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“Top-notch service”

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One Ocean Resort & Spa
Ranked #1 of 3 Hotels in Atlantic Beach
Certificate of Excellence
Orlando, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Top-notch service”
Reviewed 13 July 2014

Not only located in the perfect spot with shops and restaurants within walking distance, One Ocean a Resort offered top notch service. We loved their concept of "docent" and the personalized level of service. Add the COMPLIMENTARY drinks and snacks found in the room and we couldn't be happier--not to mention free coffee and tea service in the a.m.! It's the little things that make the difference and that's where One Ocean Resort excels. Best stay we've had in years--and we travel quite a bit!

Room Tip: Request partial ocean view for best value.
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  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Dianne V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sileshi_M, General Manager at One Ocean Resort & Spa, responded to this review, 14 July 2014
Dianne V., thank you for your review of One Ocean Resort & Spa. We too love our prime location within walking distance of premier shopping, dining and entertainment. Our team here at One Ocean strives to provide helpful, personable and friendly customer service to make for a memorable stay and we re so glad that we could leave a lasting impression on you. We very much look forward to your next visit with us, when perhaps you may enjoy a meal at our signature restaurant, Azurea! Thank you again for sharing your experience, Dianne.

Regards,
Sileshi Mengiste
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (287)
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English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 July 2014

Fabulous location, but the resort offers only valet parking for $25 per night. There is free parking in the area on public streets and in local business parking lots, but a lot of ominous signs threatening to tow "unauthorized" vehicles. They also charge a $25 a day resort fee, on top of an absurd $359 for a tiny room, a tiny bath, few in room amenities (no iron or ironing board) and the bathroom is poorly laid out...the door opens the wrong way, the door can't be opened with a bath mat on the floor. Housekeeping came to the room and took our bathrobes mid-day while we were out. The elevators are slow and overcrowded.

Room Tip: Call and negotiate for something bigger! Beach views are fabulous.
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Hflyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sileshi_M, General Manager at One Ocean Resort & Spa, responded to this review, 14 July 2014
Hflyboy, thank you for taking the time to share your experience at One Ocean Resort & Spa. We sincerely apologize for the lack of attentive service you experienced at One Ocean. This is not up to the standards we uphold for customer service and we will look to see where the breakdown in communication occurred. We do hope you will give us another chance to impress you on your next visit to Atlantic Beach and please be sure to look to our website to find the best deals and rates.

Regards,
Sileshi Mengiste
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
150 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 12 July 2014

I live in Jacksonville and the wife and I did a little stay-cation July 4th weekend at One Ocean and it was awesome. If you like to be pampered and have a willing and attentive staff waiting on you hand and foot, then you have found your resort hotel. Want anything? One button on your phone and it's yours. The resort fee includes all the snacks you can eat, so you got that going for you. Each room has a mini fridge, perfect for 6 packs of....soda or leftovers from all the great restaurants in walking distance. The rooms are clean and fantastic. The king sized bed is amazing. If there is one mini complaint, it would be that the bathrooms are on the small size, but no big deal. In short, stay here, do nothing, and have a great time.

Room Tip: The deluxe rooms that look down the beach instead of at it are great. You still can see a lot of th...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank mkings12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sileshi_M, General Manager at One Ocean Resort & Spa, responded to this review, 14 July 2014
mkings12, thank you for your review of One Ocean Resort & Spa. We're thrilled to hear we could help make for a memorable Fourth of July weekend for you and your wife! Our team here at One Ocean strive to provide attentive, personable and helpful guest service to make for a memorable stay. We too love our luxury accommodations and beautifully designed interiors to make our guests feel right at home. We do hope you will be joining us again the next time you are in Atlantic Beach and we wish you the best on all future travels.

Regards,
Sileshi Mengiste
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tallahassee, Florida
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 10 July 2014

Always love staying at One Ocean Resort. Staff always pay attention to details. We loved our room with a balcony facing the ocean. My husband was at the resort for business using the conference room facilities. I enjoyed the pool area and spa. The pool has chair sided food and beverage service. I always enjoy going to the spa at this resort. Very relaxing and always enjoyable!

Room Tip: I personally like the rooms with a balcony that face the ocean.
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  • Stayed May 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Travel4Fun465
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sileshi_M, General Manager at One Ocean Resort & Spa, responded to this review, 11 July 2014
Thank you, Travel4Fun465, for taking the time to review One Ocean Resort & Spa. Our team here at One Ocean strives to provide helpful, personable and attentive service to make for a most memorable stay, and we are so glad to hear we could leave a lasting impression. It's great to hear you took advantage of our beautiful private beach and luxury amenities. We do hope you will be joining us again the next time you find yourself in Atlantic Beach.

Regards,
Sileshi Mengiste
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tallahassee, Florida
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 7 July 2014

Overall we had a great stay. We chose an oceanfront room with a balcony for the 4th of July holiday and were pleased with the choice. It was well worth the extra money for that beautiful view. All in all we had a very relaxing trip. I was, however, terribly disappointed with the entire beach setup. First, as mentioned in other reviews, there is a charge each chair and umbrella which makes that lack of service even more disappointing. For some reason, they don't set up the chairs ahead of time as I am used to seeing at other resorts; they wait for you to come down then drag the chairs out individually and set them up. This means that anybody from around town can come and post up taking the prime beach real estate. It also means that you sit there and wait while they are either helping those ahead of you or setting up your chairs (on the worst day I waited 20 minutes and there was only on group being set up ahead of me). They don't offer any type of beach service (drinks, adjusting umbrellas and chairs, etc.); once they drag your chairs out to the beach you are on your own. At one point I had asked for a couple of towels and was instructed to walk myself up to the pool house to get them. For the price of the rooms and an establishment that boasts excellent service I found this all odd. In addition to that, it seemed that they rent umbrellas and chairs to non-hotel guests as I was asked whether I was a guest of the hotel or would be paying cash. This was frustrating because we were unable to get an umbrella one of the days. If I return I will bring my own chairs, umbrella, and a cooler and will be much happier. Other than the beach the staff was very friendly and helpful.

