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“Good Hotel even while rebuilding”

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Homewood Suites by Hilton Atlanta Alpharetta
Ranked #6 of 26 Hotels in Alpharetta
Certificate of Excellence
Reviewed 26 July 2014

I had a recent stay for Business near by.
Even thow 2 floors where totally rebuild the stay was good.
My room was not a standard Hotel room , It was more an apartment alike e, With kitchen and living room.
Separate bedroom with Bathroom in it.
Kitchen even had a dishwasher machine

Room Tip: The room I hade was not a standard room, it had a kitchen / living and separate bedroom /bathroom
See more room tips
  • Stayed: July 2014, travelled on business
    • Value
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Thank MJ_v_Kessel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourHomewoodSuites, Director of Sales at Homewood Suites by Hilton Atlanta Alpharetta, responded to this reviewResponded 2 September 2014

Dear MJ_v_Kessel,

We are pleased to hear that your experience with us was great. Yes our design is very unique not only in our suites being 35% larger than a standard hotel room, but also with all inclusive amenities such as your Daily breakfasted buffet and dinner and cocktails Mon-Thur. We truly want you to feel at home when you come to a Homewood Suites and you will not believe the beautiful transformation of our hotels new design.

Our owners are making a great investment in ensuring we are offering the best to our loyal guests and we welcome you back to experience just that!

Sincerely,

Cristine

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402 - 408 of 554 reviews

Reviewed 25 July 2014

Staff never told us pool was closed. Was told manager was not a people person so we shouldn't speak with him about any issues. Lobby and walk way floors filthy. Rooms not cleaned well. Says smoke free rooms but I had cigarette butts on floor and my father in laws room smelled like smoke. Paid close to $150.00 for my stay and I feel like I should have stayed at a budget one for half the price.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Brett V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourHomewoodSuites, Director of Sales at Homewood Suites by Hilton Atlanta Alpharetta, responded to this reviewResponded 2 September 2014

Dear Brett V,

On behalf of our Management Team, we would like to aolpogize thay your stay was not the experience that you imagined. We are currently undergoing our renovation and we are working diligently to not have this affect our guests during their stay. We do understand that some of our common areas may have a bit of dust as our signs indicated upon entry. I am very disappointed to hear that one of our staff members would say that our GM is not friendly as he has over 20 years in the hospitality industry and I have worked with him side by side for many. Perhaps there was a misunderstanding and we did not deliver the information you were expecting. We will certainly ensure that we are hearing our guests concerns and putting the right programs in place to ensure that all of their needs a met.

We did experience an unfortunate concern with our pool pump in which our service provider was not timely in repairing. We hope that we have made up for this inconvenience during your time with us. We have a beautiful new product to offer our guests and hope that you will cone try us again and enjoy the experience you deserve.

Sincerely,

Cristine

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Reviewed 25 July 2014

Chose this hotel as I used some Hilton Honors points as I was in town for my son's baseball tournament for a week. To be fair, they are going through renovations (which I didn't see mentioned on the website at time of booking) so in between the limited parking, pool being out of service and two floors being finished it wasn't the best visit. Staff was generally helpful but asked for a repair to be made for 3 days to a dripping shower faucet and it never happened so I gave up after asking the 4th time. I used the laundry facilities twice and given that floor was under construction, it was a mess to get to off the elevators with clutter and construction debris next to the elevator. Breakfast and Manager's Reception Dinners and Drinks M-T was a nice touch however. Location is convenient to restaurants, several within walking distance which was nice. Overall, once they get through their renovations I'm sure it will be fine, just not a great stay this time.....

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
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Thank spbuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourHomewoodSuites, Director of Sales at Homewood Suites by Hilton Atlanta Alpharetta, responded to this reviewResponded 2 September 2014

Dear spbuck,

We thank you for letting us know that your stay was not exactly what you expected. You are correct in saying that our hotel was currently under renovation as our owner is making a great investment in ensuring our guests get the best. We apologize that our pool was inoperable as this is one of the great amenities we offer in the summer months. We did however have a delay from our service provider and was able to get this up and sparkling shortly after your stay.

We as hospitality providers never want our guests to experience any of the growing pains as we transition our hotel into the beautiful property our guests have been waiting for. We would love the opportunity to welcome you back as we can show you what we have to offer and the impact it will make on your experience.

Sincerely,

Cristine

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Reviewed 23 July 2014

this hotel was along my way home. it was under renovation on the upper floors. the lobby was clean. from my other hhonors experiences, this Homewood would be at the lower end of my choices. the staff is trying to be green, however this is not explained to incoming guests. unless you are aware from previous visits, you would not know. the room was quiet, I don't think anyone else was in my hallway. the breakfast was below par for my experiences with other Hilton brand hotels, including Hampton and Homewood.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourHomewoodSuites, Director of Sales at Homewood Suites by Hilton Atlanta Alpharetta, responded to this reviewResponded 2 September 2014

Dear Jennifer M,

We thank you for your feedback as this is what helps us to ensure we are doing what we need to be doing when it comes to satisfying our guests. We are pleased that during our renovation, you had minimal to no disturbance as this is very important to us while we transform our beautiful hotel.

We are putting the right programs in place to enhance each and every department of our hotel and we will be delivering the best to our Alpharetta travelers. I want to personally ask you back the next time you’re in town to see all our wonderful changes. We will be waiting!

