Overall, my husband and I really enjoyed our stay at the Water Street Hotel. The good far outweighed the bad, which is what I expected based on the reviews here. I was somewhat worried about the Argentine ants as described in some reviews, but we were told at check-in to not leave any food open or outside of the fridge and they shouldn't be a problem. (Also, a note -- the Argentine ants are EVERYWHERE in Apalachicola, not just the Water Street Hotel. We saw them everywhere we went ... so if you're wildly opposed to ants, an outdoorsy vacation in Florida might not be for you.) We stayed on the 3rd floor and never saw an ant in our room or on our balcony, so it was not an issue for us.
-The room was wonderful. These "rooms" are really condos - much more spacious than your usual hotel room. We paid an average of about $200/night, and I feel like the room lived up to that price. We had a master bedroom with a king bed, another room that was a small dressing area (a nice dresser, chair, and another full bath), and then a spacious living room and full kitchen. There are flat-screen TVs in both the living room and bedroom, beautiful hardwood floors, and stainless steel appliances in the kitchen. I think our favorite part was the balcony - not only do you have great views, but the patio furniture is comfortable and perfect for lounging around. The only complaint I have about the rooms is the bathrooms -- they were both VERY small and had very weak water pressure. The water in Apalachicola is also very soft, which means your skin has that slippery feeling and it feels like the soap never truly comes off. It's frustrating enough trying to get shampoo and/or conditioner out of your hair with weak water pressure -- add in soft water that doesn't seem to cleanse well and it's a nightmare! My husband and I both felt dirty by the end of the weekend and showered immediately when we got home. Also, both bathrooms have pedestal sinks, which means no counter room.
The hotel staff:
-The staff was genuinely welcoming and very professional, especially Joan. Sometimes the attitude of hotel staff can ruin your experience, but I would say that this hotel's staff actually enhanced our stay. Every time we needed something, most of them went above and beyond to get it for us.
-I read another review that said their stay was ruined by poor housekeeping at this hotel ... and while I wouldn't at all say our stay was ruined, I would say it was dampened. The poor housekeeping is the only reason I would seriously caution someone against staying at this hotel. On the first day, we came back while the housekeeper was in our room and she was very polite. Before leaving she asked us if we needed anything else or extras of anything, and we said no and thanked her. After she left though, I realized that she didn't replace any of the towels (just took our dirty ones and didn't replenish them), and also didn't replace the continental breakfast that was in our fridge. I stopped by the front desk to get muffins for the next day, and the front desk clerk was very nice about it and apologized that it hadn't been replaced. On the second day, I assume housekeeping didn't come at all -- we came back to our room at about 3:30pm to find the pile of towels still on the floor, the bed unmade, and the room exactly how we had left it. We tried to call the housekeeping extension from our room phone, but it rang off the hook and no one ever answered. We then went downstairs and were told that housekeeping had already made their rounds for the day and they weren't sure why our room wasn't cleaned, but that a housekeeper was still there and she could come clean it. We opted to just take towels and clean the room ourselves. The woman at the front desk who gave us towels was very nice about it, and it wasn't a big deal to clean the room ourselves ... it's just not what you expect when you pay $200/night.
The "continental breakfast":
-The hotel states that they offer a complimentary continental breakfast, which is actually a muffin, yogurt, and a cup of fruit (per person) in your fridge. It worked out fine for us, but most continental breakfasts have more options. I realize that this hotel is limited by their size and they don't have a huge kitchen/dining area where they can serve hot breakfasts every morning to guests, but I think that should have been specified on their website.
Overall, we would stay here again and probably just ask for extra towels and bring our own breakfast bars. The staff was friendly and helpful, the views were spectacular, and the poor housekeeping didn't make too bad of an impression on us.
- Official Description (provided by the hotel):
- Thirty NEW upscale condominiums with all the services of a hotel! The minute you step onto the grounds, you'll lose track of everything but the beautiful natural wetlands and the lazy Apalachicola River. If you enjoy solitude, you'll enjoy this. One and two bedroom, two bath condos feature a living-dining area with fully equipped kitchen, stainless steel appliances, washer-dryer, flat screen cable TVs, high speed internet, private screened veranda overlooking the river, outdoor pool and daily maid service. ... more less
- Reservation Options:
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- Also Known As:
- Water Street Hotel And Marina
- Water Street Hotel Marina
- Water Street Apalachicola