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“Luxury, romantic, historic hotel”

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Hotel Jerome, An Auberge Resort
Ranked #1 of 35 Hotels in Aspen
Certificate of Excellence
GreenLeadersSilver level
Reviewed 26 July 2014

Even those with the highest standard for customer service will have their expectations surpassed. Guest can walk to almost anywhere in Aspen from the hotel-shopping, restaurants, etc. The historical hotel was restored without losing its special character. You feel like you have stepped back in time when you step into the lobby of this lush hotel.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Service
Thank Jo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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299 - 305 of 670 reviews

Reviewed 15 July 2014

In the heart of Aspen Colorado is a magnificent gem: The Hotel Jerome. The rooms are beautifully appointed, service is impeccable, and food is excellent. Our daughter's and son-in-law's wedding weekend was perfect with the Hotel Jerome helping to make it so.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Barbara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony D, General Manager at Hotel Jerome, An Auberge Resort, responded to this reviewResponded 17 July 2014

Dear Barbara G,

Thank you for taking the time to write a review on TripAdvisor. I am thrilled you not only enjoyed your stay with us but the wedding weekend was memorable.

Thank you for choosing Hotel Jerome and I look forward to welcoming you back in the future.

With warm regards,

Anthony DiLucia
General Manager, Hotel Jerome An Auberge Resort

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Reviewed 11 July 2014

The recently renovated Hotel Jerome is a neat place to stay when in Aspen. Western themed and interesting (note the leather belts on the elevator walls). Extremely friendly and helpful staff. Well located on Main Street within walking distance of most everything. Reasonably priced for Aspen but make sure no major events are taking place because the rates can rise dramatically. Eating / drinking venues are pleasant and the food is good. We will return!

  • Stayed: July 2014, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank Randy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony D, General Manager at Hotel Jerome, An Auberge Resort, responded to this reviewResponded 17 July 2014

Dear Randy S,

Thank you very much for taking the time to write a review on TripAdvisor.

I was thrilled to read your enjoyed your stay and to share your review with the team at Hotel Jerome. I am glad you mentioned the leather belts! The elevators are one of our favorite aspects from the renovation.

Please let us know if you would like to included on our email list for any future specials and promotions throughout the year.

I look forward to having the opportunity to welcome you back.

Warmest regards,

Anthony DiLucia
General Manager, Hotel Jerome An Auberge Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

My wife and I decided on a get-away to Aspen. We put her family up in a nice condo, and chose to stay in a different hotel. After looking at all the available hotels, I selected the Hotel Jerome. Neither of us had ever been there and it looked nice and the review were very good.

We were met at the curb by a bellman, our car was taken to valet parking and or luggage was in our room by the time we got there. We were a bit early for check-in and they said that it would be a few minutes. We waited in the lobby and within a few minutes, the desk clerk came to us to tell us that our room was ready, and had a bellman offer us a quick tour on the way to our room.

The bellman said that our room, 317, a junior suite was one of the most requested at it and 315 both look out over Aspen Mountain and the pool. The bellman showed us the features of the room and even offered to plug in a humidifier for us.

The room was wonderful... it is spacious and well appointed. There is an iPad that allows you to order meal and such. The décor is nice and the bath is mostly well appointed. Housekeeping came in at least twice daily to check on the room, turn down the beds etc.

The hotel is located on Main street and central to almost everything in Aspen. We chose to walk around town many times, and there are several fine restaurants within a two block walk. Every we walked back in, the door was opened for us and the desk clerk greeted us by name.

We only ate breakfast at the hotel restaurant, and it was quite good. We were at both bars in the hotel, and were happy with both.

We used the car service and the valet service several times, and without exception, the drivers were safe, courteous and friendly. If we were told a driver would pick us up in 10 minutes, it was usually closer to 5 minutes that they would arrive.

Make no mistake, this is a historic hotel and it has that look and feel - it has been recently renovated, but don't go expecting a modern glass and steel tower.

There was a convention group of some sort here while we were, and we never heard anything from our room other than the occasional closing of the door to the room across the hall from us.

Overall, it was a great stay, and we will probably stay here again.

There were a few negatives, but only a few and relatively minor... I only noted them because I prefer to include any positives and negative in all my reviews.

First, the bathroom was great - my wife loved it, and for the most part I did too, but there was a bit of mold by the shower door (there is a separate tub and shower). There is a crack in the wall that was patched poorly, and is right at eye level when you are using the toilet. And while the robes and slippers were great, the towels left a bit to be desired. Not the rough ones you see at a lot of less expensive hotels, but not the large soft fluffy towels I expected.

Room Tip: Rooms 315 and 317 are junior suites and look out on both the pool and outdoor restaurant, and Aspen...
  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Wy0Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony D, General Manager at Hotel Jerome, An Auberge Resort, responded to this reviewResponded 17 July 2014

Dear WyoTraveller,

Thank you for taking the time to write a review of your recent stay on TripAdvisor. It was a pleasure to share your review with the entire team at Hotel Jerome.

I am thrilled you and your wife enjoyed your stay with us and all the amenities we have to offer. I also appreciate the feedback regarding the bathroom.

I do look forward to having the opportunity to welcome you back to Hotel Jerome in the future.

Warmest regards,

Anthony DiLucia
General Manager, Hotel Jerome An Auberge Resort

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Reviewed 7 July 2014

Just wanted to let you know that my stay at the Hotel Jerome did not meet my standards and I felt it was important to share my feedback since I travel frequently and stay at some of the best hotels in the world.

For the cost of this hotel, I expect top notch service and fabulous accommodations.
I booked this while staying at the Esperanza is Cabo San Lucas and figured the caliber of hotel would be in the same ball park. I was wrong.

