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“Worst mattress ever, tired around the edges, solid service -- don't get the positive reviews”

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Hilton Garden Inn Atlanta North/Alpharetta
Ranked #5 of 25 Hotels in Alpharetta
Certificate of Excellence
Reviewed 22 July 2014

I rarely have bad bed experience and I'm a very experienced traveler having spent nearly 2,000 nights in hotel rooms since 1996. And perhaps I was the unlucky one with the bad mattress -- but it was impossible to sleep. The mattress sloped about 3" down from the foot to the head, and about 2" across a side and a there was a sort of crater-like impression as well. As a result, I left after only one night. Now, the staff was terrific and did what was right - they com'd the room. But my frustration is why was this mattress even in the room? There's no way I was the first guest to experience and report this. Also, I don't understand all the great reviews on the condition of the property -- the rooms (floors, walls, doors, furniture) are getting tired. There are much better options in the area and I can't understand why they're rated lower.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank AppreciateAdvice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefen S, Manager at Hilton Garden Inn Atlanta North/Alpharetta, responded to this reviewResponded 6 August 2014

Dear Valued Guest,

Thank you for being our guest and thank you for completing the survey. Your feedback is very important to us. We strive daily to earn 9 and 10 scores so it was disappointing to see that your experience did not warrant these high scores in a lot of categories.

I apologize you had a bad experience with the bed, and I have taken steps to ensure that our housekeeping staff is reporting any beds that need to be updated or replaced. Our doubles and queens are brand new Serta mattresses and our king beds have a dial on either side to adjust firmness and softness for maximum comfort. We are actively surveying all of the rooms to locate and resolve any similar issues that could affect our guests in the future.

I hope that if your travels bring you back to Alpharetta, you will give us the opportunity to show you that we can deliver exceptional service


Sincerely,

Stefen Simon
Operations Manager
Hilton Garden Inn Alpharetta/Windward
stefen.simon@hilton.com
770 360 7766

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562 - 568 of 849 reviews

Reviewed 21 July 2014

I booked 4 rooms at this hotel for a business trip to the area. I was pleasantly surprised to receive an email from Jenni Brinson, Sr. Corporate Sales Manager, giving me an opportunity to share any needs with her as they were preparing for our stay with them. She was very helpful in sending me a list of restaurants nearby and she answered many questions I had pertaining to the hotel.
The rooms were clean, comfortable, and quiet. The breakfast was very good and the staff was so friendly at all times!
i highly recommend this hotel and will visit again if we are in the area again!

  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Annsha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefen S, Manager at Hilton Garden Inn Atlanta North/Alpharetta, responded to this reviewResponded 6 August 2014

Dear Valued Guest,

Thank you for being our loyal guest and for taking the time to complete our survey. Your feedback id one of our best resources to use in our quest to improve ourselves, and provide the best possible experience for our guests.

We look forward to seeing you again next time your travels bring you back to Alpharetta!

Thank you again for choosing our property!

Sincerely,

Stefen Simon
Operations Manager
Hilton Garden Inn Alpharetta/Windward
stefen.simon@hilton.com
770 360 7766

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

Great price and hotel but if you are doing business downtown, it is out of the way & the Marta can be packed. Breakfast is a bit high, but it's not like there are others places to eat at in walking distance.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Becky R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefen S, Manager at Hilton Garden Inn Atlanta North/Alpharetta, responded to this reviewResponded 6 August 2014

Dear Valued Guest,

Thank you for being our loyal guest and for taking the time to complete our survey. Your feedback id one of our best resources to use in our quest to improve ourselves, and provide the best possible experience for our guests.

We look forward to seeing you again next time your travels bring you back to Alpharetta!

Thank you again for choosing our property!

Sincerely,

Stefen Simon
Operations Manager
Hilton Garden Inn Alpharetta/Windward
stefen.simon@hilton.com
770 360 7766

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

Booked this hotel through Hotels.com on 19 June 2014 for arrival on 21 June and leaving the next day. Checked in on the morning of 21 June and the hotel staff confirmed my reservation and gave me two room keys. I left for the rest of the day and my grandson and I arrived back at the hotel at 8 PM that night. At around 3AM Sunday morning, 22 June, I received a call on the room phone. A male voice who never identified himself said I was not booked into the hotel and I had to leave immediately or the police would be called. After that call I called the front desk and there was no answer. I called again a few minutes later and still no answer. I then dressed and went down to the front desk where I met the night manager and several Alpharetta city policemen. The night manager said that there were also police going up to my room to get my grandson. I told the night manager that I had been checked in the previous morning and showed him the credit card I used to confirm the reservation with Hotels.com. He then went back through his records and found out that I was booked into the hotel by their staff the morning before. He said this would never have happened if I would have told him on the phone call he made to the room what my name was. I told him that he never identified himself as the night manager on the phone or any member of the hotel staff. I also told him I had called back down to the front desk twice to check on this and there was no answer. He said he was too busy calling the police. After going back through their reservation records he started to apologize profusely after realizing his mistake and said my room would be "comped". To date my charge has never been removed from my credit card. I've written this review before and it has yet to show on the hotel's web site. I doubt if this one will appear also.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Service
4  Thank Donald W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefen S, Manager at Hilton Garden Inn Atlanta North/Alpharetta, responded to this reviewResponded 23 July 2014

Dear valued guest,

First and foremost I'd like to thank you for being our guest and I offer my sincerest apology. After reading about your experience I am upset that such a severe situation occurred at our property. I am in the process of investigating the situation.

