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“Prepare to Be Spoiled!” 5 of 5 bubbles
Review of One Ocean Resort & Spa

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One Ocean Resort & Spa
Ranked #1 of 3 Hotels in Atlantic Beach
Certificate of Excellence
Manhattan, Illinois
Level Contributor
170 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Prepare to Be Spoiled!”
5 of 5 bubbles Reviewed 5 March 2014

Just back from a week at One Ocean--what a treat! Not only is the property gorgeous, but I experienced the best customer service of my life! From the moment of check-in, the staff was gracious and friendly. The rooms are gorgeous, with top-notch products. (I came home and ordered the ~H2O+ hair products for myself. The hotel is located right on the beach, with miles of walking, sunning, and splashing right out the door. A couple of things for you to know: 1. Each floor has a Docent, who tends to all your needs. This means there are no ironing boards in the room--you push a button on your phone, and someone shows up to take your clothing to be steam pressed. The same is true for coffee in the morning, or at other times. It is delivered to your door. 2. The resort fee covers your individually-stocked snack drawer and beverage refrigerator. When you make your reservation online, you are directed to a page where you indicate what types of snacks and (non-alcohol) beverages you want. When you check in, voila! They are waiting for you! If there is a downside to One Ocean, it's that all these perks require tipping. A couple dollars here and there all day, plus the housekeeping, plus every time you get your car pulled up. Be prepared with lots of fives and ones. Other than that, it's a slice of heaven! Enjoy!!

Room Tip: If you can score a full ocean view, you'll get a sliding door that lets in the wonderful salt ai...
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  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Suzy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sileshi M, General Manager at One Ocean Resort & Spa, responded to this review, 10 March 2014
Thank you, Suzy B, for your five star review of One Ocean Resort & Spa. We're glad to hear you enjoyed the sand and sun, and took advantage of our Docent service, designed to take care of all the details for our guests so you don't need to waste a second of precious vacation time. The guest experience is our top priority, and we're delighted you experienced a little slice of heaven during your stay. We hope we have a chance to spoil you again soon, and look forward to your next visit.
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981 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (270)
Date | Rating
  • English first
  • French first
  • German first
  • Norwegian first
  • Spanish first
  • Swedish first
  • Any
English first
grand island, new york
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 28 February 2014

Lovely, direct,oceanfront property in excellent overall condition. To me, it is a hybrid Inn/Resort-lots of services you would find at a high end resort, but more the kind of feeling you have when you have the pleasure to stay at a fine inn. So refreshing to be able to find a place like this in the heart of a sweet little beachtown like Neptune Beach vs. having to stay in a bigger, snobby beach town or concrete jungle type area to find this type of quality. Decor throughout is VERY high end & the tranquil color scheme lends a comforting beach feel to your stay. Staff were ALL so welcoming, polite and professional. That being said, it is no doubt a difficult balance for the staff to try to strike- to be there to help guests when they need help, but kind of not "be there" when they don't want or need help. We are generous tippers so the issue was not the money-but-maybe a different system could be devised so it works out better for guests and staff (we stayed at another oceanfront property nearby & they charged the tip up front so that was all set & you could relax about that part/leave extra if staff did a lot for you ). Also, we wished that the dining room/lounge menu contained more simple/classic offerings. Maybe I am wanting a little more "Inn" and a little less "resort"?? Couple minor blips, but still rate One Ocean a 9.9 on a scale of 10 & cannot wait to return!

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank wannabfla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sileshi M, General Manager at One Ocean Resort & Spa, responded to this review, 5 March 2014
Dear wannabfla, thank you for sharing your thoughts regarding your recent stay at One Ocean Resort & Spa. Our guests' feedback allows us to continue offering the most intuitive service possible, and we appreciate your comments about our welcoming and professional staff. We're delighted to hear you enjoyed our resort service, as we take great pride in offering the best possible guest service through our Docents, so that our guests don't have to waste any precious vacation time. The menu at Azurea changes seasonally in order to use the freshest, local ingredients as possible, and we hope you will get to experience some new menu items during your next visit. We look forward to welcoming you again during your next visit to Atlantic Beach.
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Glenealy, Ireland
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 26 February 2014

We had a really great time here. Great location and a lovely beach. The kids really enjoyed their time there. We will definitely be coming back here. Lovely staff who want to help. Keep an eye out though for the additional charges

  • Stayed February 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ggp1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sileshi M, General Manager at One Ocean Resort & Spa, responded to this review, 5 March 2014
Thank you for choosing to stay at One Ocean Resort & Spa for your recent trip, ggp1976. We're delighted to hear your family had a wonderful experience. Our resort fee allows us to offer our intuitive Docent service, so that we can take care of all the details allowing you more relaxation time. We appreciate your review and hope to welcome you and your family again soon.
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Commerce, Georgia
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed 25 February 2014

I actually did not stay here. I just stopped to ask room rates. A man came to our car and I asked if he knew about the room rates. He said different prices I would need to check inside. I got out and went indoors. I noticed a bar in the lobby part but it took me awhile to find where the reception desk was. I asked the lady about prices. They were fully booked. By the way, the patrons coming in the bar area were very loud and distracting. She was nice enough to put the prices on a hotel card for me. They were just too expensive anyway so we went back to get into the car. Not known to me, before going in, my husband had to surrender the car keys while we went into ask questions. If I had know that ahead of time, I wouldn't even bothered to go in. I felt like we were on candid camera or something. I've never heard of having to turn over your car keys for inquiries on a stay. That let me know it's not a place for me to stay. May be a nice facility, I don't know. I just didn't like that procedure at all, plus the prices were over the top for my budget.

