I absolutely love this place. They treat you like family here. The rooms are great and the bed is like a cloud! Extremely clean and the staff if wonderful. I have to be away from home from work, at least I get to spend it here. More
I absolutely love this place. They treat you like family here. The rooms are great and the bed is like a cloud! Extremely clean and the staff if wonderful. I have to be away from home from work, at least I get to spend it here. MoreShow less
Thank you for the 5 star review! We are happy that you enjoy staying with us and hope to see you again soon!
We stayed here and did the American Girl Doll package for my daughters birthday. The rooms and lobby were very clean, the breakfast was on par with most hotels and the location was perfect. The girl at the front desk (I can't remember her name but we checked in on Apr 12th @ 6pm.) was absolutely awesome. She was very engaging to talk to and definitely enhanced the experience for my 8 year old. I would highly recomend this experience if you are talking your kid to the American Girl doll store.
Thank you so much for your recent review. We are so glad you enjoyed your American Girl stay with us. We do hope to see you when in Alpharetta in the future
Stayed here to attend a wedding in Atlanta and couldn't have been more satisfied with the location and staff. Despite the ridiculous Atlanta traffic, the Residence Inn is easily accessible via GA 400, Roswell Road and many other "back streets". Yvonne and Raul at the front desk were so pleasant and helpful in switching my room, resolving a question about a free night e-certificate and even checking on local road construction and traffic back to the airport. Furnishings are clean and new and A/C works great even though it is a little noisy being behind a door at the foot of the bed.
Thank you so much for your review. We are so happy you enjoyed your stay with us.
Five of us stayed in the two bedroom two bath suite for a girls' weekend in March and it was just like being at home. The furnishings are modern, the kitchen fully stocked, fireplace (we didn't use) and popcorn in the lobby at check-in. I would stay again and absolutely have no complaints. The location was just right-North Point Mall, the price was EXCELLENT, and the staff very customer service oriented.
I will stay again when in the area and absolutely recommend.
Thank you so much for your kind review! We hope you to see you again soon!
The hotel was just okay.....We did the American Girl Package. The Staff at the Hotel were FANTASTIC (very friendly); the check-in for my grand-daughter and her American Girl doll was an experience of a life time for her. However, upon settling in our room, the dishwasher was still full of dishes from the previous guest (they were washed, but not put away). With the American Girl Package has "Everything" Pink in the room. The towels were VERY worn and some were actually torn. The package includes cookies and milk in the room (cookies were there - no milk). There was NOT A SMOKE DETECTOR in the room.....the wires were hanging down from the ceiling where it was suppose to be (made us feel uneasy), but it was almost midnight when Iooked up and noticed it. The concept of the American Girl Package is awesome, but the hotel and accessories need a lot of work.
Thank you so much for your feedback regarding your recent stay with us. I do apologie for the issues you had while with us. Our goal is for guest to have a problem free and relaxing stay. We pride our hotel with the American Girl experience and please be assured your concerns have been addressed with our team. If possible please contact me personally so I might have the opportunity to address your concerns.
The American Girl doll package was fantastic. My girls loved it. The hotel is newly renovated and really clean. The staff were super friendly to the children. Walking distance to the mall. Lots included in the package price.
I left both our ipad chargers in the room and also my iPhone charger. They were not able to find them but Don Speegle handled this issue wonderfully. Iwill definitely return due to his professionalism and careful handling of this situation.