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“I had trouble with this review”

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Hilton Garden Inn Denver Airport
Ranked #4 of 50 Hotels in Aurora
Certificate of Excellence
Jackson, Wyoming
Level 6 Contributor
380 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
“I had trouble with this review”
Reviewed 28 April 2014

My wife and I spent a night here between flights. We picked it as it had a shuttle to the airport and our past excellent experience in a HGI in Salt Lake City. The reason I had trouble with this review was that although the room was fine and the bed was comfortable, the service in the restaurant was incredibly slow, and it was not the fault of the one staff member they had in the restaurant. Because the hotel was having a large dinner in another room in the hotel, they must have stripped out all available staff, leaving one poor waitress, not only to handle to dining area but also, incredibly, she had to deliver room service. This is a direct reflection on the management of the hotel to allow for such poor staffing which reflected badly on customer service. When I mentioned it the next morning to the person at the front desk in the morning, she really couldn't have cared less, and her attitude reflected it. Perhaps it was the end of her night shift as we checked out before 6am. The end story, is we gave the restaurant waitress a generous tip, because she did the very best she could, after being put in a difficult position by hotel management.

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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank jimfromjackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMGIAN, General Manager at Hilton Garden Inn Denver Airport, responded to this review, 30 April 2014
Thank you for taking the time to share your review. We truly value your feedback. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team immediately to ensure we take all necessary steps to make sure this does not happen in the future. Thank you again for sharing.

Gian
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792 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
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Kalispell
1 review
Reviewed 25 April 2014

I have never slept in a bed in worse condition. I was put in a handicap room to begin my say. The bed was so bad I had to request a new room. The front desk attendant assured me I would be moved to a new room. Upon returning later that day, no one was aware of my request and had to wait to be re-assigned to a new room. This bed was slightly better. However, the bleach of the bedding was toxic.

  • Stayed April 2014, travelled on business
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMGIAN, General Manager at Hilton Garden Inn Denver Airport, responded to this review, 30 April 2014
Thank you for your feedback from your recent stay with us. I apologize that the bed was not up to expectations and that you did not get a good nights rest. The Garden Sleep System bed is signature amenity of Hilton Garden Inn. The all-foam mattress features an air-baffle system which inflates or deflates per guest preference and we apologize it didn't work for you. Please contact me at the hotel so that I may get further details and take care of your stay. I want to honor our Guarrantee Promise!

Gian (General Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
1 review
Reviewed 17 April 2014

Clean, helpful, easy access, comfort a prime consideration. Wonderful relaxing areas for the evening, dining room is not as appealing as one may want, but the food was excellent. Prompt shuttle pick-up from airport. Love the firepit!

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Karin B. E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMGIAN, General Manager at Hilton Garden Inn Denver Airport, responded to this review, 30 April 2014
Thank you for taking time out of your schedule to comment on your recent stay. We take pride in providing outstanding service. We look forward to your return visit.

Gian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reno, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 April 2014

We had a planned family trip to the Denver area to visit family. Our stay at the Hilton Garden was great. Highly recommended. Quiet rooms. Great sleep. We used the hot tub and pool. We ate breakfast each morning on site, and had family come meet us for breakfast. The staff was very friendly. The hotel was very clean. Lots of active people at the hotel. We had a great stay while we were there and I would be more than happy to come back and stay at this location.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brooke W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMGIAN, General Manager at Hilton Garden Inn Denver Airport, responded to this review, 23 April 2014
Thank you for taking the time to write a reveiw about your recent stay. We are very pleased that everything went well and look forward to your future visits. Sincerely Gian
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North Prarie, United States
1 review
Reviewed 10 April 2014

We would definitely recommend this hotel to our friends and family. The staff was very nice and very helpful. We thoroughly enjoyed our stay and wish all the best to the wonderful staff that made our trip comfortable.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMGIAN, General Manager at Hilton Garden Inn Denver Airport, responded to this review, 23 April 2014
Valued Guest, thank you for choosing to stay with us. We are very pleased that it all went well and we look forward to your return visit in the future. Thank you.
Gian
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cary, nc, United States
1 review
Reviewed 9 April 2014

wonderful service and food for an overnight stop after a long ski trip. highly recommend - you get what you pay for. would be nice to have rooms with King size bed and a couple of bunks for the kids - oh well!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMGIAN, General Manager at Hilton Garden Inn Denver Airport, responded to this review, 17 April 2014
Thank you very much for your glowing reveiw of your stay with us. We work hard to make everything great for our guests. It was a pleasure having you here and look forward to your future visits to our hotel.
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Darien, United States
1 review
Reviewed 8 April 2014

Hilton Garden Inns are consistently the best value for the money when we travel. This hotel was no exception. From the very professional, courteous greeting at the front desk to the convenient shuttle to the airport, a great place to stay for those catching an early flight!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Matthew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMGIAN, General Manager at Hilton Garden Inn Denver Airport, responded to this review, 9 April 2014
We value your feedback and thank you for posting a review of your recent stay at the Hilton Garden Inn Denver Airport. We look forward to serving you in the future.

Sincerely,
Gian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Denver Airport

Property: Hilton Garden Inn Denver Airport
Address: 16475 E 40th Cir, Aurora, CO 80011-0802
Phone Number:
Region: United States > Colorado > Aurora
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Aurora
#4 Romantic Hotel in Aurora
#6 Business Hotel in Aurora
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Denver Airport 3*
Number of rooms: 157
Official Description (provided by the hotel):
Hilton Garden Inn Denver International Airport/Gateway Business Park located 7 miles from the Denver Airport. 24-hour complimentary airport shuttle service. Easy access to I-70, 225, E470 or take the A-Line Train to downtown $4.50 each way to experience all of Denver's attractions. Garden Grille Restaurant onsite open for breakfast, lunch, dinner, and evening room service and bar. Ted's Montana Grill, Applebee's, Einstein Bagel share the parking lot with the hotel. Across the street Uno's Chicago Grill, Outback Steakhouse, Anthony's Pizza, Urban Sombrero, to name a few of the restaurants. Improv Comedy Club, Northfield, Cherry Creek, Aurora Town Center, and Southlands shopping facilities and things to do in Aurora/Denver close by. Whether you're in town for meetings or on a vacation, you'll find everything you need at this Denver International (DEN) Airport hotel. Save on lot fees with our 24-hour complimentary airport shuttle, See our special offers page for additional savings. Park n Fly packages available! ... more   less 
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Also Known As:
Hilton Garden Inn Denver Airport Hotel Aurora
Hilton Garden Inn Aurora
Aurora Hilton Garden Inn
Hilton Aurora

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