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“Very nice but could use a little polish” 4 of 5 bubbles
Review of Turnberry Isle Miami, Autograph Collection

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Turnberry Isle Miami, Autograph Collection
Ranked #1 of 8 Hotels in Aventura
Certificate of Excellence
new york
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Very nice but could use a little polish”
4 of 5 bubbles Reviewed 9 January 2014

My husband is a Marriott Platinum member so we travel frequently with Marriott.We stayed at the Turnberry Isle after Christmas for a week over New Years and the resort is quite beautiful but definitely could use a little updating.We had in a junior suite and it was quite spacious but again a little tired. For $650/night plus resort fee and parking you expect a 5 star experience.The staff was wonderful and our dinner at Bourbon Steak was outstanding. Would we return? Probably not, for the price we've enjoyed the Ritz in Key Biscayne and Naples much more. If they update, perhaps.

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank chaase3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,752 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (381)
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New York
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 9 January 2014

We just returned from a 6 night stay at the resort.. The staff tries very hard to please and that is the best part of the resort. We had a room in the Jasmine building which was very spacious and well appointed. AS a Marriott gold member we were not upgraded to a better view room as we were told they were sold out.The biggest disappointment was the pool and golf facility.The Miller course is very ordinary and the price tag of 280 dollars for a round was absurd .. It is not exactly Pebble beach by any stretch. In addition the course was crowded and wait times were commonplace even at that price. Also the pool chair situation is ridiculous. People reserve chairs for children that don't use them and the chairs are touching so you are literally touching a stranger all day if you are even able to get a lounge chair. The atmosphere felt claustrophobic, almost as if in a concrete jungle.. With all the other options available , we would not return..Ritz in Key Biscayne a much better choice!

  • Stayed January 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank marisa1170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Turnberry-Mgmt, Manager at Turnberry Isle Miami, Autograph Collection, responded to this review, 13 January 2014
Thank you for taking the time to share your experiences at Turnberry Isle Miami with us. Your feedback is greatly appreciated, and is an invaluable tool for us to ensure that we are doing everything possible to satisfy the needs of our guests. We take our guests comments very seriously and will use your feedback to improve and deliver a better guest experience.
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
266 reviews
261 hotel reviews
common_n_hotel_reviews_1bd8 552 helpful votes
5 of 5 bubbles Reviewed 7 January 2014

We have been to Miami many times and have never been here, figuring why would we go to a hotel that wasn't on the beach. We liked it a lot. Bourbons is an exceptionally good restaurant; the sorbets are perfect and the banana torte dessert was special. All of the food and beverage is excellent -- breakfast buffet, dinner at the coffee shop and pool food. The kids loved the heated pool, the lazy river and the water slide. I even tried all of them too! Service was fine. The room was a suite overlooking the golf course in the Marigold building. It was very spacious and easily fit our family of 4. We enjoyed using the shuttle to Aventura and the beach club. The gym is great. The spa treatment was fine but the facility is weak given its reputation and could certainly use updating. Only thing there is a wet sauna. During the holiday period the hotel put on special programs and facilities such as a video game room for kids and they were very good. Everything here was just darn good and we'd definitely come back.

Stayed December 2013, travelled with family
Helpful?
Thank 649ic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 7 January 2014

Very busy December time..so maybe things get missed like making up the room and running out of fresh towels..But when you pay a lot for a room you expect these things!! ..Also when you go to the pool and there are no chairs left and then you are put in shade when you travel 1200 miles for sun thats no fun!! also when you check out and your bill is all wrong..charges that you did not make for parking or food bills.....Not impressed

  • Stayed December 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Lori R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westerville, OH
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 7 January 2014

The Turnberry Isle Miami, Autograph Collection is a lovely hotel . I would call it an oasis in all that South Florida offers! From the moment we entered the doors, on a VERY busy check in day (Dec 30th) we were treated graciuosly by all of the staff...Although our room was not ready, we left contact info and were escorted to our room a mere 30 minutes later! Our room was in a quiter part of the resort overlooking the adult pool. We had a huge balcony which was shared with the adjacent room, but they never used it:) The bathroom was fabulous, and the amenties top-notch! The restaurants are both fabulous (La Cascada & Michael Mina's Bourbon Steak), although pricey. It is Miami, though! We celebrated New Year's Eve at La Cascada with an elegant meal at the bar. The bartender, Augusto, is fabulous and made our stay at the resort even more pleasant!
The only downside of the entire trip was the rudeness of other guests, but this is not the resort's fault. The wonderful staff more than made up for this, though! There is a golf course on the property and a beach shuttle. The Adventura Mall is across the street, shuttle also provided! The area around the resort is VERY populated so traffic, at times, is an issue. It is really a lovely oasis , though. If your travels take you to this area, I highly recommend The Turnberry Isle Resort!

Room Tip: We were on the second floor in a smaller, quiter building facing the pool and we loved it!
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  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LSim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knoxville, Tennessee
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 7 January 2014

We stayed at Turnberry during the Holidays. The food at Cascata Grill was amazing! We ate there twice and it was two of the best meals we've ever had! Our server, Diana, was exceptional. What a treat!

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alison r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 January 2014

I had a friend of mine make the reservation for me so when I got there I was completely caught off guard by how beautifully well-kept the property is. This place exceeded my expectations by FAR. Every time I even looked as though I needed assistance with something, a staff member was immediately at my beck and call. The rooms are amazingly LAVISH and so is the entire resort itself. It's located right across the street from a mall and the hotel provides a shuttle that will take you just about anywhere in the area including to its own private strip of beach! The first night I wanted to go the mall's theater but was afraid the shuttle might stop running before the movie ended. However, an employee by the name of Jose' made special arrangements so that I would not have to walk back to the hotel at night.
Due to the excellent service and impeccable resort amenities, I felt like royalty the whole time. I can't wait to go back.

Room Tip: I stayed in the Magnolia building and it was simply fantastic.
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  • Stayed December 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Valarie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Turnberry Isle Miami, Autograph Collection

Property: Turnberry Isle Miami, Autograph Collection
Address: 19999 West Country Club Drive, Aventura, FL 33180
Region: United States > Florida > Aventura
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Aventura
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Turnberry Isle Miami, Autograph Collection 4.5*
Number of rooms: 398
Official Description (provided by the hotel):
Tucked away between Miami and Fort Lauderdale, Turnberry Isle Miami is a tropical oasis with a culture of authenticity, spirited service, and enriching experiences. During your stay discover why we have been named one of the "World's Best Resorts" by Travel + Leisure Magazine. Explore 36-holes of championship golf and the elite Cañas Tennis center. Relax by the Cascata Pool or lounge at the Laguna Pool and journey down the 1,600-foot Lazy River. Rejuvenate at the Wellness Spa and Fitness Center, a Forbes Four-Star rated experience. Let your palette celebrate award-winning signature chef Michael Mina at BOURBON STEAK and the American-inspired CORSAIR kitchen & bar featuring lighter comfort food. Shop the neighboring Aventura Mall or access the beach via the resort's complimentary shuttle. An Autograph Collection Hotel, Turnberry Isle Miami is a Forbes Travel Guide recommended hotel. ... more   less 
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Also Known As:
Turnberry Isle Miami Hotel Aventura
Fairmont Turnberry Isle Hotel
Fairmont Aventura
Aventura Fairmont
Turnberry Isle Miami, Autograph Collection Aventura, Florida

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