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“Terrible customer service. Does not honor their own cancellation policy.”

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Holiday Inn Express Denver Aurora - Medical Center
Ranked #19 of 52 Hotels in Aurora
Reviewed 17 May 2008

I am a business travel who travel all over the country. I booked this hotel for April 7, 2008 for 10 nights. Changed the arrival date to April 21, 2008 on March 15, 2008 due to business needs. They charged my first night even though the cancellation policy clearly states that I can cancel by 6pm on day of arrival. Refused to give me credit. I am still working with my credit card company to try to get credit back. Very poor customer service. Does not return phone calls. I would recommend to stay away from this hotel.

  • Stayed: April 2008, travelled on business
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Thank bettywhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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150 - 156 of 159 reviews

Reviewed 27 November 2007

I would give them a four if not for the internet service. I must have internet to perform my job. I stayed four days and complained daily but never was able to use the wireless unless I went to the lobby. Hotel was clean and staff friendly.

  • Stayed: October 2007
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1  Thank jimthestonemaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2007

This hotel offered a very low rate among all East of Denver hotels in this category. It is a nice and well maintained hotel. The rooms have recently been updated and are in good shape. Although next to a busy highway the traffic noise is not bothersome at all. Check-in and check-out were both friendly and efficient. Too bad they obivously don't do the "Priority Club Express Check Out". I was a bit confused about the starting time of breakfast as the "Guest Directory" stated it starts at 6:30, the front desk said 7. Others were obviously confused as well since there were quite a few of us in the breakfast room before 7am. The hotel has a nice pool, it is just a bit unusual not to have it connected in a better way with the hotel building. You need to exit the hotel to the side parking lot, walk along the parking lot and re-enter the fenced pool area. The only other problem I had were the noisy ice machines and the noise when people were using them all night long. But since Americans seem to not be able to function without huge quantities of ice at any time this is a general problem you have to put up with when traveling around the States. It's just that some hotels put these noise-producing machines in side coridors, not right next to guest rooms. Paying around 60 USD a night it was all in all a good experience.

  • Stayed: June 2007, travelled on business
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2  Thank Slo-Lju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2007

Frequent HI traveller. Stayed here one night on points. Best deal closest to airport, but a little hard to find if not familiar with the area. LOTS of middle class business travellers. Pretty nice outdoor pool and deck area, walled in and out of the way, seemed well maintained. Guests are too busy coming and going to use it much I guess. Very nice large breakfast area, but all HIx breakfasts seem to be the same when you had over a 100 of them. Room OK and clean. Not really walking distance to anything. Next to a busy road. I'd stay here again anytime, for a short stay.

  • Stayed: June 2007, travelled with family
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1  Thank Alabama Yankee 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2004

We stayed here October 4 & 5, 2004. The hotel staff was very friendly and helpful. Breakfast was good, but they need to be sure to keep the scrambled egg patties hot. The ones they had on the first morning were cold in the front of the warmer, but they were fine the second morning. A microwave in the breakfast area would be nice to heat up a muffin, etc. as well. It was a little disconcerting to see a security bar on the sliding window on the first floor rooms, but we never saw any reason of a need for them. The cleaning staff did an excellent job as was evidenced by the cleanliness of the room. It is very close to the airport, easily accessed from I-225, near a shoppings center, and had excellent rates. We would stay there again if the opportunity occurred.

  • Stayed: October 2004
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10  Thank math48teach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
41304
Reviewed 16 April 2004

This is a very clean Hampton Inn with a friendly staff. It is very inexpensive and only 15 minutes from the airport (DIA). This is a good place to stay if on business and want to spend a night close to the airport. My room was only $57. Compare that to the Hilton Garden Inn in Aurora for $159. Have stayed at both and would stay at this Hampton Inn again. Excellent price...and clean! Plenty of restaurants, near mall and movie theaters.

10  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2011
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  • Stayed: August 2011, travelled with friends
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1  Thank HH-Redneck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Denver Aurora - Medical Center

Address: 1500 S Abilene St, Aurora, CO 80012-5591
Phone Number:
Region: United States > Colorado > Aurora
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #19 of 52 Hotels in Aurora
Price Range: £66 - £100 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Denver Aurora - Medical Center 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
Holiday Inn Express Hotel & Suites near downtown Denver! Welcome to the Holiday Inn Express Hotel & Suites Denver - Aurora, easily accessible from I-25 and I-70, only 20 minutes from Denver International Airport (DEN) and less than a half-hour from downtown Denver. Our Aurora hotel provides a convenient location near attractions like the Denver Art Museum and Red Rocks Amphitheatre. Sports lovers can catch a Denver Broncos or Colorado Rockies game. Lower Downtown (LoDo as the locals call it) and Larimer Square are historic gems with many different activities to choose from, such as Mayor John Hickenlooper's Wynkoop Brewing Company. LoDo also features a variety of great restaurants and nightspots. Business travelers prefer our hotel in Aurora because it is convenient to corporations such as Lockheed Martin, Raytheon, Northrop Grumman, Wells Fargo, Walgreens Corporation, Cambridge College and Kaiser Permanente. We also provide a 24-hour business center and a meeting room that can accommodate up to 60 people. Unlike cheap Denver hotels, our Aurora, Colorado hotel provides our guests with quality amenities including high-speed, wireless Internet access, an outdoor pool and a fitness center. You can start your day off right with the complimentary breakfast bar featuring our signature cinnamon rolls and other hot items. Book your Aurora hotel reservations now and take advantage of our great Denver hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Aurora
Holiday Inn Aurora
Holiday Inn Express Aurora
Aurora Holiday Inn

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