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“Wonderful relaxing hotel, but extra charges were annoying.”

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One Ocean Resort & Spa
Ranked #1 of 3 Hotels in Atlantic Beach
Certificate of Excellence
Reviewed 30 December 2011

I read a previous review written my ManchesterRay. I could have written it myself. The decor in the hotel is fabulous, elegant, sophisticated and the ocean views from the spa and restaurant are spectacular, however a pet peeve of mine is when hotels tout extraordinary service that sets them apart from other establishments,,,,,and then they charge you extra for it. They make a big deal of providing a "docent" for each floor (First off, I always thought that the term "docent" referred to museum tour guides. Why not just call them valets? Not pretentious enough??) and they provided snacks and other amenities with the room, but why not just charge more per night up front instead of surprising their guests upon check-in? The $15 valet parking fee when their virtually empty parking lot was eight steps away was also excessive for the area. One useful bit of information: We asked if we could pay for an extra cot so that our daughter could stay in the room. The front desk told us that they were unable to provide a cot because the rooms were too small and that it was a fire hazard. They suggested that we purchase another room for her. All that said, the hotel is lovely if they'd just work out some small details.

  • Stayed: December 2011, travelled with family
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4  Thank LillyAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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889 - 895 of 1,099 reviews

Reviewed 23 December 2011

This modern hotel sits right by the beach and is in walking distance to restaurants and bars. The rooms are nice and comfortable, with excellent slick bathrooms. I have a few criticisms, however. They charge a resort fee of 25 USD, although not a hidden charge, it seems not optional and should thus be added to the room price. What you get for this compared to other hotels offering similar services is less clear (apart from free soft drinks and a few snacks). Second, I found the valet parking at 15 USD inconvenient and unnecessary since the car park is right by the entrance and I don't want to wait for my keys and someone to drive up if my car is parked 5m away. Finally, what designer is responsible for the elevator mess? You take one lift up to the first floor then have to lug your luggage some 20m to another set of elevators.
Overall, staff was very professional and friendly.

  • Stayed: December 2011, travelled on business
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4  Thank ManchesterRay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2011

Really great boutique hotel with some surprising amenities like a docent who will iron for you, free WiFi, and all snacks/drinks in the mini-bar included in the small resort fee. Would definitely stay here again. One note: if you want to spend a lot of time at the pool, this may not be the place for you. It is small and crowded. But the ocean is only steps away!

Room Tip: This is not a hotel with balconies (or very few).
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  • Stayed: April 2011, travelled as a couple
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1  Thank Vivi28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2011

One Ocean Resort was fabulous! My husband and I stayed a couple nights on business/pleasure. When you walk into the hotel the decor is absolutly beautiful wiith a contemporary fountain surrounded by modern but comfortable furniture. The beautiful decor continued up a grand staircase and to our room. The bedding and matress was exceptionally comfortable. All ther furnishings appear of a high quality. The bath area is on the small side with no bathtub but it did have a double headed shower. The were so many bath towels I could not count them. Too few towels are a hotel pet peeve of mine.

The resort sits on the beach with easy access to a great place to walk. We utilized the spa for a massage and were very pleased. The staff encouraged us to sit in comfortable loungers and look at the beach where the waves rolled on to the shore. We were treated to wine prior to our massage. Upon completion we were encouraged to relax in the area once we finished our massages. Not once did we feel like we were hurried to begin or end our visit.

The only problem we encountered was a broken air conditioning unit. After a couple attempts to fix the unit the the staff moved our belongings to another room. The front desk employees were very friendly and equally apologetic for the air conditioning inconvenience.

The resort is beautiful, modern, and staffed with warm and welcoming employees. It is the little things that made our visit. From the sound machine which was tuned to ocean waves which greet you upon entry to the room... to the lighted candles which lined the stair case each evening. Though you were surronded in luxury there was a sense of home away from home.

My husband and I will absolutly return to this resort.

  • Stayed: December 2011, travelled on business
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1  Thank GandLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2011

A memorable get away for my wife and I, who live only ten miles from Atlantic beach. Once inside the resort, we were many miles and 'every day cares' away. The visit, although just one afternoon,evening and morning, was memorable and will be repeated and extended. From the valet service handing us the keys to our room on arrival, the concierge showing us to our beautiful deluxe king superior (at very reasomable rate) with view of the beach, to the docent services, we had a great time. The resort fee, for docent services, built into the cost of room is a great value and guest should not be shy about accepting this fee for the docent / resort services, and they should also not be shy about employing its 'touch of the button' very friendly service. The free early coffee pot and paper delivered to room, ahead of the later in room breakfast- served on linen and real china, with all the trimmings- was very delicious and ample, with home made muffins and pastries. Excellent value. What also set this visit and Ocean One apart was the top to bottom great service from the 'proud to be there', and very 'happy camper' staff, who accepted and attended to our every request as if we were doing them a favor . All impecably executed. Gil and Nancy

Room Tip: Web site, plus phone call to reservations. Very accurately shown on web site and follow up by staff...
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  • Stayed: November 2011, travelled as a couple
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Thank Prescott1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2011

We spent five days at One Ocean and had a wonderful experience. The service from all the staff was fantastic, they were all courteous and helpful. The lobby bar was exceptionally fun thanks to the bartender, Hugh. Highly recommend visiting him for a custom made cocktail. The spa was beautiful and the treatments were relaxing.

The only negative thing I can say is the bathrooms in the rooms are extremely small and can't fit two people. Otherwise, the location and service make up for what the bathrooms lack.

  • Stayed: December 2011
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Thank riesenweber3131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2011

Beautiful decor, responsive staff...almost as good as the Ritz. All rooms have ocean view. Only downside: It's 20+ miles from downtown, so not a good option for biz travel.

  • Stayed: October 2011, travelled with friends
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Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about One Ocean Resort & Spa

Address: 1 Ocean Blvd, Atlantic Beach, FL 32233-5262
Phone Number:
Region: United States > Florida > Atlantic Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Atlantic Beach
Price Range: £162 - £222 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — One Ocean Resort & Spa 4.5*
Number of rooms: 193
Official Description (provided by the hotel):
Escape to Oceanfront splendor with luxury accommodations and intuitive service at our Florida vacation resort. The artful getaway is situated on the sweeping white sands and rolling waves of the Atlantic Ocean in Atlantic Beach, minutes from Jacksonville. Enjoy award-winning cuisine with ocean views at our Azurea Restaurant. Toast to an unforgettable evening with an ocean inspired cocktails, delicious martini or mixed drinks at our Azurea Lounge. Rejuvenate your body and spirit at The Spa at One Ocean. The luxury oceanfront resort luring guests in with its cobblestone streets featuring an eclectic mix of shops, restaurants, art galleries, ice-cream parlors and nightlife options. ... more   less 
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Also Known As:
1 Ocean Resort
One Ocean Hotel Atlantic Beach
One Ocean Atlantic Beach
One Ocean Resort & Spa Atlantic Beach, Florida

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