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“Great service”

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Best Western Plus Gateway Inn & Suites
Ranked #5 of 50 Hotels in Aurora
Certificate of Excellence
GreenLeadersBronze level
Indianapolis, Indiana
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great service”
Reviewed 30 June 2014

I stay at the Best Western Plus Gateway Inn & Suites every time I visit Denver. I love the proximity to the airport and downtown Denver! The Best Western is one of the only hotels that I have been able to find in the Denver area that has smoking rooms still! THANK YOU so much for that! The staff and employees at this hotel are clearly treated well as they go above and beyond to ensure their guests are enjoying their stay! There is some renovation going on but I never heard any noise at all! The rooms are clean and affordable! I will definitely be back soon!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank tammylou2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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504 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Pueblo, United States
2 reviews
Reviewed 28 June 2014

You want a great place to stay? You cannot go wrong. Would not stay anywhere else. Staff is friendly and helpful. Feels like home away from home. Everyone has a smile for you, they seem to like where they work. Rooms are clean and they are always helpful when you need something.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Anna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
Reviewed 24 June 2014 via mobile

The hotel was very nice and clean. The room was very roomy. The staff were all very nice, especially Becky in the breakfast room. She provided outstanding service and was so friendly and helpful. She went out of her way to help everyone and greeted everyone with a smile. She was awesome.

Stayed June 2014
Helpful?
Thank Tom D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
omaha, United States
1 review
Reviewed 23 June 2014

Staff were very nice and helpful with directions needed.Rooms very nice ,clean and decorated nicely.Breakfast was very good.Becky was so helpful and very nice....I would recommend this motel highly and the location was a plus.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rapid City, South Dakota
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 June 2014

Stayed there the night of 6-21-2014 and the night clerk needs more knowledge pertaining to his job and some lessons on customer friendliness, morning lady clerk was a bit rude also. The entire 4th floor had a nasty lingering smoke smell which somehow I later realized my clothes I brought in had a faint smoke smell to them from the rom (and I don't smoke and the people I was with don't either!). The bathroom fan was so loud and obnoxious, it sounded like a chainsaw was going off in there. Shower head sucked too. Was a VERY BAD choice of hotels. Don't go there.

Room Tip: Don't stay on the fourth floor.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shanna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern06161, General Manager at Best Western Plus Gateway Inn & Suites, responded to this review, 27 June 2014
Thank you for your comments pertaining to your recent stay at the Best Western Plus Gateway Inn & Suites and your comments regarding your check-in and check-out, we will review this with our team. Regarding the smoking smell, you had booked a smoking room through Priceline and normally we are more then happy to accommodate any room changes, but we were completely sold out that night. As part of our renovations this year we are planning on being 100% smoke free.
Again thank you for your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, United States
1 review
Reviewed 19 June 2014

Clean, comfortable, with friendly, helpful service. Wouldn't hesitate to return. This hotel is near a major hospital for children, and the staff was reassuring to our child who was to undergo surgery. Great value and a pleasant stay, despite the difficult circumstances.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Andrea V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trinidad, United States
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 17 June 2014

I like all of most everything but i wish the pool would stay open 24hrs. or at least longer hours open early around 5am and close later like around midnight. Some people have to leave before it opens and do not return until after it has already closed. when we stay its always for a hospital procedure so we never get to use the swimming pool.please consider changing the times. thank you ....

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
24 Thank Joan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Gateway Inn & Suites

Property: Best Western Plus Gateway Inn & Suites
Address: 800 S Abilene St, Aurora, CO 80012-3684
Phone Number:
Region: United States > Colorado > Aurora
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Aurora
#3 Romantic Hotel in Aurora
#3 Best Value Hotel in Aurora
#3 Business Hotel in Aurora
#8 Family Hotel in Aurora
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Gateway Inn & Suites 2.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
Best Western Plus Gateway Inn And Suites
Best Western Plus Gateway Hotel Aurora
Best Western Aurora
Best Western Gateway Hotel

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