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“Staff is great!”

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One Ocean Resort & Spa
Ranked #1 of 3 Hotels in Atlantic Beach
Certificate of Excellence
Allentown, Pennsylvania
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Staff is great!”
5 of 5 bubbles Reviewed 28 August 2014

Staying at this hotel, and it is one of the better ones I have been to. Very clean, and the staff pays close attention to details that make the stay better. Zachary in reservations was very helpful, and the housekeeper Judy was fantastic. Highly recommend this hotel!

  • Stayed August 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Travel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sileshi_M, General Manager at One Ocean Resort & Spa, responded to this review, 3 September 2014
Thank you for taking the time to review One Ocean Resort & Spa. Our team here at One Ocean strives to provide optimal customer service to make for a memorable stay, and we are so glad to have left a lasting impression on you. We do hope to see you again the next time you find yourself in Atlantic Beach.

Best,
Sileshi Mengiste
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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992 reviews from our community

Traveller rating
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    212
    99
    38
    43
See reviews for
213
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190
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (274)
Date | Rating
  • English first
  • French first
  • German first
  • Norwegian first
  • Spanish first
  • Swedish first
  • Any
English first
Easton, Maryland
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 24 August 2014

We were recently treated to a very relaxing, enjoyable stay at One Ocean Resort and Spa. Our room was luxurious, stylish, and comfortable. It was clear that much effort was placed on the interior design of this resort. Beverly and her staff at the spa went above and beyond in providing expert care. At the Azurea restaurant, we were treated to a fine dining experience with the help of Chance. Chef Jacos and colleagues prepared a Hawaiian sea bass and filet mignon to perfection. It was so nice of him to come out to meet with us personally.
The beach was beautiful, and we could have stayed there all day. The pool was a bit small but it really was quite a nice social venue. What else....ah yes, the lounge and the drinks! The mixologists knew their trade quite well.. The lounge had a cool south beach feel to it.
The area around One Ocean had an excellent array of restaurants. We really enjoyed the Flying Iguana and Mezza. Just by Mezza, a jazz band played through the evening.
Thank you.

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank volkanGI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sileshi_M, General Manager at One Ocean Resort & Spa, responded to this review, 27 August 2014
Thank you for taking the time to review One Ocean Resort & Spa. We are thrilled to hear that you had such a wonderful experience at our beachfront resort. Our relaxing interiors take note from our blissful beach surroundings, right outside our doors, and we are glad you enjoyed. Our team here at One Ocean strives to provide optimal customer service to make for a memorable experience. We look forward to your next visit with us the next time you find yourself on Atlantic Beach!

Best,
Sileshi Mengiste
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Honolulu, Hawaii, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 23 August 2014

It should be said that the staff at One Ocean is kind, attentive, and exceptional. They were surely the highlight of the hotel and really go above and beyond to provide personalized service. The decor is modern and attractive. The food and drinks, though very pricey, are very good indeed. My spa service was adequate, but not exceptional. The rooms themselves are well appointed and comfortable.

My issue is with the fact that during our trip (end of the summer) the place was absolutely SLAMMED with families who were very loud and seemingly EVERYWHERE, in various states of undress. Yes, it is a beach hotel, but I was genuinely stunned at how many people flip-flopped through the lobby in wet swimsuits and towels. It seemed to me there were a lot of non-guests about, especially in terms of the valet service (which is the only parking option), for which we waited 20 minutes or so on some occasions. I found the huge, noisy crowds cast a negative shadow over our stay. I wish we had either spent less money at another hotel or a similar rate in Ponte Vedra, where it likely would have been more peaceful.

Though a very nice effort, perhaps Atlantic Beach isn't really a good place for an upscale resort.

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Sally D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sileshi_M, General Manager at One Ocean Resort & Spa, responded to this review, 27 August 2014
Sally D., thank you for your review of One Ocean Resort & Spa. We are so glad to hear that our attentive and personable staff left a lasting impression on you. We sincerely apologize for the inefficient valet service you experienced and we can assure you that this is not up to the standards in which One Ocean tends to operate. We do hope our staff and luxury accommodations made your stay a comfortable one, regardless of the other hotel guests. We do hope you will give us another chance to impress you, Sally, the next time you find yourself in Atlantic Beach.

Best,
Sileshi Mengiste
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hollywood, florida
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 August 2014

Staff amazing. Resort amazing. The decor is absolutely beautiful. The rooms are beautiful and tastefully decorated. The entire resort is unbelieveable. Located in a great area. Surrounded by restaurants, bars and shopping. Had a great time. Would definitely stay here again.

Did not get an opportunity to eat at the restaurant but did get an opportunity to review the menu. Prices are reasonably, and great selection of foods. Coffee is served in lobby or brought to room, and it is outstanding coffee.

