owner was gracious and kind enough to entrust us with irreplaceable, precious family heirlooms for the "something Borrowed portion of our wedding. After the wedding, we returned to the room after the wonderful reception, to begin our honeymoon. Shortly into the honeymoon, my wife noticed that the antique handkerchiefs were missing. We had not left the room since the wedding reception. The concierge came up to the room, and we insisted to search the trash at that time, because our makeup person from Aspen said that thefts had been committed in relation to other recent weddings in Aspen hotels. He denied us that opportunity, saying it would be done asap in the morning. The following day, we had no less than THREE times we had to LEAVE OUR ROOM, and were left to WANDER THE HALLS, while someone went into our room UNATTENDED and SEARCHED EVERY BELONGING for the missing handkerchiefs. IT WAS MORTIFYING. IT WAS OUR HONEYMOON AND WE WERE KICKED OUT OF OUR ROOM WHILE FIRST HOUSEKEEPING, THEN CONCIERGE, THEN SEcURITY RIFLED THROUGH EVERY SINGLE PERSONAL POSSESSION WE HAD. We also came to realize that the extra long wedding gown bag, for which we had paid extra money, was gone, so there was NOTHING to put my wife's 9,0000 DOLLAR WEDDING GOWN into. Also, the wig stand was gone. WE HAD 3 SETS OF PEOPLE KICK US OUT OF OUR ROOM AND LEFT US TO WANDER THE HALLS ON OUR WEDDING HONEYMOON WHILE THEY SEARCHED THROUGH OUR PERSONAL POSSESSIONS, basically making us feel like[---] and SUSPECTS. Meanwhile, the "security" representative, LISA, WAS SO HORRIBLY RUDE TO US WE WANTED TO SEE HER CHOKE TO DEATH. My wife kept telling her" We wanted to be able to come back for our anniversary" and SHE THOUGHT WE MEANT WE WERE AFRAID THEY WOULD NOT LET US BACK when what WE MEANT WAS WE COULD NOT POSSIBLY COME BACK TO A PLACE THAT TREATED US SO BÅDLY. She even called us the next night while we were trying to have a honeymoon at the St Regis to tell us she did not beileve our story, and she actually SAID THAT our photographer probably STOLE the handkerchiefs. We had to do our own investigation and have the wedding coordinator call her to tell her what happened before she stopped treating us like CON ARTISTS. A few weeks later, Lisa sent us flowers and promised us a comped night for our troubles. 6 months later, I sent a fax to the hotel manager, who wrote us a letter saying that: "hopefully the comped night would make up for our troubles? because WE NEVER GOT THE COMPED NIGHT. HE NEVER REPLIED. THEY TREATED US LIKE CRIMINALS, STOLE OUR STUFF, RUINED OUR WEDDING AND HONEYMOON, AND NEVER MADE UP FOR IT. THEY ARE THIEVES ÅND CRIMINALS ÅND SHOULD NEVER BE TRUSTED WITH VALUABLES OR YOUR PRECIOUS WEDDING. WHEN WE WERE PREPARING FOR OUR WEDDING, WE FOUND OUT THEY OVERLAPPED 2 WEDDINGS THE WEEK BEFORE. THEY ARE INCOMPETENT AND RUINED OUR WEDDING MEMORIES AND WE WILL NEVER EVER FORGIVE THEM. EVER, EVER, EVER,

  • Liked — Views
  • Disliked — Rotten Staff
  • Stayed June 2007, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
27 Thank BetterBgood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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422 reviews from our community

Traveller rating
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    48
    12
    9
    5
See reviews for
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48
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (111)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
chicago
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 28 January 2008

PROS:
1. Excellent service. The staff doesn't know how to say no.
2. Ski valet 30 feet from Ajax gondola holds your skis and buys your lift tickets. They waxed my skis overnight without me asking. Hot coffee and cookies waiting at the end of the day. They also return rentals for you at the end of your stay.
3. Gym, Hot tub and outdoor pool first rate.
4. Standard rooms are very large with balconies, 2 lounge chairs facing flat panel tv and fire place.

CONS:
1. Building is getting tired. Trim pieces falling off the elevator, fire place and windows in our room. Decorating feels old.
2. A $40 daily hotel fee is added without telling you to cover services that used to be free, like SUV limo service. The Caddilac Escalades are clean, convenient and always ready, but consider the tips also, and it's not cost effective.
3. Breakfast room service was great, but the dinner was not good.
4. Our standard room ended up over $1,250 per night all in. Due to lack of availability at Little Nell, we spent the last night of our stay at the St. Regis in a much newer large suite for the same money. Considering the excellent spa at the St. Regis and the world class service, we will probably stay there next time.

