My wife and I spent a night here between flights. We picked it as it had a shuttle to the airport and our past excellent experience in a HGI in Salt Lake City. The reason I had trouble with this review was that although the room was fine and the bed was comfortable, the service in the restaurant was incredibly slow, and it was not the fault of the one staff member they had in the restaurant. Because the hotel was having a large dinner in another room in the hotel, they must have stripped out all available staff, leaving one poor waitress, not only to handle to dining area but also, incredibly, she had to deliver room service. This is a direct reflection on the management of the hotel to allow for such poor staffing which reflected badly on customer service. When I mentioned it the next morning to the person at the front desk in the morning, she really couldn't have cared less, and her attitude reflected it. Perhaps it was the end of her night shift as we checked out before 6am. The end story, is we gave the restaurant waitress a generous tip, because she did the very best she could, after being put in a difficult position by hotel management.
- Official Description (provided by the hotel):
- Hilton Garden Inn Denver International Airport/Gateway Business Park located 7 miles from the Denver Airport. 24-hour complimentary airport shuttle service. Easy access to I-70, 225, E470 or take the A-Line Train to downtown $4.50 each way to experience all of Denver's attractions. Garden Grille Restaurant onsite open for breakfast, lunch, dinner, and evening room service and bar. Ted's Montana Grill, Applebee's, Einstein Bagel share the parking lot with the hotel. Across the street Uno's Chicago Grill, Outback Steakhouse, Anthony's Pizza, Urban Sombrero, to name a few of the restaurants. Improv Comedy Club, Northfield, Cherry Creek, Aurora Town Center, and Southlands shopping facilities and things to do in Aurora/Denver close by. Whether you're in town for meetings or on a vacation, you'll find everything you need at this Denver International (DEN) Airport hotel. Save on lot fees with our 24-hour complimentary airport shuttle, See our special offers page for additional savings. Park n Fly packages available! ... more less
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- Also Known As:
- Hilton Garden Inn Denver Airport Hotel Aurora
- Hilton Garden Inn Aurora
- Aurora Hilton Garden Inn
- Hilton Aurora