My husband and I just returned from a five night stay over Thanksgiving. We were really looking forward to returning to the LIttle Nell after our last visit 3 years ago, when we had such fond memories of the exceptional service. We even convinced my sister to join us this year. However, we were sadly disappointed. Here's why:
PROS: Location and convenience to the slopes. Ski concierges (especially Steven) were helpful, friendly, professional. Cozy bar/lounge area with fireplaces and good people-watching.
CONS: BREAKFAST: We felt like 2nd class citizens at Breakfast. Perhaps I didn't wear enough fur. Watch out for Vee, the hostess. She kept leading us to the back of the room, against the wall. When we asked if we could sit at a table next to the window, she told us they were "Reserved". We thought that was odd, since the room was nearly empty, there were 4 window table available, and nobody else showed up during the next hour we were there. The next day, she pulled the same thing. The 3rd day, the 3 of us insisted on sitting by the window, and she reluctantly agreed. Also, Beware that 20% service is included at breakfast. We booked our stay through AmEx Centurion, so breakfast buffet was included. The first 4 days, when we got the bill, it was stamped "INCLUDED" in red at the top of the bill. We assumed that meant that our package "included" breakfast, so we added a tip based on the total amount. On our last day, we realized that the red stamp actually said "20% Service Charge INCLUDED"--but someone had been folding the top of the receipt so we couldn't see the "20% Service Charge" part, which was folded back. We only saw the second line, which said "INCLUDED". The waitstaff was either very clever or it was pure coincidence that they folded the receipt so neatly that we didn't see the top of it.
ROOM: The heated bathroom floors are comfy -- when they're turned on. Ours kept turning off by themselves, which necessitated a call to engineering. Maybe they were trying to conserve energy?
CONCIERGE: Carol, the head concierge, is wonderfully efficient, but the other ladies are too young & green. I asked one of them to show me on the map where Performance Ski was, and she couldn't figure it out. We just asked someone on the street.
MINIBAR: The snacks were only restocked once while we were there. One day we had the "privacy" sign on the door for a couple of hours so perhaps they didn't want the disturb us. The other 3 days we had to call to get bottled water.
- Official Description (provided by the hotel):
- The city of Aspen at our front door, Aspen Mountain at our back door. And in between, a gathering place for the free-spirited. We're proud of our 5 Stars and 5 Diamonds -- hospitality is our passion. From our kitchens to our cellars, with their 20,000 bottles of wine, from the Concierges in our lobby to the Concierges on our mountains, and from family adventure to apres ski, this hotel is, guests have said, "the Aspen of Aspen." ... more less
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- Also Known As:
- The Little Nell Hotel Aspen
- Little Nell Hotel Aspen
- Little Nell Aspen