Stayed February 2014, travelled as a couple
Helpful?
2 Thank W A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sileshi M, General Manager at One Ocean Resort & Spa, responded to this review, 5 March 2014
Hi W A, we appreciate your interest in One Ocean Resort & Spa. Our resort provides valet service for all arriving guests, but we apologize for the inconvenience with your car keys. We'd love the opportunity to discuss options for accommodations if you are still interested. Please let us know if you'd like more information, and thank you for the consideration.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hershey, PA
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 24 February 2014

No, I can spread the cream cheese on my bagel myself, thanks. No, you don't need to arrange the replacement shampoos. Actual statements uttered during my first visit here. Lovely hotel, great location on the water, enjoyable local charm in restaurants and a few shops, perfect for a short stay, but the one button docent service for nearly everything was cute for ten minutes. That being said, you must stop at the lobby bar and have Hugh craft you a custom adult beverage, and enjoy his company for a bit...he is a treasure.

Room Tip: Ensure you get a balcony/ocean view, and away from the service room at the end of the hall (avoid 20...
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  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tonywar289
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sileshi M, General Manager at One Ocean Resort & Spa, responded to this review, 5 March 2014
Dear tonywar289, thank you for your feedback regarding your recent stay at One Ocean Resort & Spa. Our Docent service is designed to take care of all the details, so that our guests will have more time to focus on their experience without wasting precious vacation time. We certainly want to create a stay that is optimal for each guest, so please feel free to share your preferences for the extent of our services during your next visit. We're glad you enjoyed Hugh's company and delicious beverages at the bar, and will pass along the compliments. We hope you will choose to stay at One Ocean again when your travels bring you back to Atlantic Beach.
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Lancaster, Pennsylvania
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 20 February 2014

This was indeed a very nice hotel BUT the room rate quoted does not include a $20 per day valet parking (you cannot park anywhere yourself) and, most egregious, a $25 dollar a day "resort fee". For $25 you can have anything from the mini-bar (small sodas and water) or the snack drawer ( Goldfish, Snickers bar, Milano cookies and a few other snacks that were so unappealing I don't remember what they were). At the front desk they tell you that they will get you whatever you want but when I asked for pretzels, popcorn or potato chips, they didn't have them. The rooms have no ironing board, no magnifying mirror, no safety bar in the shower and no coffee maker. Yes, you can call down for coffee and they will bring it to your room.

When we checked in we were not told about these fees or services. Another couple traveling with us were told about it once they were in their room, but we were not. I can only recommend this hotel if you know about the fee in advance and are willing to pay for these services.

  • Stayed February 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank K H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SileshiMengiste, General Manager at One Ocean Resort & Spa, responded to this review, 24 February 2014
Dear K H, thank you for reaching out to us with your concerns. The valet and resort fees are showcased within the pre-arrival communications and we will review the placement of this message to ensure it is clear. The comfort of our guests is always a number one priority, and our seamless check-in, Docent service and "One Touch" features are among many that ensure our guests enjoy a relaxed "hands off" experience. Your feedback is important to us in order to provide the best experience for our guests, and we appreciate you sharing your thoughts. We hope you enjoyed your time at One Ocean Resort & Spa, and would be happy to discuss your stay in further detail if you wish.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Capua, Italy
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 17 February 2014

One Ocean - luxury right here in Jacksonville. I've stayed in LA, NYC, Chicago, Dallas, Pittsburg and Seattle in the last 6 months. One Ocean, 20 miles from my home, was nicer than all the rest, hands down. Greeted at my vehicle with top notch concierge service, the key to my room, and the best bell service I've seen... we went from there. Personal concierge service that really felt PERSONAL. Hugh, the wizard mixologist in the lobby bar was a Vegas act by himself. No lie. The 3rd floor room was immaculate, roomy, well appointed and warm. The spa was spotless, looking right over the sand dunes and the staff there were extremely personable. These Jackson-villians have their act together, people.

Room Tip: Get an east-facing room if you can get it.
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  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank FixeRain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SileshiMengiste, General Manager at One Ocean Resort & Spa, responded to this review, 24 February 2014
Thank you, FixeRain, for your five-star review of Ocean Resort & Spa in Atlantic Beach. We strive to make each stay as personalized as possible through our Guest Historian, seamless check-in and intuitive Docent service, and are delighted to hear our guest service exceeded your expectations. We're glad you were able to take advantage of The Spa, as well as a sip a spirited beverage from Hugh! We will be sure to pass along your compliments. Thank you again, for your comments. We sincerely appreciate your feedback and hope to welcome you again in the near future.
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Additional Information about One Ocean Resort & Spa

Property: One Ocean Resort & Spa
Address: 1 Ocean Blvd, Atlantic Beach, FL 32233-5262
Phone Number:
Region: United States > Florida > Atlantic Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Atlantic Beach
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — One Ocean Resort & Spa 4.5*
Number of rooms: 193
Official Description (provided by the hotel):
Escape to Oceanfront splendor with luxury accommodations and intuitive service at our Florida vacation resort. The artful getaway is situated on the sweeping white sands and rolling waves of the Atlantic Ocean in Atlantic Beach, minutes from Jacksonville. Enjoy award-winning cuisine with ocean views at our Azurea Restaurant. Toast to an unforgettable evening with an ocean inspired cocktails, delicious martini or mixed drinks at our Azurea Lounge. Rejuvenate your body and spirit at The Spa at One Ocean. The luxury oceanfront resort luring guests in with its cobblestone streets featuring an eclectic mix of shops, restaurants, art galleries, ice-cream parlors and nightlife options. ... more   less 
Reservation Options:
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Also Known As:
1 Ocean Resort
One Ocean Hotel Atlantic Beach
One Ocean Atlantic Beach
One Ocean Resort & Spa Atlantic Beach, Florida

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