This hotel is conveniently located to a shopping mall and many restaurants, but that is it's only feature/benefit. The housekeeping staff was obnoxious and rude at best. The first morning, a group of three ladies from housekeeping were so noisy (laughing, speaking very loudly and slamming doors) I had to end a business phone call due to the disturbance. That evening, I returned to the hotel to find that my room was never cleaned. I called to complain and was finally brought a few clean towels and shampoo. The next morning at 8AM, I was jarred from sleep by a loud banging on my door. After I gathered my thoughts and tried to slow my heart rate, I peered through the peep-hole to find a gentleman from housekeeping. He demanded to know if I had checked out yet! This was 8 O'Clock in the morning and the 'Do Not Disturb' sign was clearly displayed on the door. I momentarily thought I may have overslept and asked about check-out time. His response: "I don't know." When I officially checked out approximately 2 hours later, I shared all of these experiences with the front desk attendant. Her comment was, "I will speak with housekeeping" and made some excuses for their behavior. This lack of customer service should never be tolerated and men banging on ladies' hotel room doors poses a security risk. My best suggestion - stay elsewhere!!
- Official Description (provided by the hotel):
- The hotel is conveniently located within walking distance to the North Point Mall and most importantly the American Girl Boutique. We offer a fantistic opportunity to treat your princess to a full American Girl Experience. Or if you are in Awesome Alpharetta for business or relocating we offer a Home Away from Home feel during your time with us. We have studios, one bedrooms and two bedrooms all with full kitchens, queen size beds with Brand New Mattresses and living areas. Breakfast is complimentary 7 days a week. As well as our Mix, which happens Monday, Tuesday and Wednesdays to give you a chance to unwind and get to know our staff and other guests. The team looks forward to your next visit with us. ... more less
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- Also Known As:
- Residence Inn Atlanta Alpharetta/North Point Mall Hotel Alpharetta
- Residence Inn Alpharetta
- Alpharetta Residence Inn