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“LESS THAN STANDARD STAY”

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Hampton Inn & Suites Alpharetta
Ranked #1 of 25 Hotels in Alpharetta
Certificate of Excellence
York, United States
1 review
“LESS THAN STANDARD STAY”
Reviewed 14 May 2014

Hotel not un front with construction plans when made and purchased reservation. Noise levels, dirty hallways and floors filthy all day and construction noise began hours before promised time of 10 am on a Saturday morning after arriving at 2 am! I should have never had to pay for the 1st night and I am a Diamond member!

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jeffrey V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Manager at Hampton Inn & Suites Alpharetta, responded to this review, 4 June 2014
We are very sorry to hear that you were unaware of our current renovation. We value you as a loyal HHonors Diamond member would appreciate the opportunity to serve you again in the future to showcase our brand new guestrooms. Again, we do apologize for any inconvenience the renovation may have caused you during your stay.
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591 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Augusta, Georgia
Level 4 Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 May 2014

Hotel is older, and under renovations. They had a good breakfast which was surprising because it was continental. I am sure after the much needed renovations this hotel would be a nice place to stay in the Alpharetta area. There are so many amazing hotels in the Atlanta area it's hard not to compare this one to those. But if you want a decent room away from the city, this is not a bad choice.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JD2527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Manager at Hampton Inn & Suites Alpharetta, responded to this review, 4 June 2014
Thank you for recently staying with us and leaving your review here on Trip Advisor. We are very excited about renovation and look forward to showcasing our brand new guestrooms to you on your next trip to Alpharetta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cedar Hill, United States
2 reviews
Reviewed 12 May 2014

This hotel is average in regards to service, comfort, location. The room provided was below my cleaning expectations, however it was not Honors floor and the Hotel is currently under construction to upgrade. The staff is very friendly!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Brenda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Manager at Hampton Inn & Suites Alpharetta, responded to this review, 4 June 2014
We appreciate your feedback regarding our recent stay. Our goal is that our guests leave 100% satisfied with all aspects of their stay, and we apologize that your room cleanliness did not meet your standards. We hope this will not deter you from giving our Hampton Inn and Suites another opportunity on a future trip to Alpharetta. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia, SC, United States
1 review
Reviewed 11 May 2014

Great place for my large family and very convenient location! Very convenient location near highway and close to wonderful shopping and restaurants of Alpharetta. If the need arises, we will definitely stay at this hotel again!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jennifer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Manager at Hampton Inn & Suites Alpharetta, responded to this review, 4 June 2014
We are so glad you and your family enjoyed our location during your recent stay. We appreciate you leaving your recommendation for other travelers as well. We look forward to seeing you all again in the future. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, Alabama
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 May 2014

This Hampton Inn provides good service and quality at a most reasonable price. The staff were friendly and very helpful. I have stayed at this Hampton Inn several times and have always found the hotel to be clean and comfortable and the staff very kind and helpful.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank alan t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Manager at Hampton Inn & Suites Alpharetta, responded to this review, 4 June 2014
It's always a pleasure having you stay with us! We appreciate you taking the time to review our property here on Trip Advisor. We look forward to seeing you again soon. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alpaharetta, United States
1 review
Reviewed 6 May 2014

Booked a suite for 15 day stay. After a toilet overflowing, a stolen TV from the room, and a door that would not close, we ended up in a king room. Manager never called me back until after we checked out.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Kurt W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Manager at Hampton Inn & Suites Alpharetta, responded to this review, 8 May 2014
We would like to start by apologizing that you left our hotel unsatisfied. It is always our intention that our guests are completely satisfied with their stay and we do apologize that you were not. However, we would like to clarify that there was not a tv stolen from your room. The tv was removed prior to you checking in by our maintenance staff, as it was defective, and a new one was going to be delivered. We do apologize that we checked you into the room prior to installing the new tv. That was an oversight and we apologize for the confusion.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Simons Island, Georgia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 May 2014

clean, comfortable and caring! The GM needs a pat on the back, the entire staff seems to do a great job. when we are back in the area this will be our first pick. We noticed they are remodeling so it should only be better the next we visit.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank D F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Manager at Hampton Inn & Suites Alpharetta, responded to this review, 7 May 2014
Thank you so much for your kind words. We appreciate you staying with us and taking the time to leave us a 5-star review on Trip Advisor. We do look forward to completing our renovation this summer and can't wait to have you back to see the finished product.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Alpharetta

Property: Hampton Inn & Suites Alpharetta
Address: 16785 Old Morris Rd, Alpharetta, GA 30004-3839
Phone Number:
Region: United States > Georgia > Alpharetta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Alpharetta
#4 Family Hotel in Alpharetta
#5 Business Hotel in Alpharetta
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn & Suites Alpharetta 2.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Hampton Inn Alpharetta Hotel Alpharetta
Alpharetta Hampton Inn

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