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Atlanta Marriott Alpharetta
Ranked #2 of 24 Hotels in Alpharetta
Shakopee, Minnesota
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Wow... Really bad”
1 of 5 bubbles Reviewed 26 October 2013

I am a platinum member with marriott and I received zero treatment. I did not get access to the members lounge, room upgrade, drink tickets or any thing that shows respect to frequent travelers or members of marriott rewards. Very disappointing stay. I would not stay at this hotel again. Poor service and they charge for everything. Not worth the stay.

Room Tip: Do not stay at this hotel if you expect good treatment as a frequent traveler. They do not respect...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sir D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark V, Director of Operations at Atlanta Marriott Alpharetta, responded to this review, 27 October 2013
I am very sorry that you didn’t have a good stay at the Alpharetta Marriott Hotel. Our #1 goal is your total guest satisfaction. Please feel free to give me a call at your convenience and I promise to make it right. My direct number is 678-624-3102. Thanks for staying with us!
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817 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (132)
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English first
Arizona
Level Contributor
156 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
4 of 5 bubbles Reviewed 22 October 2013

We flew in on the red eye Marriott Alpharetta. The hotels proximity to the Verizon Amphitheatre was a huge plus for us, as we were coming to town to see a show.
We had heard the hotel shuttled guests to the show, but we opted to take a car service, which the front desk arranged for us.
I booked our room for the Thursday night prior, even though we would be arriving Friday morning at approximately 7:00 am. We wanted to be sure we could avoid having to wait for a 3:00PM check in. It took me no less than three phone calls to be sure our late arrival /early morning would be ok. Even though we are Marriott “Gold” members, with credit card on file. During the final call, the woman suggested I download the Marriott mobile app, so I could check in at my leisure, saving me further apprehension
Great idea. However I never received the check in notification, so I was unable to check in as planned.
I called the hotel a final time from the airport, and they assured me the room would be held.
After picking up the rental car (Atlanta ‘s airport has a great train to the rentals), bleary eyed, we drove to the hotel.
Upon arrival we were greeted by warm smiles, and a friendly hello.
I guess there were no upgrades available, because we weren’t offered one, we were directed to our room. A standard fare Marriott. Tidy, and fresh, albeit a bit threadbare in the sheets dept.
The Concierge lounge was only open one of the days during our trip but it was well stocked, and clean.
The one disappointment about the hotel was the lack of Room Service. There is minimal food service during the dinner hour, and nothing available during the day, and for late night. For weary travelers such as us, logging many miles in a short amount of time, kicking back in the room, relaxing, watching a movie and ordering some food is very much desired.
The highlights of the hotel are the way the staff is warm and inviting, the free parking, and the small onsite sundry store.

Room Tip: Ask for a room near the elevator. This hotel is like a giant maze, and if you are like us, and get a...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aztraveler60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark V, Director of Hotel Operations at Atlanta Marriott Alpharetta, responded to this review, 23 October 2013
We really appreciate your business and I want to thank you for taking the time to review your stay at the Alpharetta Marriott Hotel. Please accept my apology for not sending you your check-in notification while using the new Marriott Mobile Application. I promise to review all of your feedback with our front desk team as we work to improve this process. Thanks again for staying with us and we hope to see you again on your next trip to the Alpharetta area.
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Buford, Georgia, USA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 October 2013

This was a great experience. Staff went above and beyond!! VERY clean and food from room service was good. Saw cute things for American Girl. Will have to bring my daughter when she is old enough. Thanks for a great weekend away from the kids!


