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“Excellent value family run hotel”

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Mountain Chalet Aspen
Ranked #7 of 35 Hotels in Aspen
Certificate of Excellence
New York, New York, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent value family run hotel”
5 of 5 bubbles Reviewed 17 January 2012

I stayed here with my wife and several friends for a week at the start of January. We loved the location, daily hot breakfasts and cheerful friendly staff. The rooms were simple but large and comfortable. Amongst a number of amenities are a large hot tub, heated outdoor pool and gym. There are many good restaurants nearby and the gondola/buses are a short walk. For the price it would have to be one of the best value ski properties we have stayed anywhere.

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kingsley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TooTravelers, General Manager at Mountain Chalet Aspen, responded to this review, 2 February 2012
Kingsley S,
We're so glad you and your group enjoyed your stay with us at the Mountain Chalet Aspen! We hope you'll visit again.
Best,
Craig Melville
InnKeeper
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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427 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (102)
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English first
Honolulu
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 11 December 2011

Stayed at Mountain Chalet Aspen in early December. Rooms are simple but more than adequate for what we needed, which was a bed, a shower, and a place to unwind at the end of the day. The bed was a bit soft for my liking but otherwise I really didn't have much to complain about the room. The best thing about the hotel is its location, which is at the base of the mountain and within a five minute walk to the gondola up Ajax mountain. Also accross the street is the transit station where you can catch free busses to Snowmass, Buttermilk, or Aspen Highlands. It was my first time in Aspen so being within walking distance of the heart of Aspen as well as the transit center made it easy to get around and see the different areas of this part of Colorado. The front desk was helpful in answering any questions we had, however it is only open from 7am to 10pm so plan accordingly. You won't mistake this hotel for a four star property, but the Mountain Chalet Aspen provides you with a very reasonably priced hotel in the high-end hotel area of Aspen.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KailuaD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 22 November 2011

We stayed here begining of November. Great location. Could walk around everywhere. Great breakfast and clean rooms. Heated pool even in the winter. We had a balcony that faced the pool and mountains.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dgkim01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 14 October 2011

We booked a 2 bedroom apartment in this place and loved it. It was really roomy and clean with a good kitchen and dining area. It had a great ambience you feel like you could be in the Austrian alps with all those window boxes filled with flowers. We really enjoyed sitting out on the balcony with evening drinks watching the activities in the dog park across the road. The breakfast was ok, not brilliant quality but the price was right (free). The staff were pretty friendly to us although we didn't really interact much with them

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Michele M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richfield, Ohio
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 October 2011

Great friendly place in the heart of Aspen. Across from the busses to snow mass. Near all the local restaurants and reasonable prices. Free breakfast makes a great start for the day.

  • Stayed December 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Randyl0898
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, CO
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 1 October 2011

The front desk made reservation errors, and the manager was extremely rude and unaccommodating to us about it. Basically, we were accused of lying about the date we had reserved! It made no sense. Even a Super 8 manager would know that is unacceptable behavior. The owner of the hotel witnessed the exchange but did not intervene. She later went out of her way to apologize to us for having to go through that and said she would fix the issues for us, and then she never did. It was an unnecessarily unpleasant experience that ruined our evening. Otherwise the place was basically mediocre, good location of course, being in Aspen, but cramped, stuffy rooms, and somewhat noisy. The "you get what you pay for" philosophy of this hotel means you may have to deal with poorly-trained staff, bad service and an unfriendly atmosphere. All in all, we couldn't wait to get out of there, and we wouldn't go back though we visit Aspen often.

  • Stayed July 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sedgewick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MCAInnkeeper, General Manager at Mountain Chalet Aspen, responded to this review, 24 November 2011
Unfortunately, after having looked into this, I believe the guest is right about this review. There was a mix-up with the reservation, and instead of focusing on resolving the problem, we focused on trying to assign blame. My apologies. This is not the way we intend to do business, and we will do better.
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Denver, Colorado
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 15 September 2011

For being around as long as it has, this hotel is in great shape. Comfy bed. Decent breakfast, GREAT location. Would stay again!

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Steffie767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mountain Chalet Aspen

Property: Mountain Chalet Aspen
Address: 333 E. Durant Avenue, Aspen, CO 81611
Region: United States > Colorado > Aspen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Aspen
#7 Family Hotel in Aspen
#7 Business Hotel in Aspen
#12 Romantic Hotel in Aspen
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Mountain Chalet Aspen 3*
Number of rooms: 59
Official Description (provided by the hotel):
Friendly, casual ski lodge centrally located at the base of Aspen Mountain. Directly diagonal to shuttle service and two blocks from the Gondola. ... more   less 
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Also Known As:
Mountain Chalet Aspen Hotel Aspen
Mountain Chalet Hotel Aspen
Aspen Mountain Chalet Hotel

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