Stayed January 2008
Helpful?
7 Thank markus99s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
north mid west! cold!
1 review
5 of 5 bubbles Reviewed 21 January 2008

just did my daughters wedding there... unbelievable all around. service top notch, food... wonderful. as must as a dining plan or a accomodation.

  • Stayed January 2008, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank midwestrockingmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 16 December 2007

We booked this hotel after we visited the Jerome previously and we were a bit unsure as Jerome has always satisfied our needs. We have heard in the past that The Nell can be a bit snooty but this was not the case. We were always left astonished whenever we requested things that were not available, because the staff always bent over backwards to sort things out. Firstly we wanted certain food after the kitchen had finished for the evening. The chef was happy to go against the menu times and cook what we wanted regardless. Then my wife had the urge for potato chips, having searched everywhere the Chef decided to make some instead and send them up to our room free of charge. The Concierge team were always helpful and concerned about my wife who had flu and even sent medicine up on a regular basis. One evening I wanted to watch the boxing on TV, however nowhere had it on in town, therefore the Concierge Troy took it upon himself to hire the match at home, tape it and bring it in for me to watch in my room. (That’ s service). The bar staff, the concierge team and bell hops were all brilliant and made us feel really welcome. All we can say is thank you for such a wonderful experience. One final thing try the burgers there they are the best

  • Liked — Staff
  • Disliked — Nothing
  • Stayed December 2007, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
6 Thank eprintmp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 14 October 2007

My husband and I stayed a the Little Nell for our anniversary in October. It was the off season, so the prices were very reasonable. There is not a lot to do in Aspen during the off season, so we spent a lot of our evenings in the hotel.
The staff was incredibly helpful and the customer service exceeded our expectations on every level.
The rooms are comfortable, very spacious, and have lot of comfort features like a gas fireplace and 42" plasma directly in front of the bed.
I recommend the town view as you can still see the mountains on the other side of the valley, but you get to experience all the charm of the town of Aspen as well.
They think of everything and treat their guests very well.
We did not use the spa and the pool was closed, so we did not use that either. The front desk and concierge were very accommodating, and room service was very good.

  • Liked — Customer service is beyond compare!
  • Disliked — Price. During the high season it might not be affordable to the average traveler.
  • Stayed October 2007, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Edie27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 11 October 2007

My husband and I celebrated our anniversay in a couple of places, this was one of them. We were disappointed in Aspen, we're not skiers, it's off season and we're not crazy shoppers...so why Aspen? We thought we could relax and enjoy a great view from our hotel room etc., Unfortunately, the view from our room was construction, we were so tired we thought we'd order room service, well the restaurant in the hotel was closed due to a wedding. Our room was very nice and clean, not worth the price though, however their customer service was excellent , Emma and James helped us out and tried to make our stay a pleasant one, we also received bubbly from John the manager for our celebration. Thanks John. So better luck to you all...

  • Liked — Customer service
  • Disliked — location
  • Stayed October 2007, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MaMCc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pembroke Pines, Florida
Level Contributor
60 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 9 October 2007

Stayed in Room 38 with a mountain and pool view. Very large,well furnished and comfortable. Very close to everything meaningful in Aspen. Ate breakfast the first morning then ate all other meals at one of the many very good, nearby restaurants. Walked every where except took the car to go to Maroon Bells, a great place to visit. Enjoyed our stay very much and would definitely stay there again.

  • Liked — The luxury
  • Disliked — Nothing, loved everything.
  • Stayed July 2007, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank carlybaby1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Little Nell

Property: The Little Nell
Address: 675 East Durant Ave, Aspen, CO 81611-2001
Phone Number:
Region: United States > Colorado > Aspen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Aspen
#2 Family Hotel in Aspen
#3 Luxury Hotel in Aspen
#3 Business Hotel in Aspen
#4 Green Hotel in Aspen
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Little Nell 5*
Number of rooms: 92
Official Description (provided by the hotel):
The city of Aspen at our front door, Aspen Mountain at our back door. And in between, a gathering place for the free-spirited. We're proud of our 5 Stars and 5 Diamonds -- hospitality is our passion. From our kitchens to our cellars, with their 20,000 bottles of wine, from the Concierges in our lobby to the Concierges on our mountains, and from family adventure to apres ski, this hotel is, guests have said, "the Aspen of Aspen." ... more   less 
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Also Known As:
The Little Nell Hotel Aspen
Little Nell Hotel Aspen
Little Nell Aspen

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