Other than the problem experienced with long delays to pay for meals, I was very pleased with the service and comfort of my room. Extremely pleased with the customer service provided by the staff at the Hotel.More
Other than the problem experienced with long delays to pay for meals, I was very pleased with the service and comfort of my room. Extremely pleased with the customer service provided by the staff at the Hotel.MoreShow less
Thank you for taking the time to give our property a review; I am so glad that you enjoyed your stay and that our customer service was excellent. I do apologize for the long delay to pay for your meal, we have ordered a new operating system that will be active very soon. I hope that if your travels bring you back to our area, that you will choose to stay at the Hilton Garden Inn Albany.
Totally awesome stay,the location was excellent and away for traffic. We loved the Ray Charles Monument in which it was directly in front of our room. The staff for breakfast was wonderful and the food was number 1.
Thank you for taking the time to give our property a review. We are pleased that you enjoyed your stay at the Hilton Garden Inn Albany, and that you had the time to enjoy the Ray Charles Plaza. We hope that if your travels bring you back to our area you will choose to stay at the Hilton Garden Inn Albany.
The breakfast was outstanding and everything else great. I walked across the street to teh Ray Charles Park and found that quiet and enjoyable. We went to Albany to visit family and chose this hotel as we are familiar with the chain and enjoy the breakfast served.
Thank you for choosing to stay at the Hilton Garden Inn Albany! We are so glad that you had a chance to enjoy the Ray Charles Plaza, and that you enjoyed your breakfast experience. I hope that if your travels bring you back to our area that you will choose to stay at the Hilton Garden Inn Albany.
The staff at the Hilton Garden Inn in Albany Georgia always make you feel "at home". They are a wonderful group of people and I hope they continue to be there. The morning breakfast servers and cooks are "WONDERFUL". The check-in staff is always friendly. Love the long time people and recognizing a friendly face when traveling.
Thank you so much for taking the time to tell us how much you enjoyed staying at the Hilton Garden Inn Albany! I am thrilled that you had such a great experience; our goal is that every guest would feel like part of the family. I assure you, it was our pleasure to be able to serve you, and it will be our please to serve you again!
Solid hotel. Clean. Friendly staff. Breakfast was very disappointing and ate elsewhere every day thereafter. Rooms are nice had a stand alone shower. A few extra condiments and extra stirrer stick would help. Just bring extras up from lobby. Chair padding was down to the frame and mattress was well worn in on one side the rest was okay. Since restaurants are not close and in house a poor option one may want to drive to dinner. Several close by open for breakfast and lunch but not dinner. Be alert in parking lot many pan handlers and people by side doors who were not guests. I would not want my wife or daughter to stay here alone. Parking is fair but isolated. You can bring in food and use microwave and fridge if you want.
Seems like one of the better hotels in the area. Area restaurants are ok but overrated in reviews. Not destination dining unless you like lots of fried fatty options. Circuses are good and worth the visit. You really need a car if you are staying here and no place to really walk from hotel. Starbucks in lobby but server is usually visiting with front staff at desk.
Thank you for taking the time to give the Hilton Garden Inn Albany a review. I am glad that you enjoyed our property, and had the chance to experience many of our amenities. I do however want to apologize for your breakfast experience, I can assure you that this is not typical of our establishment. I can personally assure you that all problems will be addressed with our staff. If you ever find yourself back in our area, please stop by and enjoy breakfast on us!
We enjoyed staying at the Hilton Garden Inn. The staff was so very friendly and helpful. They were always ready and willing to help and always friendly and smiling. The food we were served for breakfast was delicious and service was excellent. The value couldn't be beat as we purchased the B&B plan. The only thing is that I wish they could have extended the hours. Starbucks quit making coffee/espresso drinks at 4:00 p.m. I think the hours should have been extended. The location was excellent so close to everything we wanted to do.
Thank you for taking the time to give our property a review. We are pleased that you enjoyed your stay at the Hilton Garden Inn Albany, and that you had the time to enjoy a nice hot breakfast. I do apologize that Starbucks was not opened after 4 pm on that day, the problem has been addressed and management has made the needed corrections. We hope that if your travels bring you back to our area you will choose to stay at the Hilton Garden Inn Albany.