Room Tip: Splurge for the oceanfront room with a balcony!
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ghoney920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sileshi_M, General Manager at One Ocean Resort & Spa, responded to this review, 9 July 2014
Thank you for your review of One Ocean Resort & Spa, ghoney920. We love our oceanfront views with stunning sights of our private, white sand beach. We sincerely apologize for the lack of attentive service you experienced. This is unacceptable by One Ocean standards and I will immediately look to see where the breakdown in communication occurred. We are glad to hear you staff could accommodate and make for a pleasant stay otherwise. Thank you again for bringing these issues to our attention so we may work to remedy this immediately. We hope to have another chance to impress you the next time you are in Atlantic Beach!

Regards,
Sileshi Mengiste
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 July 2014

I was looking for a place on the ocean near Jacksonville for a short family vacation and got a recommendation for One Ocean. I was a bit hesitant because of the $$$$ (including valet and resort fees). None-the-less, I decided to indulge because it was a short stay and wanted something nice for the family.

Once we got there, I upgraded to an ocean front room! The lobby areas was clean bright and smelled fresh. The room was well prepared and smelled fresh. No musty, moldy odors - from ocean spray, salt air etc.

We all had a great time. The family really enjoyed the docent services - Never ending supply of water/soda for the refrigerator and snacks. I enjoyed the room service coffee (very flavorful) delivered promptly at 7:30 a.m. I also enjoyed sitting at nights on the balcony and listening to the waves breaking on the shore. The sliding glass door was a bit heavy because it was impact resistant but it slid very easily. I could hardly believe the H2O Sea Marine shampoo. Valet service was fast. Many family restaurants within walking distance (2-3 blocks) of the hotel.

My only complaint was the additional charges for beach umbrella and chair! I though that it would have been included in the Resort Fee. Never-the-less, I would go back.

Room Tip: I loved the ocean front room - worth the extra cost.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SometimeTraveller305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sileshi_M, General Manager at One Ocean Resort & Spa, responded to this review, 7 July 2014
Thank you for taking the time to review One Ocean Resort & Spa. We are so glad you enjoyed our spacious guest bedroom with beautiful waterfront views and interiors that reflect the surrounding soothing ambiance. We are so glad your family could enjoy our luxury amenities and personable customer service that makes for a most memorable stay. We do hope you will be joining us again the next time you are in Jacksonville, when perhaps your family may try our signature restaurant, Azurea!

Regards,
SIleshi Mengiste
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Province of Pisa, Italy
Level Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 July 2014

I have never been to a hotel with so much great service! I am still shocked by it. From the moment we got out the car, they already checked us into our room! They took our keys and parked it for us, then guided us to our room. They have numerous little things that simply make the stay better! I loved this place personally. Coming from a hotel in Alabama a couple months back that had bed bugs to this one was truly a life saver. We hated hotels after that stay, but we were glad to know One Ocean hotel had saved our views of hotels! Seriously, great stay! Also, ITS CONNECTED TO THE BEACH ALSO! Simply amazing!

Room Tip: Get a Beachfront Room!
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Otis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sileshi_M, General Manager at One Ocean Resort & Spa, responded to this review, 7 July 2014
Otis S., thank you for taking the time to review One Ocean Resort & Spa. Our team here at One Ocean strives to provide optimal guest service to make for a memorable stay and we are so glad we could leave a lasting impression on you. We too love our location right among the beach, perfect for a summer getaway. We very much look forward to your next stay with us the next time you are in Jacksonville, Otis S!

Regards,
Sileshi Mengiste
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about One Ocean Resort & Spa

Property: One Ocean Resort & Spa
Address: 1 Ocean Blvd, Atlantic Beach, FL 32233-5262
Phone Number:
Region: United States > Florida > Atlantic Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Atlantic Beach
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — One Ocean Resort & Spa 4.5*
Number of rooms: 193
Official Description (provided by the hotel):
Escape to Oceanfront splendor with luxury accommodations and intuitive service at our Florida vacation resort. The artful getaway is situated on the sweeping white sands and rolling waves of the Atlantic Ocean in Atlantic Beach, minutes from Jacksonville. Enjoy award-winning cuisine with ocean views at our Azurea Restaurant. Toast to an unforgettable evening with an ocean inspired cocktails, delicious martini or mixed drinks at our Azurea Lounge. Rejuvenate your body and spirit at The Spa at One Ocean. The luxury oceanfront resort luring guests in with its cobblestone streets featuring an eclectic mix of shops, restaurants, art galleries, ice-cream parlors and nightlife options. ... more   less 
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Also Known As:
1 Ocean Resort
One Ocean Hotel Atlantic Beach
One Ocean Atlantic Beach
One Ocean Resort & Spa Atlantic Beach, Florida

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