Stayed September 2013, travelled as a couple
Helpful?
Thank movienut92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark V, Director of Hotel Operations at Atlanta Marriott Alpharetta, responded to this review, 15 October 2013
We really appreciate your feedback about your great experience at the Alpharetta Marriott Hotel. I hope that you will bring your daughter to experience our American Girl Pink Deluxe Package. It’s a one of a kind hotel visit that every girl should experience. Thanks again for staying with us and we look forward to your return visit very soon.
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Huntsville, Alabama
Level Contributor
232 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 bubbles Reviewed 14 October 2013

We used this hotel as home base while exploring Atlanta for a long weekend. It provided customary Marriott room sleeping quality, a decent fitness center and extra-friendly southern hospitality from the staff. We enjoyed a good breakfast in the concierge lounge one morning since we were Marriott members, and the attendant on duty was extremely pleasant and accommodating. Didn't have time to check out the pool and dining area - both looked nice. The ride into town was an easy 30 minutes - you'll need 50 cents for a toll. The weekend rates were exceptional - a very good value for the money.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Galooba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark V, Director of Hotel Operations at Atlanta Marriott Alpharetta, responded to this review, 15 October 2013
Thank you so much for taking the time to review our hotel. We truly appreciate all of the nice feedback about our product and service. I will be sure to share your comments with our stellar concierge associates about your pleasant and accommodating experience. Thanks again for staying with us!
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Level Contributor
123 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 11 October 2013

We stayed here a few weeks ago for our annual softball triip to Alpharetta. We normally stay at the couryard down the street but they were booked so we tried here. Excellent choice!!! we checked in on a friday, had our room upgraded (marriott members) yeah!!! After our games at the park, we were serving pizza for all the girls and the hotel let us use some room by their conference rooms with no problem. The helped us trememdously and were very accomodating to all of us for the night, Several of the parents went into the lounge to unwind a little and theirh serviec was top notch as well. The room was nice, clean and spacious and meet all our needs for the weekend. We will probaly book here again next year because of the great serivece the provided to our entire team....

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bannunziata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark V, Director of Hotel Operations at Atlanta Marriott Alpharetta, responded to this review, 12 October 2013
You really "Wowed" all of us at the Alpharetta Marriott Hotel with all of your outstanding feedback. We really do try to go out of our way to take care of all of our sports groups. Our associates understand your needs and will always try to make sure that you and your team will always have the best experience possible. Thanks again for all of your positive comments about your top notch service and we look forward to having your team back at our hotel during your next softball trip.
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Level Contributor
3 reviews
5 of 5 bubbles Reviewed 8 October 2013 via mobile

We stayed 2 nights and loved every minute of it! Staff was great and accommodating to all of out needs. The rooms were nice and comfortable. Pool and spa area was a hit with our kids. No complaints what so ever. Will definitely stay here on our next trip!

Stayed October 2013
Helpful?
Thank Brooks D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark V, Direector of Hotel Operations at Atlanta Marriott Alpharetta, responded to this review, 10 October 2013
It’s so nice to hear that you had such a fabulous stay at the Alpharetta Marriott Hotel. We truly appreciate that you took the time to provide us with your feedback. Thanks again for staying with us and we hope to see you again very soon!
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Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 5 October 2013

This was one of the best stays I've had. The fitness center was excellent as was the gift shop. Location was great and the staff was very accommodating and friendly. The room was incredible and the bed was amazing. Was easy to get to sleep and rest comfortably. Fast access to downtown. The restaurant in the hotel was awesome. Great steak dinner and in the morning a great omelet. I will definitely stay here again when I come back. Thank you!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SRaskie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark V, Director of Hotel Operations at Atlanta Marriott Alpharetta, responded to this review, 7 October 2013
I would like to thank you so much for all of your awesome comments about your recent stay at the Alpharetta Marriott Hotel. We truly appreciate your feedback and look forward to seeing you on your next trip to our hotel.
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Additional Information about Atlanta Marriott Alpharetta

Property: Atlanta Marriott Alpharetta
Address: 5750 Windward Pkwy, Alpharetta, GA 30005-2021
Region: United States > Georgia > Alpharetta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Alpharetta
#2 Romantic Hotel in Alpharetta
#2 Business Hotel in Alpharetta
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Atlanta Marriott Alpharetta 3.5*
Number of rooms: 318
Reservation Options:
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Also Known As:
Atlanta Marriott Alpharetta Hotel Alpharetta
Marriott Alpharetta
Alpharetta Marriott

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