Because I am deeply concerned by the events described I would like to speak with you. The information you provide would be crucial in my efforts to improve our staff's service and to ensure we do not allow this type of incident to occur in the future.

I would appreciate the opportunity to make things right.


Stefen Simon
Operations Manager
Hilton Garden Inn Atlanta North Alpharetta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014 via mobile

We are normally very loyal to another brand however our normal hotel was sold out the last night of our vacation. This hotel was great from the shuttle driver to the manager (especially Dolores!) They held our luggage and even suggested things for us to do. The beds were so comfortable, just like at home! We were surprised at how reasonably priced the restaurant was & the food was very good. We are certainly swayed from our regular chain.

Stayed: July 2014, travelled with family
1  Thank Zandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefen S, Manager at Hilton Garden Inn Atlanta North/Alpharetta, responded to this reviewResponded 6 August 2014

Dear Valued Guest,

Thank you for being our loyal guest and for taking the time to complete our survey. Your feedback id one of our best resources to use in our quest to improve ourselves, and provide the best possible experience for our guests.

We look forward to seeing you again next time your travels bring you back to Alpharetta!

Thank you again for choosing our property!

Sincerely,

Stefen Simon
Operations Manager
Hilton Garden Inn Alpharetta/Windward
stefen.simon@hilton.com
770 360 7766

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

Very happy with my stay here. Nice, quiet area with the convenience of restaurants, nail and massage salon. The breakfast staff was great! The breakfast selection was AWESOME! Will definitely stay again.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank Dedria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefen S, Manager at Hilton Garden Inn Atlanta North/Alpharetta, responded to this reviewResponded 6 August 2014

Dear Valued Guest,

Thank you for being our loyal guest and for taking the time to complete our survey. Your feedback id one of our best resources to use in our quest to improve ourselves, and provide the best possible experience for our guests.

We look forward to seeing you again next time your travels bring you back to Alpharetta!

Thank you again for choosing our property!

Sincerely,

Stefen Simon
Operations Manager
Hilton Garden Inn Alpharetta/Windward
stefen.simon@hilton.com
770 360 7766

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

We loved this hotel and the staff. Our room was beautiful and the window faced a beautiful walking trail and lots of big trees. The furniture was very nice and we felt very pampered. Thank you!!! We will definitely return if we are ever in the area again. This was a trip for a family wedding and we are so happy they selected this hotel.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Jerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefen S, Manager at Hilton Garden Inn Atlanta North/Alpharetta, responded to this reviewResponded 6 August 2014

Dear Valued Guest,

Thank you for being our loyal guest and for taking the time to complete our survey. Your feedback id one of our best resources to use in our quest to improve ourselves, and provide the best possible experience for our guests.

We look forward to seeing you again next time your travels bring you back to Alpharetta!

Thank you again for choosing our property!

Sincerely,

Stefen Simon
Operations Manager
Hilton Garden Inn Alpharetta/Windward
stefen.simon@hilton.com
770 360 7766

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Atlanta North/Alpharetta

Address: 4025 Windward Plz, Alpharetta, GA 30005-8720
Phone Number:
Region: United States > Georgia > Alpharetta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Alpharetta
#3 Family Hotel in Alpharetta
#7 Romantic Hotel in Alpharetta
Price Range: £68 - £244 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Atlanta North/Alpharetta 3*
Number of rooms: 164
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Atlanta North/Alpharetta hotel, located 25 minutes from Dekalb-Peachtree Airport and 45 minutes from Hartsfield Jackson International Airport. Our Alpharetta hotel is near restaurants, shops and nightlife with a complimentary shuttle to Avalon shopping district. Businesses including ADP and McKesson are close by, as are and excellent golf courses. Our Alpharetta hotel offers excellent service and warm southern hospitality. Relax, work and dine in the garden atmosphere of our airy lobby. Unwind in our comfortable guest rooms with one or two beds and home comforts like an oversized work desk, complimentary WiFi with secure in-room printing and a comfortable HGI Restful Garden Plush bed. ... more   less 
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Also Known As:
Hilton Garden Inn Alpharetta Hotel Alpharetta
Alpharetta Hilton Garden Inn
Hilton Alpharetta

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