We stayed here after driving across the country. The guy at the front desk was less than welcoming and that pretty much set the tone of the stay.
The room was impeccable. However they put us in the one of the furthest back and corner apartment - super tiny for a family of four. Make sure if you stay and have a heavy suitcase, you pay attention to where they say your room is. yes, we had heavy suitcase, we are moving across the country. We had to carry It up the stairs because we were nowhere near an elevator. (No suitcase rack either)
I have a bad back and the location of the room was very difficult the entire weekend.
When I went to buy a sprite from the market, the guy at the front desk was annoyed that I disturbed him from.his computer and I asked how I buy it, he told me and then walked back to whatever he was doing across on his computer. I knew what I wanted, I just had to pull it out. He made me wait a few minutes to pay and he had no other business at the desk. He was so rude, so unwelcomeing that I hated staying here.
I had also tried to use this "special" that they are listed as offering on the AwesomeAlpharetta.com site for a "Atlanta History Center by Residence Inn" on the page. I talked to three different people and none of them knew what I was talking about. It was an offer for a rate and then two adult tickets to Atlanta History Center. After the third person, they just said they dont offer it. That was frustrating because I was really looking forward to checking it out in our new town. They didn't even act like they'd look into it. It was basically a "havent heard of it, and therefore weren't gonna honor it." Instead of any sort of, "Let me check into that for you."
Housekeeping had the same type attitude. They have that eco thing up....hang your towels and we wont replace them.....well they just took towels that needed to be replaced and didn't replace the same amount of towels and wash cloths that we'd started with. If they are gonna request that we don't have them replace our towels, they need to pay attention to their own policies and honor what they asked us to do as well as.pay attention to the number they need to replace.
No, I didnt approach the desk about problems because they were apathetic and rude.
I've been staying in hotels now for a week and a half straight because of our move and it's amazing how much the welcome and willingness of staff has made a difference. The places that smile and.have great service, it's so.much better stay even if the hotel isn't great. We are staying in a much farther, less convenient location (Norcross) in a much older TowneSuites now after the Residence bc of an insane 5x rate hike Monday night, but they are so.much nicer, that I'm happier and more comfortable in the smaller one room of the Towneplace than the two room of the convenient Alpharetta Residence Inn.
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- Also Known As:
- Residence Inn Atlanta Alpharetta/Windward Hotel Alpharetta
- Residence Inn Alpharetta
- Alpharetta Residence Inn