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“Outstanding, friendly service!”

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Denver Airport Marriott at Gateway Park
Ranked #3 of 50 Hotels in Aurora
Certificate of Excellence
Seattle, Washington
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Outstanding, friendly service!”
Reviewed 22 December 2013

The Denver Airport Marriott at Gateway Park is clean, comfortable, well-decorated hotel with outstanding service. Check-in was quick. Standard rooms do not come with a refrigerator. Seeing that a fridge was one of my preferences as a Marriott Rewards member, the agent kindly offered to have one immediately sent up to my room. I declined since I was only staying one night and didn't have a need during this short stay, but I was incredibly impressed with her customer service and attention to detail.

The room is spacious and well lit. The bed is comfortable. There are plenty of outlets around (even at the bedside!). There is a large desk, flat screen TV, ironing board, and coffeemaker available. Wifi is complimentary. Parking is free and plentiful.

While I definitely felt safe in the area, the hotel is located in the middle of nowhere. It is about nine miles away from Denver International Airport and surrounded by numerous other airport hotels. There aren't any attractions or shops nearby.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WinterJetsetter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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538 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
Portland, Oregon
Level Contributor
123 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 12 December 2013

Arrived at 1:30am. Check in was efficient. Room was clean and quiet, although it faced the freeway (about 100 yards away). Good choices at breakfast (not included in our room rate) and service was super (egg chef brought our plates to the table). Check out was speedy as well. About 20 minutes from the airport if no traffic.

  • Stayed November 2013, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Huskie4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgetown, Kentucky
Level Contributor
8 reviews
4 hotel reviews
Reviewed 11 December 2013

We traveled to Colorado from Kentucky for a long weekend and stayed at this hotel the night we arrived and the night before we left. We had an amazing stay both nights. We will definitely stay here again the next time we come out .

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank krista m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado Springs, Colorado
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 December 2013 via mobile

We called the hotel numerous times to ensure the shuttle would be able to pick-us up from the airport at 1AM. After being told yes, we had to wait in 10 degree weather for a shuttle 20 minutes late. Half way back to the hotel, driver decides he's hot and turns the heat completely off. Seriously! BTW, driver did give a ride to a drifter trying to get downtown so he's not all bad!!! We also checked in on-line using their app and upon arrival, they couldn't find our reservation; not to mention having to give them my credit card over and over. Desk manager did give my husband and I free breakfast at the hotel; but nothing to rave over. Is this really how reward members are treated?!?!?!

Stayed December 2013, travelled as a couple
Helpful?
Thank Starbucksone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServicesDIA, Manager at Denver Airport Marriott at Gateway Park, responded to this review, 25 January 2014
Thank you for your posting and for your business during your travels here to Denver. We apologize that your first contacts with our property were less than satisfactory and felt uncoordinated. It is our policy to make each and every one of our guests as comfortable as possible from the moment they have contact with one of our staff members and apologize for the temperature of the shuttle. Unfortunately due to airport security regulations, the shuttles are not allowed to stand by at the pick up areas. Due to the proximity of all hotels to the airport, there may be the delay that you experienced in pick up. We have also addressed the technical issues with our mobile application. We look forward to the opportunity to demonstrate our superior service and organization should a future trip bring you back to Denver.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Japan
Level Contributor
98 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 11 December 2013 via mobile

Stayed one night for transit. Nice Marriott bed and good price. Lounge was closed. 10min to shopping mall by taxi, 30min to the airport by shuttle (actual time is like 15min but they stop several hotels before getting airport).
Nice food, reasonable restaurant but unprofessional service.
Except restaurant, all staff were nice.

Stayed December 2013, travelled solo
Helpful?
Thank live_baby_live
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServicesDIA, Manager at Denver Airport Marriott at Gateway Park, responded to this review, 25 January 2014
Thank you for your posting and for your business during your travels here to Denver. We appreciate the feedback on the location of the hotel and distance to the airport. Although the property is approximately 9 miles from the airport, it is convenient for reaching other destinations throughout Colorado. Unfortunately, due to the location of DIA, there are no hotels within 5 miles. Having our guests share their experience helps us to improve our services and we have retrained our restaurant staff to provide exemplary service at all times. We look forward to hosting you on your next trip to Denver and will continue to strive for perfection.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
1 review
Reviewed 3 December 2013

I am part of an organization that hosted a three-day event in the area, including a reception for 150 people at the Marriott. The staff was incredible and took care to tend to every need both of our team and of our guests. The location near the airport was ideal and the facilities were very nice. The reception itself went off without a hitch - the food and drink were perfect, the business center was incredibly helpful and the event staff went above and beyond to help our organization put our best foot forward. Many thanks to the whole team there!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CCS1250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
498 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 2 December 2013 via mobile

I virtually live at Marriott when on the road as a platinum member . This was very nice , quick checkin service and pleasant , clean rooms , good food and all of the std items like movies , wifi etc.

Shuttle to and from the airport every 1/2 hr and at a great price .


Certainly will be back when in the area .

Stayed December 2013, travelled on business
Helpful?
Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Denver Airport Marriott at Gateway Park

Property: Denver Airport Marriott at Gateway Park
Address: 16455 E 40th Cir, Aurora, CO 80011-0802
Region: United States > Colorado > Aurora
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Aurora
#2 Business Hotel in Aurora
#4 Family Hotel in Aurora
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Denver Airport Marriott at Gateway Park 3.5*
Number of rooms: 238
Reservation Options:
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Also Known As:
Denver Airport Marriott At Gateway Park Hotel Aurora
Marriott Hotel Aurora
Marriott Aurora
Aurora Marriott

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