Wait until they are finished with the work on this property. The staff is excellent, but the scope of the work being done makes the stay difficult at this time. The property will be great once the work is done.More
- Free Parking
Wait until they are finished with the work on this property. The staff is excellent, but the scope of the work being done makes the stay difficult at this time. The property will be great once the work is done.MoreShow less
Thank you for your comments. We are looking forward to showcasing our newly remodeled property and are pleased to let you know that renovations are expected to be completed by August 15. We hope to see you again soon, so that you can experience the new property!
Let me start by saying we LOVE Hampton Inn and Suites and try to stay at them anytime we possibly can. This trip was no exception. We booked a two night stay through Hotels.com and all was well..........until we arrived to check in. The young lady at the desk Yhanni (who by the way was wonderful and above and beyond her call of duty trying to make the situation a great one) explained that since we had booked through a third party there wasn't proper information being given about the hotel. We found out they were doing renovations and there was no pool, no fitness center, and no laundry access. Are you kidding me in the middle of busy summer travel season you renovate a pool and fitness center!! Well we he had no choice at the time and we stayed, however very disappointed in this Hampton Inn that it was doing renovations in the busy season and not during a slower time. Also disappointed with Hotels.com that this information was not listed on it's site either.
We are very sorry that Hotels.com did not make you aware of our current renovations. However, we are very excited about our scheduled improvements to our hotel this year, and look forward to showcasing our renovated property, including pool and fitness center, with you on a future visit to Alpharetta. Again, we apologize that the timing of our renovation coincided with your stay.
Back in May of this year I stayed at the Hampton Inn & Suites in Alpharetta when I attended a friends wedding. On the day after my daughter and I arrived in town we needed to get showered before meeting our friends. My daughter went to shower and complained that the water was too hot and that it wouldn't adjust. She went ahead and (somehow) got through her shower without getting badly burned. Next, I went to take a shower and noticed the same thing. The water was scalding hot and would not change temperature no matter how we adjusted. I called maintenance and they arrived fairly quickly, but due to the need for us to get ready, I had to take a shower in the room next door, which had not yet been cleaned after the previous guests stay.
On day three of our stay we went to the pool. It seemed like it needed a little cleaning, and there was no one there, but I figured it was just early. Since it was unlocked my daughter and I went on in and stayed for about 1.5 hours. When we returned to our room I noticed a purple paper had been slid under our door noting that a block of rooms, including our room was going to possibly be without water the next day. I called the desk and spoke with the manager and he agreed that I could leave and receive a refund for that night (I had prepaid). During our call I had noted that we had been at the pool and the manager commented that the pool was not open to which I commented back that I had just spent the better part of 2 hours at the unopened pool. Now, I knew that the hotel was under construction when I reserved the room and was fine with the noise and appearance of things during my stay; however, no water for showers and no plumbing is completely unacceptable. Why would anyone think it was okay to rent rooms under those conditions?
The next day I checked my bank account before I called Hilton to follow up on the refund for the day that I ended up not staying. To my surprise, I had been charged $400 additional to the charge that I had paid a month before. I noted both to the customer service representative when I called. It took between 1-2 weeks to get the $400 back on my account. The refund has been much trickier.
After several calls with Hilton and about a months time, I finally received a check in the mail for the amount of the refund. I cashed this check. A week or so later I received a second check. I called and informed them that I had received a second check and would not be cashing it. The service rep asked me to mail this back. I still have this check because I was waiting for a day that I could stop by the post office and get some sort of tracking on this mail (since Hilton can't seem to figure things out on their own).
Now, today, at the end of July I checked my bank account and there is a charge from Hampton Inn & Suites in Alpharetta, GA. Apparently this hotel has my credit card information and they have decided to arbitrarily charge me whenever they please. This charge overdrafted my account and so I spent a good part of my day once again on the phone with Hilton Hotels and then my bank. I am pending resolution to this matter as of today, but I hope that Hilton Hotels and specifically this Hampton Inn can get their act and their communication and accounting together. I am frankly sick of doing their jobs.
My tip to anyone that stays at this hotel. Just don't, they could be a thorn in your side for months and they might say what you want to hear, but from experience if they do act on it, things may take a while. I used to always stay at Hilton Hotels such as this one, but I am currently rethinking that decision for future trips.
Hi Angie! I know that we've since spoke since posting this review, however, we wanted to, once again, apologize for the confusion that took place. At this time, It is our understanding that Hilton has adjusted everything and that the situation has been fixed. We are so very sorry for the inconvenience and can assure you that this is not the norm for our property. We do hope that you will give us another opportunity to showcase the property next time you're in the area. Thank you again for your patience and understand.
I just came home from staying at this hotel for 2 nights. Yes the hotel was under renovation. I knew that long in advance before I booked, but it was of no inconvenience. In this stage of the renovation, only the exterior was not complete. Yes there was less parking spaces, yes the pool was closed and yes the flower pots outside were not unwrapped but so what.
The interior was totally remodeled new. I did have breakfast. It was acceptable, with fresh fruit, waffle makers, eggs, sausage, and all the other fixings. The room was great. Entirely new and renovated. Bedding was comfortable and bathroom was immaculate.
I also chose this hotel because it is one of few that allows you to use Hilton points and cash, so it was a great price.
I say, go take a stay. It is nice, in a nice setting. The exterior renovations will soon be done and you will be glad you made this choice.
And a Thank You to Maria that helped me with my breakfast and provided the amenities I needed.
Nice hotel - at night Very disruptive and dirty during renovations have to share elevator with construction workers and their equipment Pool CLOSED - only saw workers there 1 day No room to put your clothes away - drawers in unit too small
Joseph, thank you for your review. We apologize you left the hotel feeling unsatisfied. We certainly never want any of our guests to have a negative experience. We would like to take this opportunity to let you know that renovations are scheduled to be completed soon and we hope you will give us a chance to showcase the new property to you in the future. Thank you.
We had a family of five in a one bedroom suite. The two queen size beds were very comfortable and the inclusion of two large (37"+) HD televisions made it easy to accommodate different viewing tastes at night and in the early morning. The separation of the vanity and sink from the room with the shower and toilet also made it easier in the morning. The sleeper sofa allowed us to accommodate our larger group though the bed was about as comfortable as you remember sleeper sofas being (if you love have a metal bar going across your midsection while you sleep, you'll LOVE this one!). Small kids will love it, however. The room where they host breakfast is roomier than most other hotels I've stayed at recently and it is very well laid out. The food is largely standard fare - packaged muffins, fresh fruit, Belgium waffle makers, eggs, breakfast meat, juice, etc - but was well done. The staff was exceptionally pleasant and accommodating. The hotel was being renovated during our stay in July 2014 so the pool and fitness center were unavailable so I cannot comment on those items. The hotel is conveniently located off of 400/19 but is tucked away behind the shopping plaza containing HH Gregg and Office Depot. There is a Cracker Barrel and Wild Wings within walking distance and dozens of other restaurants within a five minute drive. Overall, we had a very pleasant stay and would most definitely stay here again when we are in the Alpharetta area.
Thank you, Carolyn. We are so glad that you and your family enjoyed your stay at our property! We appreciate you taking the time to leave your feedback for others and look forward to hosting you all again once our renovations are complete so that you all can try out our fitness center and relax by the pool! Thank you.