We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (46)
Filter reviews
46 results
Traveller rating
16
10
7
5
8
Traveller type
Time of year
LanguageAll languages
16
10
7
5
8
Show reviews that mention
All reviews easy access room was clean muffins mall atlanta
Filter
Updating list...
14 - 19 of 46 reviews
Reviewed 8 August 2017

Business trip - Enjoyed the stay hygienic room , tidy kitchenette and bath tub/ toilet rooms, Pro's - Tidy and descent room for stay Con's - Internet / phone plans / Window doors are struck and not able to open, a small night lamp is not there to sleep

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank MuraliS149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - West, responded to this reviewResponded 10 August 2017

Murali, thank you for choosing Extended Stay America - Atlanta - Alpharetta - Northpoint - West on your business trip. We are glad you liked the cleanliness of your room and had an overall pleasant visit. However, we are sorry for the inconveniences you experienced in your room. I have shared your concerns with my maintenance team to check and fix it immediately. It was a pleasure to have you as our guest, and we hope to see you again soon.

Sincerely,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2017

First off I was told that I had to be there by 11pm in order to get a room which was not true. Then we get there to a rude bearded young man who had no customer service skills what so every. He had no business running a front desk. He treated me like I was bothering him. We get to the room and try to let out the couch to find drink bottles and drug paraphernalia it was absolutely horrible.

  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Alicia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - West, responded to this reviewResponded 20 July 2017

We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area.

Sincerely,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2017

We got this room for a great rate. The room was clean and nice. The bathroom was really small and lots of wasted space between the sink area and kitchen that wall should be knocked out for more room. You have to go down and swap out towels. I went down about 2 pm in the afternoon and they had no towels available and said they would send us some. They never did. When we got back from ball tournament the front desk had closed for the evening. So luckly I had some beach towels we could use. This is the downfall no one in lobby at night in case you need something.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Service
Thank ja r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - West, responded to this reviewResponded 19 July 2017

Thank you for being our guest. Although you liked your room and our reasonable rates, we are sorry for the service issues you experienced and for the lack of amenities. Your feedback is of utmost value to us as it will help us to improve. Please give us another opportunity to make a better impression on your next visit to our area.

Sincerely,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2017

We felt like we were in an apartment with the full size fridge, stove top and microwave. TH\he couch and TV were nice. Only complaint would be there should be some kind of guide for the TV.. stations and programs etc.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank pauljohnc339
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - West, responded to this reviewResponded 13 July 2017

Thank you for choosing to stay at Extended Stay America - Atlanta - Alpharetta - Northpoint - West. We are happy you found us to be a good value and love the homelike comforts in your room. Thanks for your feedback, and we look forward to seeing you again soon.

Sincerely,
General Manager 

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2017

Smelled awful. Wifi wouldn't work and the front desk instructed me to call a 1800 number to figure it out. The shower wouldn't work. I found hair in the sheets and everything was just disgusting. We had 4 nights booked but cancelled and left after the first. There was no one to help me carry all of my luggage in and out because I had a baby I had to carry him on one hip and roll the luggage out (with no ramp, only stairs) to the car and it took multiple trips.

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank 126christinen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - West, responded to this reviewResponded 13 July 2017

Please accept our apologies for failing to provide you a pleasant stay. Your comments have prompted us to double our efforts, so we can be sure to meet the high standards you expect from us. We are committed to making sure we don't repeat what you experienced. We would like to regain your trust and hope you will give us that chance in the future.

Sincerely,
General Manager 

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews