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“Satisfactory”

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Country Inn & Suites By Carlson, Albany
Ranked #5 of 25 Hotels in Albany
Reviewed 22 July 2014 via mobile

Clean and tidy. One night stay for business - it was fine.
If had to complain about anything it would be they were so zealous about confirming my reservation that 2 separate people called me to confirm - the second not aware the first had called.

  • Stayed: July 2014
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Thank T M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navin P, Owner at Country Inn & Suites By Carlson, Albany, responded to this reviewResponded 25 July 2014

Dear Valued customer,

Thank you for taking the time to complete our review. We are thrilled to see that you enjoyed your time at the hotel and FD service. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!


Thank you,
Navin P.

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302 - 308 of 365 reviews

Reviewed 11 June 2014

Hi I visit with a large group May 28th 2014 and The young lady Brandi
was Outstanding!!!!!. She was the only Hotel personnel at the desk
and she handle a bus load of guest all by her self. She also answer
the phone and took care of other guest in between. The group really
enjoy there visit. The hotel is clean. hospitality is at the top. everyone
is very friendly and the breakfast is great. I hope Brandi gets rewarded for
her patience and being able to handle such a large crowd and keep a smile on her face the entire time. I will be back to visit. Thank you

  • Stayed: May 2014, travelled with friends
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1  Thank moemoe1202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navin P, General Manager at Country Inn & Suites By Carlson, Albany, responded to this reviewResponded 16 June 2014

Thank you for taking the time to complete our review. We are thrilled to see that you enjoyed your time at the hotel and FD service. We are always please to hear that our staff is doing such a great job with our guest. We hope that on your next stay you also take advantage of the only indoor pool Jacuzzi and sauna in town.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

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Reviewed 21 May 2014

We had stayed in this hotel last September and returned in May. Kim, at the front desk was very efficient and very caring. Our room was 87 degrees when we came in. After 1 1/2 hours, it still had not cooled down. She offered to move us to another room, an upgrade to a suite and we took advantage of the offer. Very pleased with the suite. Liked being able to walk next door to get supper at the Mellow Mushroom. Also liked the warm cookies and popcorn in the lobby. Breakfast was good but could have used some fresh fruit. The grits were a little watery. Would stay there again.

  • Stayed: May 2014, travelled as a couple
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1  Thank Gail T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navin P, Owner at Country Inn & Suites By Carlson, Albany, responded to this reviewResponded 22 May 2014

Thank you for taking the time to complete our Trip Advisor review.

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed the issue with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We are glad you had a chance to eat at one of our great restaurants. The half off your first pizza discount always is great!. We have many other discounts to many restaurants in the area. We look forward to having you back very soon.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

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Reviewed 20 May 2014

Multiple stays for 3-5 nights have been very good on average in the past.
This visit in May, I requested the TV remote be repaired: ON/OFF on the TV only. Not fixed and no reponse to why or when.
The shower heads are water conserving to the point that it is a chore to wash the shampoo from your hair, etc. No response to this issue.
Washed some clothes. Dryer ran two cycles and the clothes were still damp. Front desk offered to dry in the linen unit of the Inn's. No response to the issue with the dryer not operating.

  • Stayed: May 2014, travelled with family
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Thank Will R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navin P, Owner at Country Inn & Suites By Carlson, Albany, responded to this reviewResponded 21 May 2014

Thank you for taking the time to completing the Trip Advisor review.

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed the issue with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Thank you

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Reviewed 11 March 2014

My husband and I stayed for two weeks on a business trip in February 2014. We both developed Folliculitis from the bacteria that thrived in the hot tub whose chlorine and pH levels weren't well regulated. Folliculitis is a skin condition that causes red bumps that itch and burn. The hot tub needs to be tested and treated regularly for bacterial overgrowth. Forget about it if you want privacy in your room in the morning and want your room cleaned in the afternoon. I was told that the housekeeper leaves at noon. I asked the Operations Manager, Deborha Gantt, at the front desk, if we could get our room cleaned in the afternoon and she told me to go up to the third floor and ask the housekeeping manager if we could have our room cleaned. I have never had to beg to get my room cleaned and sheets changed. Clearly, there are management issues at this hotel. They finally cleaned our room, but acted as if it was a huge inconvenience. The front desk staff was rude to the guests. Another person in our group said that his sheets were not changed for two weeks.

  • Stayed: February 2014, travelled on business
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Thank Maureen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Albany, responded to this reviewResponded 14 March 2014

We apologize for the disappointing service you received from our housekeeping staff, in regards to an afternoon cleaning. Our team works hard to make sure our guests are comfortable and receive our best customer service. Also, we are sorry you were unsatisfied with the condition of the hot tub during your stay. We appreciate you taking the time share your experience as your comments are valued and will be used to consider improvements in the future.

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Reviewed 9 March 2014

Country Inns are either really good or bad. This is an excellent property with great staff and location. I had an outstanding stay. I was in town for the marathon race at 7AM and many runners were staying at this location. They set out a dry brakfast at 5AM to accomodate the runners. This was very thoughtful.

  • Stayed: March 2014, travelled solo
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Thank Dunnmp4138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navin P, General Manager at Country Inn & Suites By Carlson, Albany, responded to this reviewResponded 10 March 2014

We would like to thank you for you kind words about your stay at our hotel. We work very hard to make each stay the best stay. We look forward to seeing you on your next stay.

Thank you,
Deborha Gantt

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Reviewed 6 December 2013

nice clean property
staff was wonderfull and efficient - i had a group of 50 people and check in was a breeze.
breakfast included hot food with ususal staples and had a nice sized area to eat

location - not really near anything in particular, Kohls store behind hotel, mellow mushroom pizza next doort, otherwise you have to drive over interstate to mall area for anything - but Albany is not a big town and the locations of the hotels in teh city proper can be kind of sketchy and unsafe feeling - not here.

indoor pool was a nice temperature and clean.
fitness room was above average

  • Stayed: October 2013, travelled with friends
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1  Thank marieatta_pman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navin P, General Manager at Country Inn & Suites By Carlson, Albany, responded to this reviewResponded 13 February 2014

Thank you for taking the time to complete our review. We are thrilled to see that you enjoyed your time at the hotel and FD service.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!


Sincerely,

Navin P

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Albany

Address: 2809 Nottingham Way, Albany, GA 31707-1284
Phone Number:
Region: United States > Georgia > Albany
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 25 Hotels in Albany
Price Range: £74 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Albany 2.5*
Number of rooms: 1
Official Description (provided by the hotel):
The newly built Country Inn and Suites Albany is located in the downtown area of Albany, GA. Amenities that the hotel provide is High speed internet access, complimentary breakfast, complimentary parking, exercise room, indoor pool, meeting space, business center, complimentary local phone calls. You can also find restaurant very nearby. ... more   less 
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