Room Tip: A must when vacationing in the Jacksonville Beach area.
See more room tips
  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank lasvegas1211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sileshi_M, General Manager at One Ocean Resort & Spa, responded to this review, 20 August 2014
Lasvegas1211, thank you for your review of One Ocean Resort & Spa. Our team here at One Ocean strives to provide personable, attentive and friendly service to make for a most enjoyable stay. We are thrilled to hear we have left a lasting impression on you. We too love our prime location on Atlantic Beach, within walking distance of premier shopping, dining and entertainment. We do hope you will be visiting us again in the future, when perhaps you may enjoy a meal at our signature restaurant Azurea. Thank you again for taking the time to share your experience.

Best,
Sileshi Mengiste
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hoschton, Georgia
Level Contributor
141 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed 18 August 2014 via mobile

Our stay was pleasant and the decor was very beautiful and tasteful; both public areas and our private room. Everyone was gracious for the most part, particularly Patrick. What a hospitable and industrious young man! He is a credit to the hotel. However, the pool area was surprisingly small and crowded, as was the elevator...and my phone conversations with spa employees were less than satisfactory. I never did get through to the hair stylist. I'm glad we experienced this hotel as a splurge, but I would never stay here regularly. The value just isn't there.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank UniqueCritique2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sileshi_M, General Manager at One Ocean Resort & Spa, responded to this review, 20 August 2014
UniqueCritique2012, thank you for your review of One Ocean Resort & Spa. We too love our beautifully designed interiors that reflect the stunning oceanfront views just outside the window! Our staff strives to provide helpful, attentive and personable customer service. However we do apologize for the poolside service you experienced and will immediately look to see where the breakdown in communication occurred as nobody should experience this level of service. We do hope you will be joining us again the next time you find yourself on Atlantic Beach!

Best,
Sileshi Mengiste
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 17 August 2014

Overall rating based on other reviews but review is to stress the details that were hard to discover.

Disclaimer: I have not stayed at this hotel. I spoke with a reservation specialist to ask my many questions for clarification.

No free breakfast.
No free beach chairs, of the few that are available.
No free parking. If your car is on-site it must be "serviced" by valet at $25/day! otherwise, good luck with hard to find street parking.

Room rates vary from site to site and may even be cheaper at 3rd party sites.

The service and comfort, according to reviews, seem 4-star. Strongly considering but that parking fee ON TOP of Docent (butler) fee of $25 is a tough pill to swallow.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank liberatedbytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sileshi_M, General Manager at One Ocean Resort & Spa, responded to this review, 20 August 2014
Liberatedbytravel, thank you for shedding light to potential guests of One Ocean Resort & Spa. We do hope you will be joining us in the future for the chance to experience our resort firsthand. Best of luck with future travels.

Best regards,
Sileshi Mengiste
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, FL
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 14 August 2014

The philosophy at one ocean is one of the best I have heard in years. The plans are well executed throughout the guest experience. The hotel will try to follow the request in the guest request section down to flowers and our favorite candy in the room upon arrival. Each balcony has a unique view of either the ocean or the quaint city and shopping around. The food was impeccable and service was first class. Even if the hotel is "old" , the cleanliness and hospitality give it the most southern charm out of any Atlantic Beach hotel.

Room Tip: High floors give great ocean views.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Ellisonctc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sileshi_M, General Manager at One Ocean Resort & Spa, responded to this review, 15 August 2014
Ellisonctc, thank you for taking the time to share your experience at One Ocean Resort and Spa. We are so thrilled that we were able to leave a lasting impression on you with our personable, friendly and attentive guest services. Our team here at One Ocean strives to share a special experience for each of our guests. We do hope you will be joining us again the next time you find yourself in Atlantic Beach.

All best,
Sileshi Mengiste
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about One Ocean Resort & Spa

Property: One Ocean Resort & Spa
Address: 1 Ocean Blvd, Atlantic Beach, FL 32233-5262
Phone Number:
Region: United States > Florida > Atlantic Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Atlantic Beach
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — One Ocean Resort & Spa 4.5*
Number of rooms: 193
Official Description (provided by the hotel):
Escape to Oceanfront splendor with luxury accommodations and intuitive service at our Florida vacation resort. The artful getaway is situated on the sweeping white sands and rolling waves of the Atlantic Ocean in Atlantic Beach, minutes from Jacksonville. Enjoy award-winning cuisine with ocean views at our Azurea Restaurant. Toast to an unforgettable evening with an ocean inspired cocktails, delicious martini or mixed drinks at our Azurea Lounge. Rejuvenate your body and spirit at The Spa at One Ocean. The luxury oceanfront resort luring guests in with its cobblestone streets featuring an eclectic mix of shops, restaurants, art galleries, ice-cream parlors and nightlife options. ... more   less 
Reservation Options:
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Also Known As:
1 Ocean Resort
One Ocean Hotel Atlantic Beach
One Ocean Atlantic Beach
One Ocean Resort & Spa Atlantic Beach, Florida

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