Sincerely,

Cristine Edwards, DOS

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Reviewed 18 July 2014

Homewood Suites by Hilton is our favorite. This was a beautiful and spacious hotel room with a full kitchen, sitting area, and separate bedroom/bath area. The staff were very friendly and accommodating. The location is fantastic. There are plenty of restaurants close by as well as shopping. This is the best choice in the Alpharetta/Atlanta area whether for business or pleasure! Outstanding value as well!

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank Tom F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourHomewoodSuites, Director of Sales at Homewood Suites by Hilton Atlanta Alpharetta, responded to this reviewResponded 2 September 2014

Dear Tom F,

We thank you for all your kind words regarding our hotel and sharing your experience with our other viewers. We are looking to be the best in Alpharetta as we wrap up our renovations. Our owners and management group have made a great investment in our hotel and our staff to ensure they are offering our guests the best experience possible.

We see you are one who truly appreciates us taking our hotel to the next level and we welcome you back to the Homewood next visit.

Your home away from home--

Cristine

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Reviewed 14 July 2014

The staff was most accommodating and friendly. Room was very clean. Every time the cleaning staff was finished with cleaning the room, there was a fresh smell to the room. I like staying in a Suite rather than just a Hotel room. Suites gives more of a Home feel. More comfortable. The Breakfast and Manager Evening Special was Fantastic and Food actually delicious. I seriously have Nothing bad to report and have spoken highly of Homewood Suites to many of our friends. Great Experience!

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Homewood Suites by Hilton
Thank 306dianes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourHomewoodSuites, Director of Sales at Homewood Suites by Hilton Atlanta Alpharetta, responded to this reviewResponded 2 September 2014

Dear 306dianes,

We thank you so very much for sharing your experience with our other viewers. We are working very hard to ensure all our guests experience the best we have to offer. In do this, we are almost completed with our renovations and cannot wait to unveil the new design to all our loyal Hilton members. Homewood is unique in it's all suite program and yes 35% larger rooms with sleeping separate from living and full kitchens can certainly give you that feel of home. We strive to ensure we are "your home away from home" and with your comments, we know we are delivering just that.

Our daily Suite Start breakfast buffet can feed champions and Mon-Thur dinner and cocktails mean you don't even have to leave. If you are looking to get out, we are surrounded by Food/Shopping and Entertainment, all within walking distance. We appreciate you letting us know how we are doing and welcome the opportunity to really WOW you when you walk through our doors again.

Sincerely,

Cristine

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Reviewed 13 July 2014

A great place to stay. It's nice to have a kitchenette especially the refrigerator. The only issues I had during my stay was the alarm clock did not work (it literally fell apart when I tried to set it). I used my cell phone alarm clock so I wasn't worried about waking up on time. The only other issue was the ease of using the televisions. The remotes may have needed new batteries. Otherwise, the staff was great and the breakfast was excellent.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Barbara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourHomewoodSuites, Director of Sales at Homewood Suites by Hilton Atlanta Alpharetta, responded to this reviewResponded 2 September 2014

Dear Barbara B,

We thank you for all your comments and will certainly work on our clocks to ensure all our guests are up and ready for our daily Suite Start breakfast buffet! We are making big changes at our hotel and look forward to offering the best in Alpharetta!

We welcome you to experience the new changes next time you are in town.

Sincerely,

Cristine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Atlanta Alpharetta

Address: 10775 Davis Dr, Alpharetta, GA 30009-4748
Phone Number:
Region: United States > Georgia > Alpharetta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Alpharetta
#5 Family Hotel in Alpharetta
#12 Business Hotel in Alpharetta
Price Range: £88 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Atlanta Alpharetta 3*
Number of rooms: 112
Official Description (provided by the hotel):
Welcome to the Homewood Suites. We are excited to show off our new changes. We are proud to announce our property is under new ownership and management, in addition we are looking forward to a new face after a full renovation 2013!Located in Alpharetta, Homewood Suites by Hilton Atlanta-Alpharetta is in the suburbs and convenient to Verizon Wireless Amphitheater and North Point Mall.This hotel is within the vicinity of Archibald Smith Plantation Home and Primrose Cottage.RoomsMake yourself at home in one of the 112 guestrooms, featuring kitchenettes with refrigerators and microwaves. Rooms have private balconies. Wired and wireless Internet access is complimentary, while video-game consoles and premium TV channels are also offered to provide entertainment. Conveniences include separate sitting areas and coffee/tea makers, as well as multi-line phones with voice mail.Rec, Spa, Premium AmenitiesDon’t miss out on recreational opportunities including an outdoor pool and a 24-hour fitness facility. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and a fireplace in the lobby.DiningMeet other guests and eat at the complimentary dinner reception, held at evening on Mondays, Tuesdays, Wednesdays, and Thursdays. A complimentary hot/cold buffet breakfast is served daily.Business, Other AmenitiesFeatured amenities include a 24-hour business center, business services, and audiovisual equipment. Event facilities at this hotel consist of a conference center and small meeting rooms. Self parking is available onsite. ... more   less 
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Also Known As:
Homewood Suites By Hilton Atlanta Alpharetta Hotel Alpharetta
Homewood Suites Alpharetta
Homewood Alpharetta
Hilton Alpharetta
Alpharetta Hilton
Alpharetta Homewood Suites

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