Hotel was clean, neat and in a nice location, breakfast was nice. The problem was the customer serviced and management. After checking out I discovered that I had left my computer power cord at the hotel, no problem I was still in town and could drop by and pick it up. I called the hotel, same day as I checked out, around 3:30. The person who answered couldn't find a record of me and put me on hold for over 10 minutes to find my reservation- crazy thing is that when he came back on line he didn't know my name?? I gave him my name again, and my room #- yet again no record of my staying at this hotel, after giving my room number and spelling my name several times I gave up and finally said I would come by, he quickly told me that they probably couldn't help me because the cleaning crew may leave. I asked if he could ask them if they have my power cord- he couldn't because he had no record of my stay??? So, 10 minutes later I was standing in front of this person (I confirmed he was the one I talked with on the phone) and he now can find my reservation and sees I have stayed at their hotel.. but can't help. I asked for the manager and talked with him, he too says he can't help- he has no access to lost and found???? I confirmed that he was the manager, I was in disbelief that he was powerless to help, I got nowhere with either of these folks. Luckily I was going to be in town another day and able to come back and retrieve my property the following day (not without rearranging a few things).
So…if Marriott/Fairfield wants to attract business clientele they will need to change management of this hotel, or their powerless management practices! By the way- I did call and leave a message for the General Manager - I never received a call back- no surprise…problems are usually from the top down.
- Official Description (provided by the hotel):
- Fairfield Inn & Suites Denver Aurora/Parker is minutes from Buckley Air Force Base, Denver Tech Center, Parker Adventist Hospital, Aurora Soccer Sports Fields, Aurora Reservoir, Aurora County Fairgrounds as well as Mile High Racing & Entertainment, If you haven't visited an outdoor lifestyle center mall yet, you're in for a great time! The Southlands Mall begins at our front doors and stretches another full mile with streets, stores and plenty of parking. The beauty of our Mall is convenience: drive up and park by the store where you want to shop! With both indoor/outdoor spaces to enjoy, you'll find the entire pleasures the mall offers: fashion, dining and entertainment. We offer five room styles, all smoke-free with a refrigerator, microwave and free wired and wireless high speed Internet access. Whether you're looking for a basic hotel room or one of our sweet suite options, you'll always have a clean and fresh room at Fairfield Inn & Suites Denver Aurora/Parker. ... more less
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