Had a reservation with this hotel. They sent me 3 e-mail confirmations with a confirmation number. They require you be there by 4:00 pm so we arrived at 3:40 pm. At first they said they had a late checkout and our room wasn't ready. A few minutes later they said they had no record of our reservation even though I had written and e-mail confirmation. Called the next day to try to speak to the general mgr. He couldn't care less. Didn't even offer an apology. Says they frequently overbook to stay full. We had to sleep in our car because there was no availability nearby we could afford available. Called their customer service 800#. I was told they would call back within 48 hours. Nobody ever called back. RIPOFF!
- Official Description (provided by the hotel):
- InTown Suites is leader in Extended-Stay living. Our properties are built for the guest staying a week or longer. Our furnished studio/efficiencies offer incredibly low weekly rates with no lease or credit check. To keep rates as low as possible, we are a limited service facility and are not for every traveler. However, if you need to stay a week or longer - and are on a budget - we provide amazing value. ... more less
- Reservation Options:
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- Also Known As:
- Intown Suites Denver East Hotel Aurora
- Intown Hotel Aurora