- Upon arriving at the hotel nobody offered to help us with our bags. In fact, we had to open the door to the hotel ourselves. A warm greeting in hospitality is very important.

- Check in was fine. No problems there but upon arrival to the room - our shower had gross tile and an almost broken flush to the toilet. This decor was beautiful but the bathroom really needed some attention.

- Your concierge service was some of the worst I've experienced. They made several mistakes that were noted by the hotel manager. For example, I asked for dinner reservations to be confirmed and never got a call back from them. When I called to check and see what the status was , they had no record of my request. I also asked them to set up an excursion and asked several times to verify I could do it for 2 hours only for cost purposes. Upon arriving at the actual excursion they said 4 hrs was the minimum. I was not going to disappoint my wife so I had to go ahead with it as a result though I ended up spending double what I wanted to pay.

- To top it off since the hotel felt bad about these mistakes - they decided to send a bottle of champagne to my room. This would of been a nice gesture BUT even with our do not disturb sign on - the hotel staff called us from the hallway to ask to be let it. We were sound asleep and not happy we were woken up.

- We had one meal at the hotel - which was some of the worst experience I've ever received. Granted it was the 4th of July - so the hotel was busy - the service was not acceptable for a hotel like this. I couldn't get coffee refilled and it took forever to get our food.

- On our ride to the airport - we also experienced major issues getting our luggage out of the car. Yes, it sounds crazy and I thought I would never experience such a thing, but it did happen. The driver they had assigned did not know how to open the trunk as there was some bike attachment. We had to stand there for 10 mins until my wife finally said that she was going to do it and opened it immediately. It was pretty frustrating to say the least.

I wanted to start to stay at Auberge Resorts more often and move away from Regis/Four Seasons but after my experience at Jerome I'm not so sure I will.

The service and accommodations at the Esperanza were spectacular. The Jerome has a lot of work to do.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank ATraveler24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony D, General Manager at Hotel Jerome, An Auberge Resort, responded to this reviewResponded 17 July 2014

Dear ATraveler24,

Thank you for taking the time to write a review on TripAdvisor. Your feedback is appreciated.

I look forward to hearing from you and working towards a resolution for your previous stay.

Warm regards,

Anthony DiLucia
General Manager, Hotel Jerome An Auberge Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

I recently stayed at the Hotel Jerome for the Aspen Ideas Festival. The renovation to the physcial plant is very nice. My room was great. I loved the western flare combined with technology. The food was very good and the service was fast and excellent. I am not sure how about the location in the winter but it was very well situated for summer walking. I would certainly go back.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank lovetravelChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony D, General Manager at Hotel Jerome, An Auberge Resort, responded to this reviewResponded 17 July 2014

Dear LovetravelChicago,

Thank you very much for the lovely review of your recent stay on TripAdvisor. I was thrilled to share your review with our team at Hotel Jerome.

Thank you also for mentioning our "Responsible Luxury" program which is one of our green features regarding the changing of our guests linens. It is very important to us at Hotel Jerome.

I look forward to having the opportunity to welcome you back in the future.

With warmest regards,

Anthony DiLucia
General Manager, Hotel Jerome An Auberge Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

This was probably one of the best weekends at a hotel I've ever had. The staff was so ridiculously accommodating I started to feel like I was staying with a bunch of friends. I ate every meal at the hotel because it was so good and the service surpassed any other restaurants I had previously experienced in the area. At one point the restaurant staff offered to walk my child around so I could have some quiet time enjoying my meal. I felt so welcomed and so special. I highly recommend this hotel to anyone coming to the area. Its well located , the rooms are amazing. Every detail down the the comfy beds, to the free items in the mini bar were way above par. This hotel makes the Four Seasons look like a youth hostel. Make your booking now!

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony D, General Manager at Hotel Jerome, An Auberge Resort, responded to this reviewResponded 17 July 2014

Dear Matt B,

Thank you for taking the time to write a review of your stay on TripAdvisor. I was thrilled to read you enjoyed your weekend with your daughter at Hotel Jerome.

Please do not hesitate to contact my office directly if we can assist with any future reservations.

I look forward to welcoming you back soon.

Warmest regards,

Anthony DiLucia
General Manager, Hotel Jerome An Auberge Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Jerome, An Auberge Resort

Address: 330 E Main St, Aspen, CO 81611-1930
Phone Number:
Region: United States > Colorado > Aspen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Aspen
#1 Luxury Hotel in Aspen
#2 Business Hotel in Aspen
#3 Green Hotel in Aspen
#4 Family Hotel in Aspen
#5 Romantic Hotel in Aspen
Price Range: £234 - £1,063 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Jerome, An Auberge Resort 4.5*
Number of rooms: 93
Official Description (provided by the hotel):
The newly refurbished Hotel Jerome, An Auberge Resort recently received the "Hot New Hotel" from Travel & Leisure for its renovation. The Hotel Jerome's 93 guest rooms and suites have been beautifully redesigned incorporating the charm of the destination with modern amenities for a luxury traveler. Aspen's best new restaurant "Prospect" offers regional cuisine, the iconic J-Bar is a local watering hole serving lunch and dinner daily with classic American cuisine. The new Living Room lobby has been energized with a bar and stylish seating areas to relax and socialize. A new Auberge Spa offers treatments for guests that will soothe and pamper after a day on the slopes or a mountain adventure. Services include twice-daily maid service, nightly turn-down. Convenient local airport and downtown transportation is provided via chauffer-driven luxury SUV. Nestled in the heart of Aspen, this landmark hotel is just a ten-minute drive from the Aspen Airport, a 75-minute drive from Eagle County Airport and less than four hours from Denver International Airport. ... more   less 
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Also Known As:
Hotel Jerome, An Auberge Aspen
Jerome Hotel Aspen

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