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“Honestly, worst restaurant experience ever!”

Buca di Beppo Italian Restaurant
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Ranked #61 of 588 Restaurants in Alpharetta
Price range: £8 - £16
Cuisines: Italian
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Restaurant details
Good for: Child-friendly, Groups
Dining options: Reservations
Dining style: Casual Dining
Cross street: North Point Parkway
Transit: MARTA Bus Stop on Mansell near GA 400.
Description: If you are looking for an Italian Restaurant in Alpharetta, GA then come to Buca. Our Italian Restaurant serves Authentic Family Style Italian Food. When you're looking for family style portions of authentic Italian food, everyone knows you go to Buca. Across from North Point Mall, on Mansell Rd, off of GA 400, your Alpharetta, GA, Buca is everyone's favorite Italian restaurant for lunch and dinner.
Reviewed 2 December 2016 via mobile

Check my other reviews. Typically I'm positive about things. No way to be about this. 2+ hr ordeal. Over 20 min to get drinks. Never even had a chance to order appetizers. Brought food without even taking my kids order who were sitting at the adjacent table 2ft away (party of 7 adults 6 kids). Burnt our main course and only told us when we asked where it was. Then brought it and the chicken was literally raw. Broccoli tasted straight from freezer. Mashed potatoes tasted instant. 1 drink refill in over 2 hours. The place was nearly empty, so how did they screw it up so much? I stopped the manager to ask if the had a certain type of alcohol. They didn't but he surprised me with a free drink he thought was comparable. It was a nice gesture, but I would have appreciated an apology or discount much more. Horrible, terrible, pitiful!!!!!

Date of visit: December 2016
3  Thank whrgogt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (155)
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52 - 56 of 155 reviews

Reviewed 14 November 2016

The food here was very delicious. The bruschetta was excellent. We also really enjoyed the salad. There were 4 adults and 1 eleven year old, and we should have ordered the small salad. The spaghetti with meat sauce was very good, we ordered a large order, plus a small chicken parmigiana. There was more than enough food, plus some to take home. The service was excellent.

Date of visit: November 2016
    • Value
    • Service
    • Food
Thank Patty W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 September 2016 via mobile

Good meal, plenty of food that's for sure, good service, no wait for a table and the food didn't take too long either

Date of visit: September 2016
Thank Tman70
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 September 2016

There's a lot of real estate between "average" and "very good," so here's why I had go go with 3 instead of 4 stars. On the one hand, we had a great time at Buca, celebrating a friend's 40th birthday. And despite the many reviews panning the service, that was not our experience. Our party was easily 25 people at 3 tables, and our servers were courteous and efficient, if not effervescent. It took a good long time to work through the entire meal, but I think some reviewers don't understand that in many parts of the world, Europe and Italy in particular, going to a restaurant isn't about getting your food as fast as possible, it's about spending time around the table and enjoying you meal course by course. The family-style dining only reinforces this rhythm, and that's Buca's niche. They dod a great job with that.

On the other hand, while the food was pretty good - especially the Chicken Marsala - there were a few problems with food temperature. And although most restaurants overcook pasta, one of our dishes - the spicy chicken rigatoni - was al dente to a fault. I would rather have it too al dente than overcooked, though, so kudos for that. We asked for Nero" to get it spicy, and it was spiced just right. We liked our chopped antipasto salad too.

Unfortunately, the dish we really wanted to order, the spicy bolognese pasta dish, was not available. Look, when you advertise a dish as "new," you should make sure it's available on a Saturday night. We never heard whether they were just out of the sauce, out of the pasta or what; just that "there wasn't any." That cost an entire star; I'd be giving it 4 stars if not for this.

So we'll go back just the three of us, hoping for a little brighter experience. Because it is a very festive place with good food, especially if you like Italian.

Date of visit: September 2016
    • Value
    • Service
    • Food
Thank DBM58
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 August 2016

You may not always have a family sized team to go with you to dinner, and this restaurant specializes in family style dining with very large portions (2-3 served on a small), but when you want it you want it. I was here with 3 coworkers and had a good experience, overall. Food was as expected, service was fast & on point (though maybe a bit faint on personality but maybe that's being picky) and the location was convenient.

From seafood to Italian to dessert, everything was enjoyable.

Date of visit: August 2016
Thank thatchman1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bucalove, Guest Relations Manager at Buca di Beppo Italian Restaurant, responded to this reviewResponded 31 August 2016

Ciao! I am so happy to hear you had a great time at Buca di Beppo! We pride ourselves in delivering great service, food, and overall fun dining atmosphere. Thank you for your positive review and we hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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